Customer Ratings & Reviews
- Model:
- DW80R5061US
- SKU:
- 6361073
Rating by feature
- Cleaning Quality
Rating 4.2 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the StormWash dishwasher's quiet operation, excellent cleaning ability, and convenient third rack. Many appreciate its ease of use and stylish design, while some experienced issues with the unit's reliability and lengthy cycle times. A few users also noted concerns about the door and control panel. Overall, positive feedback on cleaning performance and quietness outweighs the reported issues.
This summary was generated by AI based on customer reviews.
Storm wash the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we like the way our dishes are washed!!! We did not find any dirty spots, everything was fine!
I would recommend this to a friendKeep looking!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long run times, dishes come out still dirty FAR too often
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of having a reliable dishwasher for your daily use, MckenzieR. Let's get the necessary information to ensure the dishwasher works flawlessly.
The link below will help you address the dishwasher and ensure your plates are clean after each cycle quickly and easily. Please check the hyperlinks and watch the video.
Dishes are not clean after dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Samsung dishwasher cycle takes a long time to finish:
https://www.samsung.com/us/support/troubleshooting/TSG01001909/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146817760) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Does not clean properly
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not clean even lightly stained utensils properly. Need to remove all the debris from the dishes, pans before putting them in. Very disappointed that this is step down from the Whirlpool dishwasher I had earlier.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SPDE! We are sorry to hear that your dishwasher is not cleaning as expected. I know this must be frustrating, so we would like to help rectify the concern. Below is a link that will help get you the clean dishes you expect. (http://www.samsung.com/us/support/troubleshooting/TSG01000962/).
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143895698
Thank you for choosing Samsung. ^Nic
Review
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, fair price. Controls are a little tough to reach if it's mounted under counter.
I would recommend this to a friendUnsure on dishwasher
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still figuring out the controls, not very user friendly. Door opens before dishes dry, theres a way to stop it, but not easy to set. Jury still out on if we like it or not. No grill under the door ugly rubber hangy thing.
No, I would not recommend this to a friendvery disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in Feb and only used two months and the circuit board lights up but will not start .Samsung repair does not give time frame for repair appointment til the day of.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there andrea,
I see you are experiencing issues with your Samsung Dishwasher not working. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143213071. We thank you for being a part of our Samsung family. ^Brad
Damaged unit on delivery twice...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had two damaged unites delivered to me. Still trying to get a working unit in my house. This has been going on sense September and its now January....
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Bad cleaning quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t wash fine Post sales service is horrific They rely on “you break we fix “ for providing services in coral gables and they never pick up the phone
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mamo,
We appreciate the time you took to share your review.
When your dishes aren't cleaned after a dishwasher cycle, you'll want to ensure that you're doing everything right, using detergent, rinse aid as directed, and proper load.
Here are the links:
Dishes are not clean after dishwasher cycle: https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Improve your dishwasher's cleaning and drying performance: https://www.youtube.com/watch?v=bajCw_H-njg
How to use dishwasher detergent and rinse aid in your Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00066253/
Learn the best way to load a Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00062443/
Samsung dishwasher water supply requirements: https://www.samsung.com/us/support/answer/ANS00080767/
How to properly load your dishwasher: https://www.youtube.com/watch?v=ZNbla-A9LOQ
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145277167), which will help our team pull up your information.
Have a great day.
Melardo
Samsung dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far im satisfied with the dishwasher. It has worked well for me at a reasonable price.
I would recommend this to a friendPoorly made
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it the first day I got it the whole frame was cracked very cheap made don’t recommend. I own several Samsung products but this dishwasher needs lot of improvement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144648561.
-Noraina
flimsy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not stainless steel, "hybrid stainless" whatever that is.... wet inside. doesn't ever get dry in the dishwasher. Didn't clean so well, probably because it didn't dry well at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sparkles
We appreciate your patience in dealing with the situation you're having right now with your StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd rack, 48 dBA.
Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Most Samsung dishwashers use condensing dry technology. This means that the water gets really hot and turns into steam, and then when things cool down again, and the water droplets form, they form on the cooling stainless steel walls of the dishwasher instead of on your still-hot dishes. Any remaining droplets on the dishes evaporate away, which is easier when the door is left cracked. Let us show you how to maximize your dishwasher's drying performance.
Here are some links for more details to help you maximize the appliance's potential.
Dishes are not clean after the dishwasher cycle https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Samsung dishwasher does not dry dishes https://www.samsung.com/us/support/troubleshooting/TSG01001910/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R5061US/AA
One (1) Year All Parts and Labor,
Five (5) Years Printed Circuit Board, Racking (Labor Charges for inhome service starting from the 2nd year is customer's responsibility), and
Lifetime Stainless Door Liner & Tub for leakage. If the unit cannot be repaired, Samsung will replace your unit with same or current model (that is better or equivalent in functionality) (Labor related to replacement is customer's responsibility).
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144663516
Have a great day.
^Charles
Samsung dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is an absolute piece of junk and the last Samsung product I will ever purchase. Racks don't slide out easily and are always getting stuck. The bottom rack is not set up right to hold plates. Most of the time I wash my dishes by hand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Elizabeth! Thank you for reaching out to us with your concerns. Here is a link that will help with your Samsung dishwasher https://bit.ly/35fQlgy ^Ty
Too easy of a decision
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First dishwasher purchase but this was a no brainer. Steel bucket, super quiet sound, clean looking exterior. Well done Samsung.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Magnack! We are happy to hear that your decision was easy to make when choosing Samsung. Thank you for your feedback and choosing Samsung.^Nic
You're better off washing dishes by hand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hope you like washing dishes by hand. You're going to be doing it a LOT. If I could give this product a zero I would. I'm now having to schedule my second repair and I've had this less than three weeks. **DO NOT BUY**
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you were having issues with your Samsung Dishwasher. I am glad to see that you are headed in the right direction for a speedy repair from one of our Certified Samsung Technicians. We welcome you to our family and thank you for choosing Samsung. ^Brad
The dishwasher foes a bad job cleaning glasses
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher does not clean the dishes properly. My wife washed ten glasses and four of them came out dirty. We have read the instructions and moved around dishes and it still doesn’t get them all clean. We will be exchanging this dishwasher.
No, I would not recommend this to a friendstopped working after 6 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.started to randomly turn off and on during a cycle. Samsung support is not helpful at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jonathan.
We can even feel the disappointment you have for this dishwasher. We are here to help you in any way possible.
We would like to speak to you directly to gather more details and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146684006), to help our team pull up your information.
Have a great day!
^Rodel
SeniorCitizenUSA
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not in my new house yet but I’m sure you’re be made the right decision. Very impressive looking
I would recommend this to a friendAmazing dish washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dish washer washes really well and the third rack is extenely convenient!!!
I would recommend this to a friendDishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality dishwasher from Samsung, goes great with the Samsung refrigerator that we also bought from BB.
I would recommend this to a friendDishwasher Not Worth Owning
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to round out kitchen appliances and replaced an excellent working GE PROFILE dishwasher. This was a bad purchase. The third tray is relatively useless and it takes 2 hours to clean, and the dishes don’t come out that clean.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RawNRG! I'd like to help with this! This link (https://bit.ly/2H2H1nH) has information on the how to get the cleanest dishes possible. ^Jecca