Customer Ratings & Reviews
- Model:
- DW80R5061US
- SKU:
- 6361073
Rating by feature
- Cleaning Quality
Rating 4.2 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the StormWash dishwasher's quiet operation, excellent cleaning ability, and convenient third rack. Many appreciate its ease of use and stylish design, while some experienced issues with the unit's reliability and lengthy cycle times. A few users also noted concerns about the door and control panel. Overall, positive feedback on cleaning performance and quietness outweighs the reported issues.
This summary was generated by AI based on customer reviews.
already bad after 3 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this machine 3 weeks ago and I am getting an error code already . I asked for an exchange since it’s so new. I am waiting for the machine to get repaired.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Grflor! It sounds like you are on the right track to getting this resolved. We hope you're able to enjoy your fully functioning dishwasher again soon. ^Jecca
Tuscan Sun Appliances
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy with the way our Tuscan Sun appliances look in our kitchen!
I would recommend this to a friendBrand response from Samsung
Posted .Hi Receiver! We appreciate you taking the time to share your feedback. We are happy to know that this unit is meeting your expectations and we thank you for being a valued Samsung customer. ^Nic
Happy shopper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great, and would recommend it to anyone looking
I would recommend this to a friendDidnt last 18 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Appliance tech cant fix it, doesnt know whats wrong. Stopped draining before 18 months of install. Racks fell apart easy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rachele,
Thank you for reaching out and we hope that you are in good health. We are saddened to know that your dishwasher isn't working as it should. We understand that the dishwasher is essential in our day-to day chores.
Please click on the link below to resolve your concern with the dishwasher.
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
I wish to share with you warranty coverage for your dishwasher.
One (1) Year All Parts and Labor.
Five (5) Years Printed Circuit Board, Racking (Labor Charges for in home service starting from the 2nd year is customer's responsibility), and Lifetime Stainless Door Liner & Tub for leakage. If the unit cannot be repaired, Samsung will replace your unit with same or current model (that is better or equivalent in functionality) (Labor related to replacement is customer's responsibility).
Please click on the link below for warranty coverage.
https://www.samsung.com/us/support/service/warranty/DW80R5061UG/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144207930
Leo
Samsung Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using this dishwasher for about 3 weeis now and love it
I would recommend this to a friendBrand response from Samsung
Posted .Hi Cheryl! Congratulations on your new dishwasher and we hope you continue to enjoy your clean dishes. Thank you for choosing Samsung. ^Nic
Doesn't work - Issues getting replacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher was delivered on 11/29 and installed and would not turn on. Install team said it was a manufacturer issue and recommended replacing it with a new one vs trying to fix this one. Replacement wasn't scheduled until Jan but Best Buy was able to find stock at another warehouse in mid December and set up new install appt for 12/23 which was unfortunately cancelled due to a snowstorm hitting the area. New appt wasn't set until 1/20. I called and complained and it was pulled into 1/13 which is still 2.5 weeks away and more than 6 weeks from when the dishwasher was originally installed. In the meantime, I have have been hand washing dishes this entire time. So frustrating. I only purchased this dishwasher because I had a great deal on buying 4 Samsung appliances but I'm wishing I would've never swapped it out. I will update the review once I get a working dishwasher installed but for now I am very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with the replacement status, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
For reference, I shared this link about:
Samsung dishwasher does not turn on: https://www.samsung.com/us/support/troubleshooting/TSG01001914/
Have a great day.
Melardo
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs quiet and works great! Door opens on its own to shorten drying time!
I would recommend this to a friendHorrible service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 exchanges since August. But no on showed to to exchange the 3rd one. Horrible Horrible service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Samsung fridge. Bad ice maker
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst ice maker ever. Had to be repaired and replaced 3 times before eventual refund due to ice maker. Fridge didn’t last us a year
No, I would not recommend this to a friendI need it installed first before I can review it..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still trying to get the thing installed as a trade up, so I’ll have to make another review if it ever truly reaches my house and is installed!
No, I would not recommend this to a friendGreat machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quietest dishwasher i have ever heard of more to the point "didn't" hear. Good layout
I would recommend this to a friendThis is high end stuff
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look outside, and when you open it up you can see the quality in how this is built.
I would recommend this to a friendStylish and functional
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks and works great. Very quiet while in cycle !!
I would recommend this to a friendCrappy dishwasher
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher was poor Constructiin within a year we had to replace it because the bottom rack would get stuck from the interior coming loose.
No, I would not recommend this to a friendLow Quality in Brand Line, choose better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a month and we have service coming out to reinstall. Thurd rack is clunky, waste of space.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for taking the time to leave this review.
We understand that your dishwasher needs to be reinstalled.
The cutlery rack is best suited for flatware and cooking or serving utensils. You can place cutlery and utensils randomly or regularly on the cutlery rack. For the most effective cleaning,
heavily soiled utensils or items with baked-on foods should be placed in the lower cutlery basket. The entire cutlery rack can be removed if more space is needed on the upper rack for more oversized items.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144949125) when you message us to help our team pull up your information.
Have a great day.
^Charles
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The awesome appliance works amazingly and it looks pretty cool.
I would recommend this to a friendGreat dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color. It works great. I have had it for almost a year. No issues.
I would recommend this to a friendBest dishwasher
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best dishwasher I’ve ever owned! Beautiful and spacious!
I would recommend this to a friendBrand response from Samsung
Posted .Hello Freebird0108! We are happy to hear that this unit is meeting your expectations and we thank you for your continued support and for choosing Samsung. ^Nic
Don’t waste your money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why they put in a third shelf is beyond me, considering that nothing on it gets clean, even with rinsing the dishes before washing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having some concerns with your Samsung Dishwasher not performing at its best and I would like to offer some help. I have located some helpful information that will ensure that you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Thank you for choosing Samsung. ^Brad
Locking mechanism no longer functioning after 10 m
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the diswasher itself. 10 months is how long I have had it. Today the locking mechanism will not engage. After 10 months of use !
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung #. You stated that your appliance was only # months old. I would love the opportunity to chat and see when we could get a certified Samsung Technician scheduled to resolve your issue. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142759869. We thank you for being a part of our growing Samsung family. ^Brad