Customer Ratings & Reviews
- Model:
- DW80R5061US
- SKU:
- 6361073
Rating by feature
- Cleaning Quality
Rating 4.2 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the StormWash dishwasher's quiet operation, excellent cleaning ability, and convenient third rack. Many appreciate its ease of use and stylish design, while some experienced issues with the unit's reliability and lengthy cycle times. A few users also noted concerns about the door and control panel. Overall, positive feedback on cleaning performance and quietness outweighs the reported issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Black Stainless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful! and does a nice job of cleaning, as well. Delivery and install were great, too.
I would recommend this to a friend Struggling with Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very tight fit for a standard OPENING -- Hard to initiate START Button due to Fit Issues. Also disappointed with amount of WATER LEFT after cycle completed --- overall not very impressed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We appreciate your review. Please ensure the dishwasher is installed with proper clearance to operate smoothly. Here is a video that will guide you in installing the dishwasher.
How to install your dishwasher | Samsung US - YouTube
https://www.youtube.com/watch?v=-uPbp-zAM-k
If your dishwasher isn't draining, you will need to check the drain for clogs and blockage caused by food, debris, and waste and that the drain hose connection to the sink is straight, not pinched shut, kinked, bent, or damaged. Please check this link for details.
Samsung dishwasher is not draining
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1145048338) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Samsung dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t used it since it was installed but looks nice
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Dishwasher. We are sure that you will be pleased with this machine. Thank you for choosing Samsung and being a part of our Samsung family. ^Brad
Broken in less than 2 yrs
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this dishwasher less than 2 years ago in Oct ‘20 and the pump has already died on us and the only place our repairmen was able to find the replacement part was Sears. $450 for the parts and labor. I will be purchasing a new dishwasher altogether rather than paying to repair this one. To boot, the performance was never that great to begin with. I never write reviews but I have time today, I would recommend staying far away from this product.
No, I would not recommend this to a friend- Pros mentioned:Third rack
Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Love the 3rd rack. Had to figure out how to turn off the music at the end of cycle tho
I would recommend this to a friendBrand response from Samsung
Posted .Hello Okay! We are happy to hear that this unit is meeting your expectations and we thank you for your continued support and for choosing Samsung. ^Nic
RIP OFF
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got less than 2 years out of it before it started leaking. We called an independent service agent who diagnosed a leak in the sump pump (drain pump), and said the part is discontinued. I found several places that had the part for sale, but I believe it is impossible for the part to leak. It is a very simple, sealed, molded plastic part with an impeller. I bought a replacement drain pump, installed it myself, and there is still a leak somewhere. I give up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers.
I have shared a Samsung link that may help address your concern with the dishwasher.
https://www.samsung.com/us/support/troubleshooting/TSG01001021/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144560457
Leo
Worse installation team!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It won't be fair to leave the review for this dishwasher because we never got to experience it, but I had to tell what was our experience with installations guys arranged by Best Buy, they came in leaving the dishwasher in the truck, open the drawer under the sink and then right away said, they can't install it because plumbing under sink is too old, they don't want to take any chances. I was surprised to hear that because we had updated the sink two years back with under the sink plumbing and it was still considered old, then we requested them to leave the dishwasher as I decided to get it installed from some local plumber but these guys refused to unload the dishwasher from the truck and left saying have a nice day!
No, I would not recommend this to a friend- Pros mentioned:Noise level
Great dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this dishwasher! Very quiet. Cool features including it self opens to vent at end of drying process.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with this purchase. Looks nice & works great. Got the best deal at Best Buy.
I would recommend this to a friend Not good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not clean our dishes well. You have to have the dishes completely clean before you put them in the dishwasher. 3rd row is a waste
No, I would not recommend this to a friendBrand response from Samsung
Posted .KimberlyE, let us give you a few tips and tricks on cleaning the dishes.
I have a helpful link for you that will assist you in cleaning your dishes. Please click the embedded words.
Dishes are not clean after using the dishwasher
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145968588) to help our team pull up your information.
Have a great day
^Camille
Spend your money elsewhere
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a decent dishwasher at first, but after about a month of use, leaves food particles all over the place. I have to basically pre-wash the dishes before putting them in. Basically just a glorified sanitizer, do not recommend this dishwasher. The only way they dry is when the door pops open automatically at the end of the cycle, so dry water marks on everything as well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to provide a hassle-free experience while using your dishwasher, VictoriaD. Let us get you the help you need.
Please follow the directions on these links and hyperlinks and watch the full video to rectify this.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
To clean the interior, especially the filter, please turn to pages 22-23 of the dishwasher's user manual:
https://downloadcenter.samsung.com/content/UM/202305/20230502152700845/UM_DW7000KM_DW80T5040_DD81-02025D-01_EN_FR_ES_220825.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146522717, to help our team pull up your information when you message us.
Have a great day.
-John
Doesn’t clean dishes
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The black stainless steel looks great… but that means nothing if it can’t accomplish it’s sole purpose of cleaning dishes. In about half the loads, it fails to release the detergent, and even when it does the dishes don’t get clean. I’ve tried every possible arrangement of dishes, and different kinds of detergent. None of the food is cooked on either. A gentle wipe with a brush and hot water gets them clean but the dishwasher can’t do the same in a 2+ hour cycle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having issues with your dishwasher failing to release the detergent and being unable to clean the dishes on a 2+ hour cycle. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000962/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01000970/ to know what to do if the detergent does not dispense or dissolve is Samsung dishwasher.
I also recommend checking this link https://www.samsung.com/us/support/troubleshooting/TSG01001909/ if your Samsung dishwasher cycles take a long time to finish.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144292154.
-Noraina
Smells
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher produces some sort of sour smell that we also experienced with Bosch dishwashers. I wonder why more people dont notice this as my partner and I can barely be in the kitchen its so bad- much less, use the cleaned dishes! Returned!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Dishwasher smelling. I would love to provide you the best practices for the best results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001923/
Thank you for choosing Samsung. ^Brad
Piece of garbage, useless waste of space
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the ultimate piece of crap. NOTHING comes clean and we got rid of our old dishwasher for this $700 piece of trash. Like most others, I've tried every option, every cycle, numerous types and brands of detergent. Makes no difference- IT'S THE DISHWASHER!!! Should've read the reviews because it seems like anyone reviewing that wasn't part of a "promo" said the same... Checking into return options as i do not want this crap in my house. It's worthless... My house is now loaded with Samsung appliances, should've bought LG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lydia07013
We appreciate your patience in dealing with the situation you're having right now with your StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA.
Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Here are some links for more details to help you maximize the appliance's potential.
Dishes are not clean after the dishwasher cycle https://www.samsung.com/us/support/troubleshooting/TSG01000962/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R5061US/AA
One (1) Year All Parts and Labor,
Five (5) Years Printed Circuit Board, Racking (Labor Charges for inhome service starting from the 2nd year is customer's responsibility), and
Lifetime Stainless Door Liner & Tub for leakage. If the unit cannot be repaired, Samsung will replace your unit with same or current model (that is better or equivalent in functionality) (Labor related to replacement is customer's responsibility).
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144663029
Have a great day.
^Charles
- Pros mentioned:Noise level
PJ
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great so far, the diswasher is very quiet and there are plenty of cool features.
I would recommend this to a friend - Cons mentioned:Reliability
Horrible quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend , dish washer does not clean well, broke within months or having it....and currently having an issues getting it replaced even though I haven't had it for a year
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dishwasher. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142980751. We thank you for being a part of the Samsung family. ^Brad
Broke within a year; Samsung won't honor warranty
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item in January 2022. Due to supply chain issues, it was not able to be delivered and installed until 3/29/22. In February of 2023, it began making clunking noises at start up (even when the dishwasher was empty). I contacted Samsung about warranty repair (1 year warranty). They told me my warranty had expired in January. I explained to them that it's only been in my possession since March 29. They didn't bother to respond.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We don't want your experience with the appliance to be affected by its noise, KayTeeO. We'll be glad to help!
While we try to make our dishwashers as quiet as possible, they cannot operate in complete silence. Loud or unusual noises indicate that action is needed, however. I have provided the links below to learn more.
Samsung dishwasher is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
Normal dishwasher sounds and their meanings:
https://www.youtube.com/watch?v=UCU1FVp06MQ
You may also refer to page 28 of the user manual for other solutions when the dishwasher is too noisy.
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145596363) to help our team pull up your information when you message us.
Thank you!
-Angelica
- Pros mentioned:Cleaning performance
Better than any other
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best choice we couldve made. Simply amazing
I would recommend this to a friend - Pros mentioned:Noise level
Quietest dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sooooo quietttt Love it. I wont hesitate to recommend it to anyone Looking for water savings.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Great product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is great! So quiet, does a great job cleaning dishes!!
I would recommend this to a friend