Customer Ratings & Reviews
- Model:
- DW80R5061US
- |
- SKU:
- 6361073
Customer reviews
Rating 4.2 out of 5 stars with 2531 reviews
(2,531 customer reviews)Rating by feature
- Cleaning Quality4.2
Rating 4.2 out of 5 stars
- Dry Quality4.2
Rating 4.2 out of 5 stars
- Cycle Options4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the StormWash dishwasher's quiet operation, excellent cleaning ability, and convenient third rack. Many appreciate its ease of use and stylish design, while some experienced issues with the unit's reliability and lengthy cycle times. A few users also noted concerns about the door and control panel. Overall, positive feedback on cleaning performance and quietness outweighs the reported issues.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It washes dishes. Mostly when they are dirty. Hope this helps
I would recommend this to a friendRated 1 out of 5 stars
Worst dishwasher we've ever owned
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this dishwasher, It is the most inefficient dishwasher we have ever owned. Purchased this model after being happy with a previous Samsung dishwasher, and its successor is honestly worthless. We prewash/scrub everything that goes in and I swear sometimes the dishes come out dirtier than they were when they went in. Most of the time if there is ANYTHING on a dish/glass it gets baked on and is 10x harder to clean than if we'd just washed it by hand. I feel like we were duped. This dishwasher is a joke, spare yourself the frustration and look elsewhere.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello HeatherD,
We understand that dealing with a dishwasher that does not clean the dishes can be frustrating. Let us help.
We have a link with details to help you with the dishwasher that needs to clean the dishes correctly. Select the drop-down arrow that best describes your experience with the unit. We suggest checking the hyperlinks attached to it as they also contain helpful tips.
The dishwasher cycle ends before the dishes are clean:
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
You may also refer to the user manual for other solutions when the dishes are not clean. Turn to page 27.
https://downloadcenter.samsung.com/content/UM/202312/20231219145312463/User_Manual_DW80R5060_DW80T5040_DW80K5050.pdf
Lastly, the links below will guide you about improving the dishwasher's cleaning performance and its cycles, settings, and options for reference. Please watch the video of the first link from the start until 1:25; the second link includes other resources about running a dishwasher cycle and loading the unit, which you may also check.
Improve your dishwasher's cleaning performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148396781) to help our team pull up your information when you message us.
Thank you.
-Angelica
Rated 4 out of 5 stars
Good dishwasher ..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good dishwasher a little pricey for the quality of wash it gives .
No, I would not recommend this to a friendRated 4 out of 5 stars
Not much to complain about
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, no issues as of yet and hoping it continues to work.
I would recommend this to a friendRated 5 out of 5 stars
Love my dish washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pick this up at the outlet...love it. No problems so far.
I would recommend this to a friendRated 4 out of 5 stars
Happy with purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as quite as id like but other then that works great
I would recommend this to a friendRated 5 out of 5 stars
3 tier dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my new dishwasher. One really neat feature is when it’s all done, the door pops open just a little to let all the steam out.
I would recommend this to a friendRated 4 out of 5 stars
Sleek good working dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well and looks great- a little complicated to understand
I would recommend this to a friend- Cons mentioned:Reliability
Rated 2 out of 5 stars
Not the best
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I would have gotten another model. Not even a week after getting it pieces began falling off. Now so many pieces have fallen off or come loose that I can't even operate it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Shantelle,
Thank you for bringing this to our attention.
I’m sorry to hear you’re not happy with our product the Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
We would like to hear more about your concern.
For the immediate resolution of your concern, and for any other option, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144378807
Thank you for choosing Samsung.
^Ross
Rated 1 out of 5 stars
Worse Dishwasher Ever!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My old Kitchen Aid dishwasher died after 12 years...I loved it. Decided to try another brand. This Samsung dishwasher seemed like a good one...NOT! It felt flimsy. The door wouldn't open completely so it would stay flat..the bottom rack would role out and UP unless I pushed it down, and it kept rolling off to the side and I had to keep readjusting it! The whole thing just seemed cheaply made. After it was installed, it seemed to stick out further than my cabinets. The installer said that they all do... Ok, so I guess you are supposed to see most of the operating panel along the very top edge when it's closed...? When loading it, I had a heck of a time getting dishes in without the water bar hitting the plates in the bottom... The prongs in the bottom were so close together that I don't know how the plates would get clean! I could barely get bowls or serving dishes in that would sit low enough down thru the prongs that most of them would end up all sitting, balanced above the prongs! You just couldn't get much in it... Ridiculous! The upper rack was pretty much the same with adding glasses...and don't dare put anything that will stick up very high because the top/3rd rack would get caught on it and you couldn't pull it out. To me, the top/3rd rack is completely useless. Of course, you can't put any utensils in the utensil cage on the bottom rack because then it would hit the upper rack, so I added those to the top/3rd rack. Well, the 3rd rack has a small water bar the swirls in the top of the washer. It's supposed to clean items in the 3rd/top rack, all the items in the upper rack where you place glasses or cups... I don't know how those glasses get clean because the top/3rd rack just about completely covers the glasses and cups seemingly not allowing much water to flow thru. Stuff that I put on the 3rd rack just didn't seem clean or rinsed, even though the water spinner was right there. Unbeknownst to me, there was NO drying element in the bottom of the washer!! When the whole wash and rinse cycle was finished, it did NOT dry the dishes...the door automatically pops open and plays an annoying song...literally a WHOLE song...to let you know it was finished and will now "air dry" your load of dishes... Also...NOT!! Who makes a dishwasher without drying elements?!?! Samsung, that's who! It literally just sits open cooling off and they consider that the "Dry Cycle". Get your towel ready, because you will have to dry each and everything you have in it! The "Storm Wash" is a joke. One little section in the back left on the bottom rack is the ONLY place you can put a really dirty pan, plate or whatever. I rinse my dishes too well to even bother with that extra expense... I thought it was actually something that cleans extra dirty dishes throughout the entire dishwasher, not just a tiny corner inside. I did about 3 loads and couldn't take it any longer! I replaced it (within the time limit) with another Kitchen Aid. Yes, I ended up paying a few hundred more, but ooooh, I am so happy! It actually DRIES the dishes! I would NEVER buy another Samsung appliance! They make wonderful TVs and electronics and should keep it at that. This was a horrible experience. I do not recommend. (I had it 2 weeks and couldn't wait to get rid of it!)
This review is from Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144710497.
-Noraina
Rated 5 out of 5 stars
Great looking dishwasher
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love everything about this dishwasher. Easy to install. Super quiet, the dishes get so clean. I would never buy a dishwasher again that does not have stainless steel interior.
This review is from Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black Stainless Steel
I would recommend this to a friend- Pros mentioned:Ease of use, Noise level
Rated 5 out of 5 stars
Dishwasher
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet running. Easy to read instructions on edge of door.
This review is from Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black Stainless Steel
I would recommend this to a friend Rated 4 out of 5 stars
Quiet Dishwasher
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet however drying the dishes is an issue, good buy
I would recommend this to a friendRated 5 out of 5 stars
Great dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher does it's job and does it very quietly.
I would recommend this to a friendRated 5 out of 5 stars
my Samsung dishwasher-stormwash 24" top control
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i am very happy with my purchase of a Samsung Stormwash 24. The sales lady on the floor was very helpful and friendly. The installation people were efficient and pleasant.
I would recommend this to a friendRated 1 out of 5 stars
Stay away from Samsung appliances
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item has been terrible since I bought it. Dishes don't get cleaned thoroughly. Right after the year warranty, it gives me errors, and cleaning the filter makes you unscrew 13+ screws and work for your clean. I clean it every 3-6 months. there are water intake errors and my plumbing is fine. I've had apartments I've lived at for years that had old appliances and didn't give me this much trouble. Stay away from Samsung appliances . They may look good and sleek but gives you so much headache!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We can feel how important it is for you to have clean dishes at home, Kristelle. Let's get the necessary information to ensure your dishwasher provides the best results after each cycle.
Here are some links to help ensure your dishes are sparkly clean after using the dishwasher. Please follow the instructions, check the error code showing on the dishwasher, and select the scenario that fits your situation. You can learn more by checking the hyperlinks.
Dishes are not clean:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Samsung dishwasher is displaying an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148387877) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Rated 5 out of 5 stars
Very Good Machine!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher work very well. I like the stormwash system for large pots, pans & bowls. My husband was able to install it himself with the dishwasher install kit we bought with it.
I would recommend this to a friendRated 5 out of 5 stars
As good as bosh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had a bosh dishwasher before and thought they were the best. But since my wife has been using it she says she likes it better and it washes our dishes just as well if not better.
I would recommend this to a friendRated 5 out of 5 stars
Basement
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't use it yet. Looks nice, easy to install. Xx
I would recommend this to a friendRated 5 out of 5 stars
Some trial and error
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some trial and error with 'buttons" located at top of dishwasher - a change. Finally dishes got clean.
I would recommend this to a friend
























