Customer Ratings & Reviews
- Model:
- DW80R5061US
- SKU:
- 6361073
Rating by feature
- Cleaning Quality
Rating 4.2 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the StormWash dishwasher's quiet operation, excellent cleaning ability, and convenient third rack. Many appreciate its ease of use and stylish design, while some experienced issues with the unit's reliability and lengthy cycle times. A few users also noted concerns about the door and control panel. Overall, positive feedback on cleaning performance and quietness outweighs the reported issues.
This summary was generated by AI based on customer reviews.
OC drain code allot
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this product , if the drain isn’t just right for this dish washer it doesn’t work spent allot of money on this and have had several appliance repair guys come to our house for a OC code over fill in bottom of after running . Don’t recommend buying this ;(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Nmh6896! We definitely appreciate you bringing this to our attention. We certainly will use this information to help us in our ever-continuing efforts to improve the overall customer experience for everyone. We also ask that you contact us to see what other options are available being that you have had the unit repaired multiple times.
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513 using ticket number: 1143870144
Thank you for choosing Samsung.^Nic
Bad Samsung Dishwasher (Junk) Don't buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dish washer and had nothing but problems with it. This dishwasher don't clean dishes and the dishes don't dry. I was told that the dishwasher wasn't broke and we should eat the scum. We have even tried to wash twice and my wife prewashed them not rinse.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! Thank you for taking the time to leave your feedback. I understand that your unit is not cleaning or drying as it should. Please know that we hear your concerns and We would like to help rectify the concern. Below I have provided two links with helpful troubleshooting steps. (http://www.samsung.com/us/support/troubleshooting/TSG01000962/)
(https://www.samsung.com/us/support/troubleshooting/TSG01001910/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143927401
Thank you for choosing Samsung. ^Nic
Does not clean the dishes
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this dishwasher for only a few weeks and it is terrible! So many of my dishes, glasses and cups do not come clean. I actually had butter knives come out dirty with butter still on them!
No, I would not recommend this to a friendBrand response from Samsung
Posted .An excellent working dishwasher makes the washing experience more promising. We'll help you ensure your dishwasher is being used to its fullest!
When your dishes aren't cleaned after a dishwasher cycle, you'll want to ensure that you're doing everything right, using detergent and rinse aid as directed. Learn more from these details.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may also watch our youtube video about "How to load your dishwasher properly":
https://www.youtube.com/watch?v=ZNbla-A9LOQ
Routine and deep clean your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00076793/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145309428, to help our team pull up your information.
Have a great day!
^Chrystel
DO NOT BUY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a horrible dishwasher. Does not clean dishes even after I rinsed them before adding. Don't be like me, read all details. Does not have a heated dry feature. Pay the extra to buy a better one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hell CCLark,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having issues with your dishwasher as it does not clean dishes and does not have a heated dry feature. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000962/ to guide you if your dishes are not clean after using your Samsung refrigerator.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001910/ if your dishwasher does not dry dishes.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144565707.
-Noraina
Junk
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk just like the matching fridge I bought. This thing does not clean anything. I’ve called Samsung several times and followed all of their instructions. Still no difference.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jake,
It is our pleasure to hear your valuable review about our Samsung dishwasher. I understand your insight about our product not cleaning your dishes. Thanks, it is great that you alerted us to this let me share this link to resolve this.
The Dishes are not clean after dishwasher cycle
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Should there be anything else we can help ypu with Please let us know via the following links provided.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145030550) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
dishwash broken in so many ways
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.total crap this dishwasher was broke in so many ways. Both samsung and delivery persons are probably both to blame. I can't tell you how it works because I still after having it a month I'm still not able used it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! We are sorry to hear that your dishwasher is not working as designed. We are here to help and would like to communicate further. Please reach out via any of the following using ticket number: 1143719425
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
Terrible dishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher does an awful job cleaning dishes. We have tried multiple soaps and do not stick our dishes in when they are very dirty it still does not clean anything.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We appreciate you giving us a review about the Samsung dishwasher. We apologize for the inconvenience since the dishes are not clean after using the Samsung dishwasher.
To help you with this, I will provide a link that indicates an article about the dishwasher.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01000962/.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144609229
^Rainly
Disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not able to have it installed. It needs to have a removable lower panel to be installed in older homes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Didn't even last 2 years.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher failed entirely after about 1.5 years. Outside the warranty so Samsung didn't cover anything.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how it feels to have an appliance that failed, Adam. We want to learn more about what occurred with your Samsung unit.
Please get in touch with us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
- Pros mentioned:Noise level, Third rack
great dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, runs quiet, beautiful design. The third rack is excellent for silverware
I would recommend this to a friend Failed, Multiple error codes
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in 2/2021, failed 12/22. Worked great until it didn't work anymore
No, I would not recommend this to a friendBrand response from Samsung
Posted .An error code may affect our cleaning/drying experience, ChantelleR. Let us help with fixing the error code of your Samsung unit.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
For reference, I shared this link/video about:
Samsung dishwasher is displaying an error code: https://www.samsung.com/us/support/troubleshooting/TSG01002074/
How to reset your Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00087943/
Troubleshooting dishwasher error codes: https://www.youtube.com/watch?v=xCY2C3KzdRc
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145265052), which will help our team pull up your information.
Have a great day.
Melardo
madcustomer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher has broken parts and I can't get in touch with anyone to order a new part.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for reaching out to us. I see you have some concerns with the Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black stainless steel. I sincerely apologize for the inconvenience if your Samsung Dishwasher has broken parts. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
You may visit our parts website to check for the available parts needed on your Samsung Dishwasher. I'm providing a direct link for this model: https://www.samsungparts.com/Products/Parts_and_Accessories/DW80R5061UG/AA/Default.aspx.
I also shared the link about the warranty information of your Samsung Dishwasher: https://www.samsung.com/us/support/service/warranty/DW80R5061UG/AA.
Your Samsung Dishwasher is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year All Parts and Labor,
Five (5) Years Printed Circuit Board, Racking (Labor Charges for in-home service starting from the 2nd year is customer's responsibility), and
Lifetime Stainless Door Liner & Tub for leakage. If the unit cannot be repaired, Samsung will replace your unit with the same or current model (that is better or equivalent in functionality) (Labor related to replacement is the customer's responsibility).
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144686397
Have a great day.
Melardo
Crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Error code kept coming up. Installer could fix it. Needs to be switched out
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review of your overall experience with your Samsung dishwasher, WarrenfW. We're here to help.
Here are the links to the troubleshooting steps to try when your Samsung dishwasher displays an error code.
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
https://www.youtube.com/watch?v=xCY2C3KzdRc
You may also check page 30 of the user manual for the error codes and their troubleshooting steps for reference.
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145042228) to help our team pull up your information when you message us.
Thank you!
-Angelica
Samsung dishwasher.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't work. It sits and beeps. Tried resetting the circuit breaker, nothing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for bringing this to our attention. I see you have some concerns with the StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Samsung dryers are generally very quiet. Many of the sounds are normal or can be fixed with little effort. Nearly every sound the dryer makes will fall into four main categories: rattling, thumping, squealing or grinding, or humming. Pick the closest sound to the one you're hearing so you can do the correct troubleshooting steps for your issue.
The Samsung Dryer is noisy https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Unfortunately, if your dryer isn't spinning, it usually means that service is required. There's one quick test to perform to make sure that the cycle is being started correctly. And, of course, make sure it's not something as simple as Child Lock.
Samsung Dryer turns on but will not start or spin. https://www.samsung.com/us/support/troubleshooting/TSG01001987/
When something goes wrong with your dryer, such as an error code, or if it's not turning on, not spinning, starting, or heating, you may think all that's needed is a good reset. A lot of the time, weird electronic glitches (such as those that might occur after a power outage) might be cleared with such a reset, but if this doesn't restart the dryer, then additional troubleshooting will be required. However, depending on what error you get, it's not always a good idea to reset at the first sign of trouble. Read on for how to reset, when you should or shouldn't, and what to do if a reset doesn't help.
How to reset your Samsung dryer https://www.samsung.com/us/support/answer/ANS00087942/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R5061UG/AA
One (1) Year All Parts and Labor
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144753897
Have a great day.
^Charles
Poor experience
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher has been a disappointment. Every time used, many dishes not cleaned. Every time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi robr! Thank you for taking the time to leave your review. We are sorry to hear that your unit is not cleaning as it should be. Please see the link I have provided to help rectify your concern. (http://www.samsung.com/us/support/troubleshooting/TSG01000962/.
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1144107293
Thank you for choosing Samsung. ^Nic
Dishwasher
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, this thing just dies on me with less than 2 years. This product is trash
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Poorservice,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are links that might help you.
Dishwasher won't start a cycle | Samsung US
https://www.youtube.com/watch?v=CCin9FqQ3xI
Samsung dishwasher cycles, options, and settings
https://www.samsung.com/us/support/answer/ANS00084182/
Samsung dishwasher is displaying an error code
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
How to reset your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00087943/
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144520566
Thank you for choosing Samsung.
^Ross
- Pros mentioned:Noise level, Third rack
Really pleased
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy install, very quiet, love the third rack, StormWash works great, really love the 60min wash.
I would recommend this to a friend not again
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awful part broke after 2nd use and wasnt covered under warranty regret this buy...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello bigbeard,
Thank you for bringing this to our attention.
I’m sorry to hear you’re not happy with our product the Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
We would like to hear more about your concern.
For the immediate resolution of your concern, and for any other option, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144378692
Thank you for choosing Samsung.
^Ross
- Pros mentioned:Cleaning performance, Noise level
I absolutely LOVE this dishwasher!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this dishwasher! I can put all the dishes in without rinsing anything off of them and it will power through the grime like it was nothing even without using the storm wash feature. It's pretty quiet, the only time I noticed it being loud is if I run it before I go to bed and the house it completely quiet. This is a quality dishwasher. I couldn't be happier! No more hand washing dishes for this mama!!
I would recommend this to a friend Doesn’t clean
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t clean dishes well. Will be returning very soon
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello.
We appreciate you taking the time to share your experience. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000962/ to guide you on the issue.
You may also watch the video on this link https://www.youtube.com/watch?v=bajCw_H-njg for some cleaning and drying tips.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144137447
^Camille