Customer Ratings & Reviews
- Model:
- DW80R5061US
- SKU:
- 6361073
Rating by feature
- Cleaning Quality
Rating 4.2 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the StormWash dishwasher's quiet operation, excellent cleaning ability, and convenient third rack. Many appreciate its ease of use and stylish design, while some experienced issues with the unit's reliability and lengthy cycle times. A few users also noted concerns about the door and control panel. Overall, positive feedback on cleaning performance and quietness outweighs the reported issues.
This summary was generated by AI based on customer reviews.
Terrible design
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dishwasher along with all my other appliances. So far this is the worse design I've possibly seen. The bottom rack keeps constantly coming out of the rail, along with the little wheels that are detached from it. where you are supposed to put the soap is not even big enough and you can't close the lid because then the soap doesn't come out. Where you are supposed to put the drying rinse agent has a lid, it's not even something that you can fill, so every single cycle you have to add it. I can even keep going without getting really upset. We just move-in to our new place and I'm ready to replace.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you letting us know about your overall experience using your Samsung dishwasher, Scoobie1. We'll be glad to help you.
Here is a link to a guide for information about using the dishwasher detergent and rinse aid in your Samsung dishwasher for reference.
https://www.samsung.com/us/support/answer/ANS00066253/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145068192) to help our team pull up your information when you message us.
Thank you!
-Angelica
Poor quality control
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So angry with the quality. Unboxed and there is a defect in the door and large bend in the metal. I’m passed the point where I can return but couldn’t install until rest of kitchen remodel was complete. So now I have a very poor looking dishwasher in a nice new kitchen.
No, I would not recommend this to a friendDisposable after a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a year stopped to work. It doesn't turn on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! We appreciate you taking the time to leave your review. I understand that your unit is not powering on and we would like to help you rectify the concerns. Please see the link below to help you get the best performance out of your dishwasher.
(https://www.samsung.com/us/support/troubleshooting/TSG01001914/)
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143845087
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
Don't know, not installed yet.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installer left before completing the job! Can't use the dishwasher.
No, I would not recommend this to a friendSo far, doesn't work!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have run this dishwasher 4 times and it doesn't wash OR dry!! Did all the trouble-shooting. Already have a repair person coming to check it out. Never had a dishwasher that didn't work properly upon install!!! Now waiting over a week before someone can come out. Wouldn't recommend this one! We bought the Samsung kitchen suite, so 4 appliances in the Tuscan finish, and this piece has been a nightmare. Had to have a tile guy come to remove 4 tiles so we could get the dishwasher into the space, and he has come back to replace those tiles. $200.00. If we have to get a replacement dishwasher, it's going to cost us AGAIN to have the guy come back to remove and replace those tiles. VERY FRUSTRATING!! We have purchased plenty of Samsung items. Never dreamed we would have an issue.
No, I would not recommend this to a friendWorst
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of worst dishwasher out there..don’t waste your money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dishwasher. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142652116. We thank you for being a part of the Samsung family. ^Brad
It is the worst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It won’t dry it won’t clean right it is horrible don’t buy it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Yani! I have some information that may help. First, this link (https://bit.ly/2SVtNvx) can help you get the driest dishes possible from the dishwasher. I can also provide this link (https://bit.ly/34ZDSgF) to help you optimize the cleaning performance as well. ^Jecca
Don't buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap. This is our second one-would not buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you might be experiencing issues with your Samsung Dishwasher. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142598299. We thank you for being a part of the Samsung family. ^Brad
Would not recommend
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this dishwasher to replace my 15 year dishwasher. This doesn't work as well as my older dishwasher. The dishes are not getting as clean. Sometimes I have to run it twice. It gets frustrating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi POPP,
Thank you for sharing your experience with our dishwasher. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if the dishes are not getting as clean. When your dishes aren't clean after a dishwasher cycle, you'll want to make sure that you're doing everything right, using detergent and rinse aid as directed. Did you know that pre-rinsing the dishes too much can lead to them getting etched with a white film?
This link will guide you through troubleshooting steps on how to resolve your dishwasher concern.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144350472
^Mila
Doesnt clean
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new dishwasher with stormwash feature and it leaves food on all the dishes. Nothing ever comes out clean. Have tried different soaps, different washing assists...nothing helps
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it leaves food on all dishes and dishes don't come out clean. We appreciate your patience in dealing with the situation and we also apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000962/ to guide you. Just click on "Food particles on dishes" to help you resolve the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144312367.
-Noraina
- Cons mentioned:Reliability
Samsung lemon
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase I have ever made from Best Buy. Error code after error code. This thing is trash avoid at all costs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello David,
Thank you for reaching out. We appreciate you letting us know that your Samsung dishwasher displays an error code. We apologize for the inconvenience this has caused you, especially if this happens most of the time. It's not the experience we want you to have with one of our products, and we're here to help.
Attached is a link containing the troubleshooting guide you can try if your Samsung dishwasher displays an error code.
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
You may also check page 30 of the user manual for the troubleshooting steps of a specific error code on your dishwasher.
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DW80R5061UG/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144396892
-Angelica
Not worth it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage.. worst purchase ever. Great for the first few months and then it began deteriorating, the rack wheels were coming off, then the outline which keeps the water in. Called Customer service and they were no help it said it couldnt be fixed. Then k told them.well it says in the warranty that if it leaks theyre obligated to send me a new dishwasher. The next day they send me a text message saying theyre not doing anything about it. Save your money and hassle
No, I would not recommend this to a friend- Cons mentioned:Reliability
Don’t buy Samsung!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke after one washing. Don’t buy!!! Not worth it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChristineW,
Thank you for doing business with us. We're here to help in the best way possible.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145278219), which will help our team pull up your information.
Have a great day.
Melardo
Makes dishes dirtier
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes my dishes dirtier, I'll stick with Maytags, VERY disappointed, my brother has the same model his is terrible too. I can't believe how many good reviews this thing got. The only spot it cleans is the bottom rack with storm wash area. The top and middle rack forget it, throws all the debris from bottom to top racks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ihfarm,
We appreciate you informing us that your Samsung dishwasher makes your dishes dirtier. We apologize for the inconvenience and will gladly look into this for you.
Here is a link to the troubleshooting steps to try when dishes are not clean after a dishwasher cycle.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
For reference, below are the links to the guides in improving your dishwasher's cleaning and drying performance and the best way to load it.
https://www.youtube.com/watch?v=bajCw_H-njg
https://www.samsung.com/us/support/answer/ANS00062443/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144863546), which will help our team pull up your information.
Thank you!
-Angelica
Terrible Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your guy never installed it and I paid to have it done. He had a million reasons why he couldn’t do the job. This is the second guy you sent and the dishwasher is still in the box at my house. You didn’t install. You didn’t haul the old one off. I want a full refund and I will be bringing it back. Worst installation services I’ve ever seen. Your worker was lazy and a joke.
No, I would not recommend this to a friendDon't buy!!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will start a cycle and it keeps stopping the cycle.. it takes me a week of trying to get it going thru a whole cycle.. ive started crossing my fingers and saying a prayer before each load lol!! i have never had soooo many issues with a dishwasher in my life!! I have had this nightmare for 2 months!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Priscilla,
Thank you for your review. We understand you have concerns with the cycle performance of your Samsung dishwasher.
We like to inquire further about your unit so we can assist you better.
Please feel free to get back to us via the following options for further assistance:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number 1144949509 to help our team pull up your information.
Have a great day.
^Chrystel
Electronics replaced twice in first 3 months.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't do it! I bought this dishwasher 3 months ago. Twice the electronics died and had to be replaced, which took 2 weeks each time. I am so frustrated...this was brand new! Also, the top rack does not fit well into the machine until you figure out a way to get it in there just right.
No, I would not recommend this to a friendBrand response from Samsung
Posted .One of our priorities is getting the best value for your money, ElizabethN.
The below link is the user manual for your model. Turn the page 10 (Meeting Installation Requirements - Caution) and pages 14-15 for reference: https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145215669), which will help our team pull up your information.
Have a great day.
Melardo
Breaks after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this dishwasher 2 years ago. It never really seemed to wash as well as I wanted it to and the wash times seemed really long but it worked. It has since stopped working and to replace the motherboard is going to cost $400!!! I should have paid the money for a whirlpool/maytag/kitchenaid.
No, I would not recommend this to a friendDish washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unsatisfied. It took 3 visits before they told me that the power outlet that came with the dishwasher was 6 feet and I needed an 8 feet long and the dish washer power outlet could not be removed from the 6 feet attached to the 8 foot. Complete loss of my time
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi NormaR,
Satisfaction is our top priority, and we wish to help you in the best way possible with your Samsung dishwasher.
We'll be glad to look into this for you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145225247), which will help our team pull up your information.
Have a great day.
Melardo
Samsung Dishwasher- Do not buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dishwasher I’ve ever owned! Does not wash dishes well. Have had to have it serviced multiple times and after 2 years I already need a new one. No easy way to clean filter besides taking it all apart.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
We love that you're using our Samsung dishwasher! We appreciate your patience as you deal with the cleaning performance of your unit.
The links below are some troubleshooting steps to help you with your concerns with the appliance.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The link below is the user manual for your model. Simply turn to pages 22-23 regarding Cleaning the filters and page 27 about Not Cleaning Properly:
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144943248 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel