Customer Ratings & Reviews
- Model:
- DW80R7060US
- SKU:
- 6361069
Rating by feature
- Cleaning Quality
Rating 4.5 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers consistently note the StormWash dishwasher's excellent cleaning performance and impressively low noise level. The third rack and ease of use are also frequently praised, along with its sleek design. However, some customers have reported concerns about the dishwasher's reliability and the door's functionality. A few also mentioned challenges with installation and longer than expected cycle times.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Noise level
Worst dishwasher ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is terrible. It smells, does not clean well, and does not dry at all. The only thing I like is it is quiet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Bismarck,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having issues with your dishwasher as it smells, does not clean well, and does not dry at all. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001923/ to guide you. It has a step by step instructions on what to do if your dishwasher stinks or has a musty, mildew smell.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01000962/ if your dishes are not clean after the dishwasher cycle. Just click on the kind of cleaning issue you have to guide you on the troubleshooting steps.
I also recommend checking this link https://www.samsung.com/us/support/troubleshooting/TSG01001910/ if your dishwasher does not dry dishes.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144378685.
-Noraina
Only a Dream, Never used
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t install need a extension to my water line because my dishwasher is not inches from water. So I sent it back waiting for the extension found out 2 week later when dishwasher was to be install they came without part again. I was told no one told the installer the he need the extension so again I sent it back. Policy say they can’t use my old one so I’m going to find a company that can order part and bring me a dishwasher, I’m tired of washing dishes. One month is enough
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Looks nice, drying is horrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received a lemon of a dishwasher. Had to have a tech come out 3 times to attempt to fix the leaks from multiple locations. It was deemed unrepairable. Eventually received a refund. Washing performance is okay at best. Drying is abysmal. It never dried dishes all the way, even with a minimal load. Thankfully this was a lemon of an appliance because I would have been extremely disappointed to have been stuck with this machine for potentially 10 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that your experience has been less than ideal. This experience is not what we expect for our customers. We really appreciate you taking the time to sit down and write out all the details of your experience. We definitely want all of our customers to enjoy their appliances and to have many years of use. Feedback like yours will certainly help us to continue improving our products and customer experiences. Based on the information provided, your issue has been resolved. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143979172) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
- Cons mentioned:Door
Door keeps popping open
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had the dishwasher a month and already have an app for service due to the door popping open during washing .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JamieD! We appreciate you taking the time to leave your review. We are sorry to hear that your unit is in need of repair. However, we are happy to hear that you are on your way to having the unit working as designed.
Thank you for choosing Samsung. ^Nic
Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has been leaking and it is less than one month old! We have had Samsung come out to service it. Ugh, will not buy a Samsung dishwasher again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Houston, we are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. If the problem has not been resolved, please reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144142604) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
dangerous product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.horrible machine, horrible experience with best buy, sales agent stated ALL samsung machines are smart and able to control from your phone. this is not the case, as well as the machine came defective. the dishwasher is passing current around the whole machine. i had to turn off the breaker to be able to open the machine after already getting shocked. dangerous hazard and best buy can only send someone a week away! horrible customer service.
No, I would not recommend this to a friendHigh expectations
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this with high expectations. I did not realize that it counts if just air drying. Dishes do not get washed very well. For the price youd expect things dry and spotless
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I understand you are having issues with your Dishwasher not drying. I can help with that. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Thank you for choosing Samsung. ^Brad
It would be great if I could get it to work...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 4 new appliances and the delivery and installation have been the absolute worst!! UGH...I continue to receive the error code 4C. The tech had to cancel the day he was due to come and now I have a dishwasher I have never used and still can't use. If you can purchase somewhere other than BestBuy I would beg you to purchase elsewhere.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we hate to hear that you have had this experience. This is, by no means, the experience that we want our customers to have. We want to help you get this issue resolved. If you could please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144137304) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Lots of issues, no service
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommended, too water jet arm always falls off. Tried to get service from Samsung and they ignore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sahara,
It's a pleasure to hear from you! We appreciate your review on the experience around the water jet arm of the dishwasher.
We like to inquire further about your Samsung appliance so we can assist you better.
Please feel free to get back to us via the following options for further assistance:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number 1144938441 to help our team pull up your information.
Have a great day.
^Chrystel
Wrong item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not get installed, because the wrong type of dishwasher was ordered. Based on the type of hook up in the home, American made dishwashers are more suitable..
No, I would not recommend this to a friendDon’t buy … go for different one
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good … but worked exactly for 2years and stopped working. Not sure if this dishwasher’s lifetime is just 2years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sruthi.
We apologize that your experience with the dishwasher was less than ideal. We appreciate all feedback that helps us understand how to improve our products.
Also, I have included a link for the most common issue with the dishwasher.
https://www.samsung.com/us/support/search/?query=dishwasher+not+working&referrerPageUrl=https://www.samsung.com/us/support/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144816123
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Disaster Install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disaster! Your installers refused to install. Refused to take it out of box. They said it would not fit. Told my husband to cut the countertop off and remove subfloor. REALLY! A dishwasher was there before! Where do you get these butchers? When we made the purchase at the store salespeople did not discuss size as an issue. We waited weeks to get it. Here we sit! Not sure I will buy anymore at Best Buy. I had luck in the past but this is sick!
No, I would not recommend this to a friendBad line of dishwasher - Leaks and stops working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had the dishwasher 4 weeks, it leaked out the front door, didnt finish the cycle, 2nd rack would not stay in the dishwasher and the door would not close. 2nd Samsung Linear dishwasher in two months with the same issues. Found out there is a recall on the dishwashers for Samsung. Defective product. Won't be buying Samsung appliances for a very long time!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PMRam! I'd like to provide this link (https://bit.ly/34vwTfq) to help with the dishwasher leaking. ^Jecca
Samsung - Appliances not strong line
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung brand is not holding up the product line very well, substandard performance, very disappointing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Installation! We appreciate you taking the time to share your experience. I understand that this unit is not meeting your expectations and we would like to communicate with you further to see what assistance can be provided.
We can be reached via any of the following:
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513 using ticket number: 1143790351
Thank you for choosing Samsung.^Nic
Dissatisfied
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve read the owner’s manual but I still have a hard time getting it to start any wash cycle. It is disconcerting that it does not lock mid cycle. I’ve interrupted it several times. Lastly, I don’t know how effective the Release-dry cycle is…a lot of my dishes, glassware and utensils have a chalky film even after the rinse liquid is fully loaded.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there! Thank you for taking the time to share your experience with us. We are sorry to hear that you have concerns with your dishwasher. At this time, I would like to provide troubleshooting steps to rectify your concern
This link will address your items not being clean.
(http://www.samsung.com/us/support/troubleshooting/TSG01000962/).
As for you not being able to start your unit, I have provided the following link to rectify your concern. ^Nic
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143633242
Thank you for choosing Samsung. ^Nic
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishes come out dirty and wet. Doesn’t dry well at all. Very disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Dishwasher. I see you are having issues getting the best performance from your machine. I would like to help and provide you some of the best practices providing you with the ideal results. See links below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Thank you for choosing Samsung. ^Brad
Left me hanging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was sent multiple emails ahead of my delivery and told to check off all the prep instructions. I was required to purchase a dishwasher hookup kit and "empty your old dishwasher". Upon delivery, I'm told that they do not hook up the dishwasher, nor do they remove the old one. So why did I have to do that prep?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate your review of the experience you had with installing your new dishwasher and removing the old one.
To better assist you with this issue, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Quality and Performance are extremely poor.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hardly fits anything inside, the third rack takes away what little storage space there is. Nothing is ever the slightest bit dry. Started having an "LC" error within one month of using it which required a complete disassembly to let a sensor dry out. Quality and Performance are extremely poor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi bbss.
Thank you for bringing this to our attention. I see you have some concerns with the StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd rack, 42 dBA havign an LC error. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
LC error is leak sensor detects moisture or the water reflector is blocked (Waterwall models only). When this code occurs, the dishwasher will turn itself on and will not turn off. During this time, it will attempt to drain the water away.
Here are some links for more details to help you maximize the appliance's potential.
Samsung dishwasher is displaying an error code https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Samsung dishwasher is leaking https://www.samsung.com/us/support/troubleshooting/TSG01001021/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R7061US/AA
One (1) year parts and labor
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144665253
Have a great day.
^Charles
Disappointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher does not clean the dishes and it is not drying them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mizz!
Thank you for reaching out to us. I see you have some concerns with the Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 42 dBA - Black stainless steel. I sincerely apologize for the inconvenience if your Samsung Dishwasher is not cleaning and drying the dishes. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Dishes are not Clean after Dishwasher Cycle": https://www.samsung.com/us/support/troubleshooting/TSG01000962/.
I also shared the link "Samsung Dishwasher Does not Dry Dishes": https://www.samsung.com/us/support/troubleshooting/TSG01001910/.
You may also refer to the user manual about "Troubleshooting Checkpoints" about the issue on your Samsung Dishwasher on pages 43-44: https://downloadcenter.samsung.com/content/UM/202206/20220622151737869/DW8000R_DD68-00211A-00_EN_MES_220530.pdf.
I also shared the link about the warranty information of your Samsung Dishwasher: https://www.samsung.com/us/support/service/warranty/DW80R7060UG/AA.
Your Samsung Dishwasher is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) year parts and labor.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144686444
Have a great day.
Melardo
Dishwasher delivery date changed no explanation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cant review an item that hasn't been delivered yet (dishwasher). Im also curious as to why when i purchased it the expected deliver date was 4/1/21, and two days before deliver i get only an email notification that the delivery date has changed to 4/26/21 and no explanation as to why. Communication about changes to delivery should be better.
No, I would not recommend this to a friend