Customer Ratings & Reviews
- Model:
- DW80R7060US
- SKU:
- 6361069
Rating by feature
- Cleaning Quality
Rating 4.5 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers consistently note the StormWash dishwasher's excellent cleaning performance and impressively low noise level. The third rack and ease of use are also frequently praised, along with its sleek design. However, some customers have reported concerns about the dishwasher's reliability and the door's functionality. A few also mentioned challenges with installation and longer than expected cycle times.
This summary was generated by AI based on customer reviews.
Drying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told it had heated drying but it does not. I don’t like that.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Motijohn,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 42 dBA - Black stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are links that might help you.
Samsung dishwasher does not dry dishes
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Samsung Dishwasher Stinks or has a Musty, Mildew Smell
https://www.samsung.com/us/support/troubleshooting/TSG01001923/
Samsung dishwasher cycles, options, and settings
https://www.samsung.com/us/support/answer/ANS00084182/
Samsung dishwasher is displaying an error code
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
How to reset your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00087943/
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144521303
Thank you for choosing Samsung.
^Ross
No DW
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered. Guys hooked up and doesnt work. Been without for many weeks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that your experience with delivery and installation did not meet your expectations. This is not the experience we expect for our customer's and your feedback is vital with helping us continue to work towards improving the overall customer experience. We would like to inquire further about the concerns you are having with your dishwasher. Please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144142481) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Do Not Buy.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prior to this dishwasher I had a Frigidaire and it washed everything. No matter what I put in it, it cleaned it and dried it. This dishwasher is nothing like that. It doesnt clean ANYTHING and it doesnt dry anything. Everything from every wash has been dirty and wet. 100% sending it back and getting something else.
No, I would not recommend this to a friendDo not buy!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible product. After 3 months of using this dishwasher it had a hole on the inside and Samsung refused to reimburse or replace it. I would never buy from them again. Horrible cheap made products and even worse customer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to ensure that you get the best value for your money, JessicaCalderone. We'll be glad to look into this for you.
Please get in touch with us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Brand new item. Had to call Samsung for repair.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The detergent dispenser does not open up during the wash cycle using tablet form or liquid. La
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for joining the Samsung family. i am glad to see a new customer, Skip. I am glad that our professional service technicians were able to get your unit working properly. Thank you for choosing. ^Brad
Will not dry dishes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dishwasher we have ever bought! Drying is a joke, the design to dry is for the door to open at the end of the cycle. When the door pops open it slams all of the way down and the drawers come out about 4”. Still over night of the door open dishes still not dry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi James,
Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble with your dishwasher for not drying dishes properly. We apologize for this and don't worry we will surely notate your feedback about this matter.
Please see the below link that may help resolve this inconvenience.
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
You may check this link for future reference for maintenance and proper care for your dishwasher.
https://www.samsung.com/us/support/answer/ANS00076793/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144180942
Thank you for choosing Samsung. Have a great day.
-Trisha-
Uneven
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit and installers left it looking like garbage and not even.
No, I would not recommend this to a friendTrash
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash. This product is less than 3 years old and I am having the most issues with it. Now, my dishwasher door does not want to close, and now I have to wash ALL my dishes by hand…I am not happy! DO NOT BUY THIS PRODUCT!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Chris,
We can see why you wouldn't be happy. We understand that you need a reliable appliance daily, especially a dishwasher.
Here is a link that will help you address your issues with your dishwasher.
Dishwasher door does not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001919
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144793283
Leo
Poor Service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be careful about buying an appliance from Best Buy. I bought this dishwasher about 1 year ago and the power supply just shorted out. I was told this was a common problem, but they cannot service it for 9 days! That's terrible service and a dishwasher should not go out after 1 year.
No, I would not recommend this to a friendGave it a shot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for about a month then stopped. It runs through a cycle but no water is circulated inside. Called for service and now waiting for Samsung tech to check it out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are experiencing issues with your Samsung Dishwasher not dispensing water. I am glad to see that you are headed in the right direction for a speedy repair. If you need any further assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143021917. We thank you for being a part of the Samsung family. ^Brad
Don’t buy!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a piece of garbage. Purchases 14 months ago. Already broken, too expensive to fix even if parts were available. On the hunt for a replacement when near zero dishwashers are available
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jenn! Thank you for taking the time to leave your review. Please know that we hear your concerns and would like to communicate further to see what assistance can be provided. We can be reached via any of the following using ticket number: 1144006899
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
Poor installation
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Equipment was installed and failed to work. Contractors left it in place, but failed to reconnect drain hookup, which was not communicated to us. Rescheduled for the 18th of Dec and was informed by another provider that the item was not expected this year due to port being closed
No, I would not recommend this to a friendStill sitting in my garage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I was told the truth by my home Consaultant. Appliances showed up without the install kits I paid for. Guess this is what I get for spending 8,000 at Best Buy instead of Viking or Ge direct. Never again
No, I would not recommend this to a friendDisaster
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never drained after installation. What a disaster!! Then had to be uninstalled by a local appliance co when we purchased a different model. They discovered a kinked drainage tube. Bad installation by the best buy team?
No, I would not recommend this to a friendLeaking after 1 month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this zero stars I would! This dishwasher leaked after just one month of being installed, it leaked on the bottom and on the sides! This is a pretty expensive dish washer and its so frustrating that we now have to deal with Samsung support!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there! This link (https://bit.ly/3joHVbU) has some great information on what to do if the dishwasher is leaking. ^Jecca
Cheap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rack does not glide in easily. Dry feature is awful. water stains on all glasses. Not as quiet as my old dishwasher
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! Thank you for taking the time to leave your review. I understand that your unit is not drying as it should. Please see the link below to help rectify your concern. (https://www.samsung.com/us/support/troubleshooting/TSG01001910/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1144026166
Thank you for choosing Samsung. ^Nic
Open Box unit too damaged to use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Originally rated open box-excellent, bought with dent in door. Upon delivery, noticed frame crack near leveling leg, making it unusable. Good Samsung model but bad unit.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Not worth it.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.7 months later and it hasn't been working for two weeks. Needs so many repairs and heating parts. Throwing no errors yet doesn't work. Won't purchase this again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
We understand the importance of having a working dishwasher for everyday use. We'll be glad to look into this for you.
To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
broken, just over a year old
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it at first, but here I am 14 months later & the fan that dries the dishes has died. I'm sur if there was a warranty it was only good for a year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Debbie,
Thank you for informing us about the condition of your Samsung dishwasher.
Your dishes will only get dry with rinse aid. Rinse aid decreases the surface tension of water, causing it to condense, drip, and evaporate more easily, which condensing dry technology requires in order to function effectively.
Here are the links/videos:
Samsung dishwasher does not dry dishes: https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Improve your dishwasher's cleaning and drying performance: https://www.youtube.com/watch?v=bajCw_H-njg
Use the AutoRelease Dry feature on your Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00076790/
Learn the best way to load a Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00062443/
How to properly load your dishwasher: https://www.youtube.com/watch?v=ZNbla-A9LOQ
The below link is the user manual for your model. Turn page 25 (Rinse Aid), page 32 (Auto Release Dry Alert), and page 44 (Troubleshooting - Does not dry dishes well) for reference: https://downloadcenter.samsung.com/content/UM/202206/20220622151737869/DW8000R_DD68-00211A-00_EN_MES_220530.pdf
You may also refer to our Samsung Parts Website for the fan replacement: https://www.samsungparts.com/partslist.aspx?Catalog=Parts_and_Accessories&Category=DW80R7060US%2fAA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145285367), which will help our team pull up your information.
Have a great day.
Melardo
Look elsewhere.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete disappointment. In the first 12 months of ownership, I’ve had to have it serviced 3 times for leaking issues. Now month 15, it leaks again. Avoid at all costs
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Dishwasher is leaking, which was less than ideal. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Dishwasher is Leaking": https://www.samsung.com/us/support/troubleshooting/TSG01001021/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144789195
Have a great day.
Melardo