Customer Ratings & Reviews
- Model:
- DW80R7060US
- SKU:
- 6361069
Rating by feature
- Cleaning Quality
Rating 4.5 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers consistently note the StormWash dishwasher's excellent cleaning performance and impressively low noise level. The third rack and ease of use are also frequently praised, along with its sleek design. However, some customers have reported concerns about the dishwasher's reliability and the door's functionality. A few also mentioned challenges with installation and longer than expected cycle times.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Terrible product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stoped working after two cycles. Now waiting on a new control board. Disappointed!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ernyn10,
We appreciate you reaching out regarding your inconvenience with our Samsung dishwasher and we know how important dishwashers are especially if we are cleaning our dishes between your busy schedules. We apologize for the inconvenience of the dishwasher not working. Don't worry we will surely notate your feedback about this matter.
I highly recommend checking on this link for basic troubleshooting guides:
The dishwasher does not turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01001914/
Reset the dishwasher:
https://www.samsung.com/us/support/answer/ANS00087943/
For other troubleshooting guides that may help with dishwasher issues:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R7060UG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144354730
Thank you for choosing Samsung. Have a great day.
-Trisha-
Very Disappointed!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Door latch has broken after 11 months and apparently it happens quite often because there’s lots of folks that have had the same problems from doing a quick Google search. I really wish companies would use better parts instead of cheap plastic parts. Even though it’s still under warranty, I now have to wait two weeks for a repair person.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! We are sorry to hear that your door latch broke and requires repair. However, we are happy to hear that you are on your way to having the unit work as designed.
Thank you for being the best part of Samsung^Nic
Samsung Storm Wash Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk-my 10 year old Maytag that this Samsung replaced did a MUCH better job-dishes not only come out dirty, they come out greasy-as if I didn't use any detergent! Very disappointing, as I heavily researched dishwashers, and this one had a very good review-guess I'm stuck with it now...BUYER BEWARE!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bergs! We thank you for bringing this matter to our attention. I understand that your washer is not meeting your expectations concerning cleaning. We are sorry for the inconvenience and I would like to provide a link to help rectify your concerns.
( http://www.samsung.com/us/support/troubleshooting/TSG01000962/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143868017
Thank you for choosing Samsung. ^Nic
Poor first impression
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have the dishwasher for two weeks and it will not dry dishes - yes I am using rinse aid and yes the open door function is set. The door only opened for the first week and then quit. Even with it open, dishes were not dry. This dishwasher replaced a much cheaper whirlpool that ran well for 15+ years. I have to wait two weeks for a Samsung technician to come out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I see that you're working with an authorized Samsung service center to resolve your issue. Thank you for taking the time to share your experience and for being a Samsung customer! ^Ty
Didn't last...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for two years and quit. Just displaying an error code and will not complete the wash. Tried to reset and had repair man come and work on ($225) it but it is dead. Now it is out of warranty and I have to replace. Pretty frustrating to die after 2 years.
No, I would not recommend this to a friendLatch does not stay shut
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two months old and latch does not stay shut. Leaks water out of the bottom. Store does not answer and on line chat is worthless to get warranty assistance. Don’t purchase from Best Buy. At least Lowe’s and Home Depot answer their phone
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there! We'd love to assist you with your concerns. Please feel free to reference ticket number 1142390563 and contact us via either of the following:
Facebook Messenger: http://m.me/samsungsupport;
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Jecca
Does not drain
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did the regular cleaning of filter and it stopped working with an error code SC and stopped draining. Called Samsung support after running all the trouble shooting and was told that a team will come but with a charge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Anonymous,
Thank you for bringing this to our attention. We apologize for the inconvenience since the error code still appears on the Samsung dishwasher after performing troubleshooting steps.
You are a valued client of Samsung, and your experience matters to us.
We like to inquire further about your concern with your Samsung dishwasher.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You can provide this reference number 1144891384 and it will help our team pull up your information.
Thank you for choosing Samsung, and have a great day!
^Rainly
NO integrated water softener
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy's website is inaccurate. This model does NOT have an integrated water softener. I called Samsung today to verify. BEST BUY please update your descriptions online accurately.
I would recommend this to a friendNot a good buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t clean at all. Now we are washing by hand. Apparently this dish washer needs hot water tank next to it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with getting the best performance from your Samsung Dishwasher. I have some helpful information to make sure you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Thank you for choosing Samsung and we welcome you to our family. ^Brad
QWERTY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away very bad products, after one year is broke!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to share your experience with us. We regret to hear that you've had a disappointing experience with this dishwasher. Here is a link that will be helpful in finding a service center in your area to help get this resolved (http://bit.ly/2ksKPDF). ^Lo