Customer Ratings & Reviews
- Model:
- DW80R5060UG
- SKU:
- 6361074
Rating by feature
- Cleaning Quality
Rating 4.3 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the StormWash dishwasher's quiet operation, cleaning performance, and the convenient third rack. Many appreciate the ease of use, sleek design, and ample capacity. However, some concerns were raised regarding the product's reliability and the length of wash cycles. A few users also mentioned issues with the door's functionality and the dishwasher's interior size.
This summary was generated by AI based on customer reviews.
Was not aware it doesn’t bring a heating element
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t dry your dishes very dissatisfied! Not what I expected
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ElizabethM,
We are pleased to help provide potential resolutions for your Samsung dishwasher's drying performance.
Properly loading your dishwasher is one of the steps to dry the dishes correctly, and make sure that your home's hot water supply should be set between 120 - 149°F.
You may refer to this video about improving your dishwasher drying performance (from 1:26 to 2:45), and this includes a link to read more about dishes are not dry: https://www.youtube.com/watch?v=bajCw_H-njg
Dishwasher load:
https://www.samsung.com/us/support/answer/ANS00062443/
Use rinse aid in your dishwasher: https://www.samsung.com/us/support/answer/ANS00066253/
Dishwasher settings, cycles, and options: https://www.samsung.com/us/support/answer/ANS00084182/
Use the AutoRelease dry feature: https://www.samsung.com/us/support/answer/ANS00076790/
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145775394, to help our team pull up your information.
Have a great day.
Melardo
great so far
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We buy these at all our flips and rentals. would highly recommend.
I would recommend this to a friendDish washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet and sleek looking. Glad we purchased. Lots more room than our old one
I would recommend this to a friendCould be better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an ok dishwasher but not many options as far as time running, I think 2 hours is a bit much
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Denise,
We love that you're using our Samsung dishwasher! Your observation of the loading cycle is highly appreciated.
Most dishwasher cycle times range from 80-150 minutes, depending on the cycle and the soil level. It's not unusual for a cycle to be 2 or 3 hours long.
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144939065 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Not that drying
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After the wash still have lot water inside of the machine
No, I would not recommend this to a friendBrand response from Samsung
Posted .Wei, Let's make your dishwashing experience a breeze.
Check the sink's drain for obstructions and clogs from food, dirt, and waste if your dishwasher won't drain. You should also ensure the drain hose connection to the sink is straight and not squeezed shut, kinked, bent, or damaged. Here is a link to help you with the dishwasher; please check the hyperlink (clearing the area of food and debris) for additional tips.
Samsung dishwasher is not draining:
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
Should a service call be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145940276) to help our team pull up your information when you message us.
Have a great day.
-John
Thanks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the car is great in terms of design and how it works. Delivery was on time
I would recommend this to a friend- Cons mentioned:Dishwasher
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dish washer broke the same night of install , and now bestbuy can't replace or repair it for 2 plus weeks and it has water stagnant in it . By the time they repair it it will be full of mold I'm sure and they have none in stock
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. If the problem has not been resolved, please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144138371) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Last chance samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far doing its job. Hope it's not like the last one!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you very much for your observation of our dishwasher. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
Love Samsung
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher, no complaints whatsoever! Definitely an upgrade.
I would recommend this to a friendPerfect dishwasher for my condo!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice! So happy that I went with this dishwasher!
I would recommend this to a friendgreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very sleek and fits nicely into our kitchen. Works great
I would recommend this to a friendDoesn't clean well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.third rack does not clean, water can't reach it. Silverware does not get clean. Only certain areas if the washer clean effectively.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with getting clean dishes out of your new dishwasher. I can help with that. It is just a click away, see link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Thank you for choosing Samsung. ^Brad
No good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not dry the dishes, glasses or silverware. Have to hand dry item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Henry! We appreciate you taking the time to leave your feedback. Wet dishes at the end of a cycle are never fun. Please know that Samsung is here to help as we value you as a customer. Please see the link below to help rectify the concern. (https://www.samsung.com/us/support/troubleshooting/TSG01001910/).
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143780571
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
HORRIBLE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is horrible! don't waste your money! We've been washing dishes by hand after every wash. Not worth the money! Sho elsewhere.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the feedback, Adrien. Samsung values the opinions of all our customers. ^Jecca
Samsung Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product for the money…………………………………………………………..
I would recommend this to a friendDoes not...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not dry well. Does not clean oily or greasy dishes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi VickiS,
We understand that you want your dishes cleaned and dry after using your Samsung dishwasher. We'll be delighted to help you.
Your dishes will only get dry with rinse aid. Rinse aid decreases the surface tension of water, causing it to condense, drip, and evaporate more easily, which condensing dry technology requires to function effectively.
Here are links/videos about:
Samsung dishwasher does not dry dishes: https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Dishes are not clean after dishwasher cycle: https://www.samsung.com/us/support/troubleshooting/TSG01000962/
How to use dishwasher detergent and rinse aid in your Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00066253/
Learn the best way to load a Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00062443/
Samsung dishwasher water supply requirements: https://www.samsung.com/us/support/answer/ANS00080767/
Improve your dishwasher's cleaning and drying performance: https://www.youtube.com/watch?v=bajCw_H-njg
How to properly load your dishwasher: https://www.youtube.com/watch?v=ZNbla-A9LOQ
The below link is the user manual for your model. Turn the pages 16-19 and page 21 (Filling the rinse aid reservoir) for reference: https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145282926), which will help our team pull up your information.
Have a great day.
Melardo
Bad choice
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a disappointment. Doesn’t clean without rinsing, leaves water behind on glass or cup tops in upper rack.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Dishwasher. I see you are having a few concerns with dry and would like to make sure that you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Thank you for choosing Samsung. ^Brad
Nice Rack!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this dishwasher. Third rack is a snice feature.
I would recommend this to a friendOverpriced and doesn’t really clean
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy anything from Best Buy ever again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Don't buy it.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher sucks. It is poorly made. Got the warranty only for Best Buy to say its not covered.
No, I would not recommend this to a friend