Customer Ratings & Reviews
- Model:
- DW80R5061US
- SKU:
- 6361073
Rating by feature
- Cleaning Quality
Rating 4.2 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the StormWash dishwasher's quiet operation, excellent cleaning ability, and convenient third rack. Many appreciate its ease of use and stylish design, while some experienced issues with the unit's reliability and lengthy cycle times. A few users also noted concerns about the door and control panel. Overall, positive feedback on cleaning performance and quietness outweighs the reported issues.
This summary was generated by AI based on customer reviews.
So far so good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model replaced a more expensive one, that was leaking on and off. Best Buy gave us excellent service. So far this dishwasher is working very well.
I would recommend this to a friendKitchen Suite
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works as advertised, very satisfied with purchase. The sales, delivery, and install were all done professionally. Very pleased all around.
I would recommend this to a friendDon’t waste your money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two dishwasher’s defective. Not happy at all. First one did mot lock. Second one does not wash, stops in the middle of washes and shows an error. Tiered of this dishwasher, thanks to Best Buy Customer Service, I’m getting a different brand now.
No, I would not recommend this to a friendSamsung Defective
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality spoon and fork holder, plastic hinges broke after second use, unusable due lc error code, had a whirlpool for 7 years with zero issues. Don’t buy this Samsung garbage it’s clear these reviews are being filtered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .A dishwasher is what we use more in our home appliances and your experience matters most. Let us help you with your Samsung unit AmmarB.
Here's a reference list so you can identify what the problem is and what steps are needed.
Samsung dishwasher is displaying an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Proper loading of dishes is what we need to avoid clumping utensils or broken dishes.
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
Has a bent upper rack after loading dishes on page 29. Loading your dishwasher, see pages 16, 17, 18, and 19. LC, see page 30.
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
To better assist you with Samsung products and purchases, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145388157) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
We like it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it’s supposed to do. We’re happy with it. So far so good.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Yeup! We appreciate your feedback, continued support and choosing Samsung! ^Nic
Ok Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With the name Samsung, I expected better. It doesn't do a great job of fully cleaning the dishes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I can help with this, Weasel3! To get the best cleaning performance from your dishwasher, I recommend looking over this link: https://bit.ly/3eJcLdS. ^Jecca
Waste of money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't really care for it and the service was horrible when trying to replace it
No, I would not recommend this to a friendDamaged product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine was damaged when delivered and since I did not install it for two weeks, I did not discover the problem. Best buy said I was 2 days out of their return period. I am beyond disgusted.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Steven,
We would love to help you with your dishwasher since you have been a loyal customer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145830509, to help our team pull up your information when you message us.
Have a great day.
-John
Would not purchase Samsung again
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for two years then without warning dishwasher failed and almost caught fire
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KennyR,
We would like to assist you further with your concern. Kindly let us know more about the dishwasher.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147424634) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not dry dishes tried different settings was not pleased with any of them
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having some concerns with your Samsung Dishwasher not drying your dishes correctly and I would like to offer some assistance to ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
We welcome you to our family and thank you for choosing Samsung. ^Brad
Third rack is nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Storm Wash is nice. I like using the high temp setting as well.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Kmolson! We appreciate your feedback, continued support and choosing Samsung! ^Nic
Samsung dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color, happy with this purchase. Fast installation. Thank you
I would recommend this to a friendOdd shelves and not great cleaning
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't clean as well as it should for the cost.very disappointed in this purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MaddogMatt,
We appreciate you reaching out regarding your inconvenience with our Samsung dishwasher and we know how important dishwashers are especially if we are cleaning our dishes between your busy schedules. We apologize for the inconvenience of the dishwasher not cleaning dishes well. Don't worry we will surely notate your feedback about this matter.
I highly recommend checking on this link for basic troubleshooting guides:
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
For other troubleshooting guides that may help with dishwasher issues:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R5061US/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144354914
Thank you for choosing Samsung. Have a great day.
-Trisha-
Save your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased it just over a year ago and lo and behold, the warranty expired 2 months ago and the dishwasher won't work anymore. Samsung appliances are garbage!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We would love to assist you with your appliance. Kindly provide us with more details about the dishwasher.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146241021) to help our team pull up your information.
Have a great day,
-Ernest-
Samsung washer.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase this Samsung washer. Just 7pm the into the usage, the washer start falling apart. You will regret wasting your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DerekD,
We want to learn more about what transpires with the dishwasher and would like to assist.
You may contact our Support Team via the link below to speak with a live representative to better assist you with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
lemon
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking at Maytag and got conned into buying this POS from the Samsung rep. I either got a lemon or the installer didn't know what he was doing. I have to wait a minimum of 1 hour before I can run a load of dirty dishes. When I went back to Best Buy and told them my problem I was looked at like I had the black plague.
No, I would not recommend this to a friendDishwasher does not wash or dry
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible dishwasher, does not dry dishes, and I have had to rewash the dishes by hand. I had Samsung come out twice to tell me that dishwasher don’t wash plastic dishes well!!! Totally unacceptable, must have gotten a lemon.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having some concerns with your Samsung Dishwasher not washing or cleaning your dishes and I would like to help ensure you are getting the best performance from your machine. See links below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Thank you for choosing Samsung. ^Brad
Installation only
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to pay another $170 for installation when it arrived.. on top of the $250 installation fee they charged when I placed the order.. thought it was rocket science? It’s was installed within 5 minutes..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the BestBuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
-Trisha-
DO NOT WASTE YOUR MONEY
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS! We have to take it apart every couple of weeks to fix a "leak" that is really just a faulty product design by Samsung. Seriously do not waste your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AnnA!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Dishwasher is leaking. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Dishwasher is Leaking": https://www.samsung.com/us/support/troubleshooting/TSG01001021/.
I also shared the link about the warranty information of your Samsung Dishwasher: https://www.samsung.com/us/support/service/warranty/DW80R5061US/AA.
Your Samsung Dishwasher is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year All Parts and Labor,
Five (5) Years Printed Circuit Board, Racking (Labor Charges for in-home service starting from the 2nd year is customer's responsibility), and
Lifetime Stainless Door Liner & Tub for leakage. If the unit cannot be repaired, Samsung will replace your unit with the same or current model (that is better or equivalent in functionality) (Labor related to replacement is the customer's responsibility).
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144778366
Have a great day.
Melardo
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item was deliver on time and function properly
I would recommend this to a friendBrand response from Samsung
Posted .Hello DellG7! We appreciate your feedback, continued support and choosing Samsung! ^Nic