Customer Ratings & Reviews
- Model:
- DW80R5061US
- SKU:
- 6361073
Rating by feature
- Cleaning Quality
Rating 4.2 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the StormWash dishwasher's quiet operation, excellent cleaning ability, and convenient third rack. Many appreciate its ease of use and stylish design, while some experienced issues with the unit's reliability and lengthy cycle times. A few users also noted concerns about the door and control panel. Overall, positive feedback on cleaning performance and quietness outweighs the reported issues.
This summary was generated by AI based on customer reviews.
Wish my previous Samsung didnt break
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher may be a higher grade than my previous Samsung dishwasher, but it does not clean the dishes. I have cleaned the filter, in a brand new dishwasher, I use the sanitize option and use Borax as a water softner and cleaner in addition to dishwasher soap. BUT the dishes, especially the glasses, have a fine grit left in them. And yes, I use rinse aid. I wish my original purchase did not break, I miss her, she actually did her job. She got my dishes clean.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, It seems you are having problems getting clean dishes from your Samsung Dishwasher and know that is not ideal. I would be frustrated as well and would like to provide some of our best practices to ensure the best results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
If you need additional assistance, we can help you via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143480433. We thank you for being a part of our family and thank you for choosing Samsung in your home. ^Brad
- Cons mentioned:Reliability
Don’t waste your miney
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money! Quit working within 6 months and dealing with Samsung for the repair has been an absolute nightmare!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Dishwasher and realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142815225. We thank you for being a part of the Samsung family. ^Brad
- Cons mentioned:Cycle time
Not Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a Good Dishwasher at all. My 20 year old dishwasher washed better than this . Extremely long cycles and Poor washing ability .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi docdes4,
We appreciate you reaching out regarding your inconvenience with our Samsung dishwasher and we know how important dishwashers are especially if we are cleaning our dishes between your busy schedules. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend checking on links for basic troubleshooting steps:
The cycle takes a long time to finish:
https://www.samsung.com/us/support/troubleshooting/TSG01001909/
Dishes are not clean after using the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R5061US/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144212962
Thank you for choosing Samsung. Have a great day.
-Trisha-
Horrible
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine was dead in one year then we had to pay to trash out I don’t recommend no one to by this
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello HugoA,
We want to know more about what occurred with your Samsung dishwasher and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Service issues
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having problems and Samsung is giving the runaround. Been out twice, still haven’t fixed it, and now they’re pushing back on replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Gman57, I see that you are having issues with your Samsung Dishwasher and understand you are needing to utilize the warranty. I understand how much of a dilemma this can be, but I would like to help out. Please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143399383. We thank you for choosing Samsung in your home. ^Brad
- Pros mentioned:Noise level
Samsung
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher, Very quiet and energy efficient
I would recommend this to a friend Poor frying and loading Samsung dish washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't dry dishes. Also poor spacing for dishes. Doesn't load as many dishes as my old dish washer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samsong,
I realize that this situation is difficult since we use a dishwasher daily. We understand you need a reliable appliance that will function properly.
To help you with your concerns with the dishwasher that doesn't dry the dishes and inadequate spacing, I am providing Samsung links to guide you on the issue.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
I have shared the user manual link below for additional steps needed to resolve your concern with the dishwasher. Please access the link and turn to page 28.
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
Your dishwasher is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year All Parts and Labor.
Five (5) Years Printed Circuit Board, Racking (Labor Charges for in-home service starting from the 2nd year is the customer's responsibility).
Lifetime Stainless Door Liner & Tub for leakage. If the unit cannot be repaired, Samsung will replace your unit with the same or current model (that is better or equivalent in functionality) (Labor related to replacement is the customer's responsibility).
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/DW80R5061US/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144792668
Leo
Samsung dishwashers are trash. Period.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace this unit 2 times in 3 years. Pump failure in less than three years?! It should be a crime to sell something of such low quality at such a high price. Insane. Samsung dishwashers are an absolute nightmare. I will never buy another Samsung appliance.
No, I would not recommend this to a friend- Cons mentioned:Control panel
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Control panel died within 3 weeks of purchase and just beyond the 15 day return period. Samsung is sending a tech, but I didn't spend $900 on a dishwasher to have it break right away. Do yourself a favor, buy the extended warranty. I would if I could at this point. It's incredibly asinine that Best Buy has only a 15 day return period.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Josh! We are sorry to hear that you're disappointed in your dishwasher. However, we are happy to know that you are on your way to having the unit repaired as designed.
Please know that if you ever need further assistance, you can contact our support team at Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513 using ticket number: 1143636769
Thank you for being the very best part of Samsung. ^Nic
Good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that it opens when it’s done to allow dishes to cool. Like the idea that you can adjust a shelf but it’s very flimsy feeling
I would recommend this to a friendBrand response from Samsung
Posted .Hello Lindsay! Congratulations on your new dishwasher and we hope you continue to enjoy your clean dishes. Thank you for choosing Samsung. ^Nic
Naw thank you
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decide no terribly installed would not recommend to anyone
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jon,
We would like you to expound more on what's happening with your dishwasher to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: ttps://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145913113) to help our team gather your information.
Have a great day.
-John
Run away
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst piece of garbage I have ever bought. After a little more than a year, the upper racks don't wash properly and Samsung has been out twice to fix it. Of course it's already out of warrantee so....... Their service people can't find the problem, shake their heads and leave. Its been two months and I still can only use the bottom rack.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers. Your feedback helps us to understand where we can take steps to improve our product and service.
I have shared a Samsung link to help with your dishwasher concerns.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes.
Another thing to consider is your water pressure. The water supply pressure must be between 20 and 120 psi (pounds per square inch).
Water pressure less than 20 psi will cause water supply valve failure and prevent the water supply valve from shutting off apart from not reaching the top racks.
Your dishwasher is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year All Parts and Labor.
Five (5) Years Printed Circuit Board, Racking (Labor Charges for inhome service starting from the 2nd year is customer's responsibility).
Lifetime Stainless Door Liner & Tub for leakage. If the unit cannot be repaired, Samsung will replace your unit with same or current model (that is better or equivalent in functionality) (Labor related to replacement is customer's responsibility).
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/DW80R5061US/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144598297
Leo
Samsung Dishwasher Warrantee Service Abysmal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine was installed on 11/4 and failed to operate on 11/27. I called Samsung warrantee service on 11/28, 11/30 and 12/2, talking to agents whose English is nearly unintelligible, each promising that someone would call to make a service appointment. No one has yet. Extremely frustrating. What do you advise?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for letting us know about your experience with your dishwasher.
It would be awesome if you could give us just a few more details and we would like to see how we could assist.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145214216), which will help our team pull up your information.
Have a great day.
Melardo
- Pros mentioned:Noise level
Great Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new color and it runs so quietly. Very nice
I would recommend this to a friend HOPE I GET IT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 4th delivery I've had to set; because the first time, the guy on the delivery said the door was defective; the second time they called to come install it because they thought it was already here, the third time, (today) install kit wasn't with it. NOW, I have to go back to the store and pick up and install kit ----we'll see if they do it next Friday. VERY ANNOYING!
No, I would not recommend this to a friendWorst dishwasher I've ever owned
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't believe this is a Samsung product. This is the worse dishwasher I have ever owned. It rarely cleans the dishes even though they are rinsed clean before they go into the dishwasher. Half the time there's still soap left inside at the end of the cycle. I've tried different brands of detergent and it's the same issue. I purchased this dishwasher January 2020 and I'm already looking for a replacement because this one isn't worth the trouble.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AJames97! I'd like to provide this link (https://bit.ly/3lAG0TR) to some useful information about what to do if your dishes are not getting clean enough. ^Jecca
Sleek
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed by self and was quite doable, the timer and buttons arent very accessible under the counter when Installed
I would recommend this to a friendBrand response from Samsung
Posted .Hi Jbel05! We understand that this unit is meeting your expectations and we couldn't be happier for you . Thank you for your continued support and for choosing Samsung. ^Nic
This is the worst appliance I've ever owned
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kudos to Samsung/Best Buy for allowing me to return this dishwasher, but honestly, it is the worst appliance I've ever owned. I purchased the entire Samsung kitchen suite of appliances when redoing my kitchen. This dishwasher actually made my glasses dirtier. No matter what I did, it was useless. I had it serviced twice, had my plumbing lines flushed, and had my water softener serviced to make sure nothing else was affecting it.
No, I would not recommend this to a friendSamsung needs to do more engineering for appliance
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.in two years, two times service. and I paid almost 40% value for the service. reason lemon seed blocks the drain system! I requested service before 5 days warranty expired and they came after five days and charge me due to current date was out of warranty date, Samsung needs to do more engineering for appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review of your overall experience with the repair of your Samsung dishwasher, AliKutlu. We'll be glad to look into this for you.
To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
The worst dishwasher I’ve ever owned
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I waited for a while before writing this review as I wanted to use the machine for a while first. And, this dishwasher sucks! My 12 year old dishwasher was better than this. I have to leave a space between plates, the top racks are almost useless - I have to re-wash cups and utensils on the upper racks. It’s a really useless dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Girlmom,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared a Samsung link that will help with your concerns with the dishwasher.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
I have also shared the user manual link below. Please access the link and turn to pages 27 - 28 if additional steps are needed.
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144583309
Leo