Customer Ratings & Reviews
- Model:
- DW80R5061US
- SKU:
- 6361073
Rating by feature
- Cleaning Quality
Rating 4.2 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the StormWash dishwasher's quiet operation, excellent cleaning ability, and convenient third rack. Many appreciate its ease of use and stylish design, while some experienced issues with the unit's reliability and lengthy cycle times. A few users also noted concerns about the door and control panel. Overall, positive feedback on cleaning performance and quietness outweighs the reported issues.
This summary was generated by AI based on customer reviews.
Dishwasherofdreams
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Totally fingerprint resistant! Love how it opens on its own to finish drying sleek and great design and functionality I love my dishwasher let me count the ways ..
I would recommend this to a friendNot shiny flatware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has many nice features. It's quiet. However, silverware still doesn't come out clean.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you have some concerns with your Samsung Dishwasher not cleaning your silverware and I would like to help make sure you are getting the best results. I have some helpful information that I would like to provide. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Thank you for choosing Samsung. ^Brad
Works Great!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great, but time will tell. Only ran 3 times.
I would recommend this to a friendSamsung Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it!! I really like that the door opens after the last cycle which both lets you know it’s done and finishes drying the dishes!
I would recommend this to a friend- Pros mentioned:Noise level
Awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very quiet dishwasher...I don’t think it’s worth getting a lower dba but that’s maybe just me..we usually wash before bed so you don’t even hear it upstairs
I would recommend this to a friend Didn't last long
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is beautiful, easy to install, and appears to be well made. However, after owning it for a few weeks the dishes were coming out more dirty than they went in. The dry cycle isn't a traditional dry, and the door pops open to allow the water to evaporate. Didn't work to well with little ones, or our curiosity cat. Ended up returning it.
No, I would not recommend this to a friend- Pros mentioned:Third rack
Good Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very spacious dishwasher. I really like that the drawers are adjustable for spacing of your dishes and pots. The third rack is really useful too!
I would recommend this to a friendBrand response from Samsung
Posted .Hi Chanel5! Congratulations on your new dishwasher and we hope you continue to enjoy your clean dishes. Thank you for choosing Samsung. ^Nic
Dishwasher looks nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks good, however in the first 4 washings, the soap dispenser did I not open half of the time. I
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gigi! According to page 27 of the user manual (https://bit.ly/38r7Qeh), if the detergent remains in the dispenser after a cycle, make sure large items such as cookie sheets, cutting boards, or containers, etc. are not blocking the detergent dispenser and preventing it from opening properly. Rearrange the dishes so they do not interfere with detergent dispenser operation. ^Jecca
Mad
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for a year and it already dose not work waiting to here back
I would recommend this to a friendBrand response from Samsung
Posted .Hello there! Thank you for taking the time to leave your feedback. We are sorry to hear that your unit stopped working in just a short time. At your earliest convenience, please contact us directly via any of the following using ticket number:
1143907957
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung.^Nic
Don’t buy it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That 3rd rack up makes the lower ones almost unusable as you can’t fit anything bigger than 10” or they will block the washing blade. Forget cutting boards, long knives, mixing spoons, etc. Also, dishes need to be very flat type to fit in, anything with a curve will have to be fit in at a big angle and you end up putting much fewer items in. Dishes come out dirty often, even as simple as coffee cups. We’re returning it this week.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Let's help maximize your dishwasher's cleaning performance and more space-efficient Szymon.
Properly loading your dishwasher is essential for cleaning dishware and silverware effectively and efficiently! Learn more from these details.
Learn the best way to load your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may also watch our youtube video about "How to load your dishwasher properly":
https://www.youtube.com/watch?v=ZNbla-A9LOQ
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
Improve your dishwasher's cleaning and drying performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145312674, to help our team pull up your information.
Have a great day!
^Chrystel
ok but not the best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.barely year any house as it is washing but it does not completely dry the dishes and silverware.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Anna! We're here to help. Here is a link to a troubleshooting guide that'll resolve your dishwasher concerns https://bit.ly/2ThM9ac ^Ty
Not worth it, had to exchange.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. Had it installed and hated it. The third shelf is useless and takes up space that would allow for a bit more room for pots and pans. At the end of the wash cycle it automatically opens the door and vents, which would be okay if this really helped with the drying process.
No, I would not recommend this to a friend- Pros mentioned:Third rack
Cleans just ok but very noisy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My last samsung dishwasher was really quiet. This dishwasher is VERY loud. I am very disappointed with it. I don't like the way the bottom tines fold down. The only thing I think they did well on this one is the 3rd rack is deeper than most and holds more. I would not recommend this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Budwea! I can give you this link (https://bit.ly/2HAV1BW) that has information about what noises from the dishwasher are normal, and what causes them. ^Jecca
- Cons mentioned:Reliability
Fruit dishwasher
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 year 1 month , cannot turn on , do not buy Samsung no idea what to do who to contact . I am sure Samsung makes now fruit dish washer for sure. If Samsung read this please respond to me .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Joshi,
I realize your experience has been less than ideal and I understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process.
To further assist you, please contact us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144997508) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
- Pros mentioned:Third rack
Very quiet with some great features.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love how quiet this machine is. The upper tray is perfect for all the cutlery after a big dinner party!
I would recommend this to a friend Doesn’t work after one month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One month in to owning this, purchased new with professional installation and with GeekSquad service plan, and already it does not turn on after a cycle without a full reset (cutting and restoring power) GeekSquad sent someone out, and they are currently going through weeks of troubleshooting as they can’t figure out why it’s not working. Very disappointing. Will be choosing a brand other than Samsung in the future.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Luke,
We understand that your experience with your new dishwasher has been less than ideal. We'd love to help you.
Below is a link with instructions to help with your dishwasher not turning on. Please check the "Important" reminders, which have hyperlinks for more details.
The Samsung dishwasher does not turn on.
https://www.samsung.com/us/support/troubleshooting/TSG01001914/
We would love to speak to you about the assistance we can provide. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146937880) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Don't even
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a set of Samsung Appliances. Stove, microwave, fridge and this dishwasher. All other appliances are fine. This worked fine for 3 months then started having food debris on the dishes and silverware. Tried the usual steps, vinegar cleaning, bought dishwasher cleaning products, also used Finish Rinse aid and Lemony Shine with the Cascade Platinum diswasher pods as advised with every load. Finally called Samsung out and they told us that you need to 'pre-wash' every load... WHICH WE ALWAYS DO! So no resoltion to our dirty dishes which is really a dish rack, since we are washing dishes by hand now and only using it as a drying rack. Don't even try calling Samsung. It's a cluster *#@8! Will have to just buy a different brand of dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Parkers,
Thank you for sharing your experience with our dishwasher. And I appreciate you purchasing our products. Samsung intends to always provide convenience and satisfaction to our customers. I apologize if the product that you currently have is not cleaning your dishes. And I understand that when your dishes aren't clean after a dishwasher cycle, you'll want to make sure that you're doing everything right, using detergent and rinse aid as directed.
Please click on this link for a troubleshooting guide.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
You may also visit this link for a reference on how to clean the dishwasher.
https://www.samsung.com/us/support/answer/ANS00076793/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144214118
^Mila
It doesn’t completely drain water
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is okay it doesn’t completely dry dishes you have to let them sit for awhile after washing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there Karon! I'd like to give you this link (https://bit.ly/35GSh1l) that has some great information on how to get the best drying performance out of your dishwasher. ^Jecca
Useless dishwasher.. Doesnt work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing doesn't work.. The third rack is basically useless and 2nd rack dishes will be clean maybe 60% times.. Samsung wont even acknowledge the issue, let alone fixing it.. We have complained to samsung 4 times and they will give us useless tips like use rinse aid, and that is the solution to everything.. Another useless answer is maybe hot water is not hot enough. Its hot enough for the lower rack but not hot enough for the upper rack.. great!!! they don't communicate with each other between complaints .. wow.. so professional.. (usually company would have notes for each complaint) ... representative 1 - maybe your rotator isn't functioning properly we'll replace the rotator.. then another guy comes in to replace the rotator, and he is like ohh rotator is fine.. I cant replace a functioning rotator.. I wish there was an option to give 0 star .. coz Samsung doesn't even deserve 1..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your dishwasher not cleaning properly. I would like to provide you information to resolve this issue. Please see link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Thank you for choosing Samsung. ^Brad
No Power Cord Attached, Damaged Wood Rail Pack
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was blown away to open the box and see it did not come with a power cord. I have purchased many appliances at Best Buy and they all had everything needed. It never occurred to me to specifically check the specifications to see if it had a power cord. Very disappointing. Additionally one of the packs of 2 wood railings were broken in two about 2 inches from the end. I do not think it will interfere with installation as the space I'm installing in is a good fit. Perhaps once I figure out how to get the power sorted, and get it installed I'll feel like giving it a better rating. but right now I'm extremely disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BobA! We appreciate you taking the time to leave your feedback. I understand that you are disappointed that the power cord was not included. Please know that we hear your concern and it does not go unnoticed. If you even need assistance please feel free to reach out to us via any of the following using ticket number: 1143675305
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic