Customer Ratings & Reviews
- Model:
- DW80R5061US
- SKU:
- 6361073
Rating by feature
- Cleaning Quality
Rating 4.2 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the StormWash dishwasher's quiet operation, excellent cleaning ability, and convenient third rack. Many appreciate its ease of use and stylish design, while some experienced issues with the unit's reliability and lengthy cycle times. A few users also noted concerns about the door and control panel. Overall, positive feedback on cleaning performance and quietness outweighs the reported issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Noise level
Super Quiet!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SUPER QUIET! Can't even hear it running, plus love the option that it pops open when it is done.
I would recommend this to a friend easy to use, looks good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and attractive look. However, does not get everything clean.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, thank you for sharing your concerns! Here is a link that will help with your Samsung dishwasher https://bit.ly/31pPTuN ^Ty
Worst dishwasher ever
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can put clean dishes in this dishwasher and they will come out dirty. The dishwasher can't even clean itself. There's a crust of scum and food particles adhered to every nook and cranny on the racks. It's disgusting. I wish I would have returned it for a refund while I could. Take a look at the photos shared in the other reviews with baked on food particles at the bottom of all the glasses and bowls. That is as clean as you'll get from this dish"washer".
No, I would not recommend this to a friendDoesn't clean the dishes
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased as a replacement for another Samsung dishwasher we bought new 3 years prior. It doesn't clean the dishes very well. We've tried rinsing, scraping and basically washing by hand before we load and still they come out dirty. Would not purchase again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that having a dishwasher that does not clean the dishes correctly can be disappointing, JoshuaM. Let us help.
We have a link with details to help you with the dishwasher that needs to clean the dishes correctly. Click on the bullet point that best describes your experience with the unit. We suggest checking the hyperlinks attached to it as they also contain helpful tips.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
You may also refer to the user manual for other solutions when the dishes are not clean. Turn to page 27.
https://downloadcenter.samsung.com/content/UM/202312/20231219145312463/User_Manual_DW80R5060_DW80T5040_DW80K5050.pdf
Lastly, the links below will guide you about improving the dishwasher's cleaning performance and its cycles, settings, and options for reference. Please watch the video of the first link from the start until 1:25; the second link includes another resource about loading the dishwasher, which we suggest checking, too.
Improve your dishwasher's cleaning performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you.
-Angelica
- Cons mentioned:Reliability
BUYER BEWARE OF SAMSUNG PRODUCTS. JUNK
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.CONTROL BOARD OUT AFTER 18 MONTHS . ALL SAMSUNG PRODUCTS BREAK AFTER THE WARRANTY IS UP. FIRST MY REFRIDGERATOR NOW MY DISHWASHER.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, DeenaW.
Here at Samsung, we always place a high priority on your satisfaction.
We would like to speak to you directly and see how we can help you more effectively.
Please get in touch through these channels for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145658822) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
meh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doesnt seem to clean the dishes very well. Washer is louder than expected
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi B1234! I'd like to help you get the most out of your dishwasher. I'm providing this link (https://bit.ly/2TVdMWM) that has everything you need to know about getting the best cleaning performance. I can also leave this link (https://bit.ly/2TUbdEj) that has some information about what types of noises from the dishwasher are normal, and which ones are not. ^Jecca
Happy couple
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like the feature that pops open door when finished, to allow air in to dry
I would recommend this to a friendCould have been great
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Features seemed great. Right out of the gate I had an issue with very fine particles of food (from the grinder??) deposited on all my dishes and especially cup & glass interiors. After searching for a solution, I found it seems to be an issue for some that is rarely resolved. I did try every FAQ suggestion and regularly cleaned the interior of residue. The door and roller tracks started squeaking after the first month. On paper, it looks great & feels high end; In practice, it isn't. I finally gave up and replaced it with another brand (which is not something I take lightly as I'm cheap - lol). I should have kept my 12year old Frigidaire.
No, I would not recommend this to a friendTerrible appliance stay away
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I usually do not waste time in reviews but I have to say this was the WORST purchase I have ever made. Dishes do not come out clean, the interior of the dishwasher has a faint smell of dirty dishes even after washing (I used cascade platinum). The basket for silverware has mesh that is too big and everythign sticks out when closing the door. Product is made in China and I only discovered after purchasing. Everything inside the dishwasher looks like other dishwashers but after just a little usage you find out that it is made the cheapest stuff. Even the stainless steel siding looks like metal but in fact it's probably plastic the way it smells. Stay away, I will request a replacement - I am very upset.
No, I would not recommend this to a friend- Pros mentioned:Noise level
Beautiful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful appliance. It is very quiet and love all the different ways I can load it. First wash, dishes came out sparkling clean.
I would recommend this to a friend - Cons mentioned:Reliability
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor product. Samsung brand and not reliable any more .
No, I would not recommend this to a friend Not again
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over all I had to get one replacement in under a year and still not a machine I would repurchase. It does have some nice features.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there.
Thank you for choosing Samsung for your dishwashing needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
- Cons mentioned:Reliability
Do not buy!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not even last 2 years. Metal seal bent and began to leak. Not covered by warranty. Cleaned very poorly prior to breaking.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jordan,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are links that might help you.
Samsung dishwasher is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Samsung dishwasher cycles, options, and settings
https://www.samsung.com/us/support/answer/ANS00084182/
Samsung dishwasher is displaying an error code
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
How to reset your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00087943/
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144520651
Thank you for choosing Samsung.
^Ross
x
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we have received 25 e-mails from best buy about the dishwasher since we bought it, and we have been lied to twice, as they scheduled to install it and didn't show up-we have another appointment for installation coming soon, and we don't have a strong faith that they will show up this time and install it-we are thoroughly disgusted, as is everyone who knows of what we have gone through over this purchase-someone we know well bought all of their appliances through the same store and went through the same nightmare-it's a shame these stories won't be put on their ads-
No, I would not recommend this to a friend- Pros mentioned:Cleaning performance
Great dishwasher!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing dishwasher! Very quiet, cleans great. Opens near end of drying cycle to release steam.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Samsung dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a great job . The air dry get some getting use to but it save energy!
I would recommend this to a friend Workers need to pay attention
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher wasn't installed properly and leaked inside of cabinet. TO DATE Best Buy HAS NOT repaired damage even though claim was filed. Had it been installed correctly, flooding would not hqve happened. 2 Stars for the Installation / Repair Service 4 Stars for the Dishwasher
I would recommend this to a friendBrand response from Samsung
Posted .Hi lynw! We'd like to discuss your case with you in more detail to see what options we can provide. Please reference ticket number 1142412874 and contact us via either of the following: Facebook Messenger: http://m.me/samsungsupport;
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Jecca
I haven't been ale to use it yet.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still under construction. I haven't been able to use it yet.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new purchase. I am sure that you will love this product. I Thank you for choosing Samsung. ^Brad
- Pros mentioned:Noise level
Great product!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this dishwasher, it even pops open at the end of the cycle and plays a song to let you know it’s done. It’s really really quiet as well.
I would recommend this to a friend - Pros mentioned:Ease of use
Great dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new dishwasher! It is easy to use and is pretty quick as well.
I would recommend this to a friend