Customer Ratings & Reviews
- Model:
- DW80R5060US/AA
- SKU:
- 6361075
Rating by feature
- Cleaning Quality
Rating 4.3 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the StormWash dishwasher's quiet operation, cleaning performance, and the convenient third rack. Many appreciate the ease of use, sleek design, and ample capacity. However, some concerns were raised regarding the product's reliability and the length of wash cycles. A few users also mentioned issues with the door's functionality and the dishwasher's interior size.
This summary was generated by AI based on customer reviews.
Stay away
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Interior problems, metal holding rubber gasket in place is faulty and comes off of maching. Known problem to Samsung. Maching does not properly seal and water leaks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PATTYO, we are sorry to hear that you are having this problem with your dishwasher. We would like to speak with you further about the concern you are having to see how we can get this resolved. If you could please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144137276) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Poor quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really optimistic about this dishwasher, but because it was Covid I had to order online without seeing it. Unfortunately, the interior of the unit was cheap and the top shelf dropped down a couple of inches when you pulled it out. I had to return it.
No, I would not recommend this to a frienddont use best buy installers
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am reviewing Best buy delivery and installation company, who showed up to deliver dishwasher and after 3 weeks of delays, rescheduling and no installation, we had them take it back and PC Richards matched the price delivered and installed in 3 days.
No, I would not recommend this to a friendContractor did not/would not install the dishwashe
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The contract did not/would not install the dishwasher. The Charge is still on my account, so please remove this item and remove the charges.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Poor quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After two years, the dishwasher started making rattling noises and stopped cleaning the dishes properly. Cost to fix is almost the price of the appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, Matteo.
We want you to have the best experience using your dishwasher.
The links below will cover the steps that may help you avoid service if the dishwasher is noisy.
Samsung dishwasher is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
Normal dishwasher sounds and their meanings:
https://www.youtube.com/watch?v=UCU1FVp06MQ
We'll help you make sure your dishwasher is being used to its fullest.
Dishes are not clean after dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Improve your dishwasher's cleaning and drying performance:
https://www.youtube.com/watch?v=bajCw_H-njg
How to use dishwasher detergent and rinse aid in your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00066253/
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
How to properly load your dishwasher:
https://www.youtube.com/watch?v=ZNbla-A9LOQ
Proper cleaning is an important part of dishwasher maintenance. Not only does it improve performance, but it also reduces unnecessary repairs over the dishwasher's lifetime.
Routine and deep clean your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00076793/
Clean and care for your dishwasher:
https://www.youtube.com/watch?v=rR_ivObG_Tc
You may also refer to pages 27 (There are food particles remaining on dishes; Not cleaning properly) and 28 of the user manual (Is too noisy) for more details:
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145702288) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Samsung has turned into garbage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap won't drain after 2 months, used to love Samsung but they suck, i have a washer and dryer that are nearly dead at the 4 year mark as well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Anon,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it won't drain. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001363/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144443070.
-Noraina
Samsung dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied because after the cycle is completed there is moisture still in the dish washer. I have never experienced this problem with any dishwasher that I have owned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to be satisfied with your Samsung dishwasher, PaulineB. Let us help you so you can continue enjoying using it.
I recommend checking the link below to troubleshoot the dishwasher that does not dry the dishes.
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145081449) to help our team pull up your information when you message us.
Thank you!
-Angelica
Poorly functioning dishwasher
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't feel as sturdy as my previous, cheaper Whirlpool, doesn't clean the dishes as well either. You have to load it exactly right and clean the bottom filter constantly. The top front is plastic which I dislike, and it recently started spraying rust onto dishes and cookware, ruining them. I wish I had kept my previous Whirlpool or at least gotten a new Whirlpool. I had it forever and never had any issues at all. I regret this purchase immensely.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Stm00,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it doesn't clean the dishes and the top front plastic is spraying rust onto the dishes and cookware. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000962/ to guide you on the issue. Just select what kind of cleaning issue do you have.
You can also check this link https://www.samsung.com/us/support/answer/ANS00076793/ for some tips, routines, and how to deep clean your Samsung dishwasher.
I also recommend checking this link https://www.samsung.com/us/support/answer/ANS00062443/ to learn the best way to load a Samsung dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144350972.
-Noraina
Dishwasher in black stainless steel
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a dish washer in black stainless steel to match the decor I have going on in my kitchen. This fits the bill and at a good price!
I would recommend this to a friendBrand response from Samsung
Posted .Hi there stevent, I would like to thank you for your feedback on your new Samsung Dishwasher. I am glad you were able to find the perfect unit for your kitchen. We thank you for choosing Samsung and welcome you to our family. ^Brad
Awesome dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product, things changed on it since the last time I purchased one… this one doesn’t come with a plug so remember to buy one of those!
I would recommend this to a friendLoud 48 dBA-- not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are not very happy with this model because its actually pretty loud. First we had the other stormwash model (with the handle), and that was more quiet. We might switch back to that one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sidh,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher being too loud. We apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01002056/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144348706.
-Noraina
Judy at home
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Positively love the silverware top rack. Gets it clean and easy to load and unload. Never had this feature before.
I would recommend this to a friendSAMSUNG DISHWASHER
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money. After auto & normal washing program dishes still not complete clean and return policy at Best Buy just.....15 days. Horrible
No, I would not recommend this to a friendBrand response from Samsung
Posted .HI COSTUMER! Thank you for taking the time to leave your feedback. I understand that your unit is not cleaning your dishes as it should and I would like to help rectify the concerns by providing a troubleshooting link.
(http://www.samsung.com/us/support/troubleshooting/TSG01000962/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143828791
Thank you for choosing Samsung. ^Nic
Dishwasher
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We remodeled our kitchen. I love this dishwasher. It always smell great and I love the fingerprint feature.
I would recommend this to a friendSamsung dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very excited pleased with our new dishwasher. It has many, great cleaning features.
I would recommend this to a friendBad buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely a scam bought it as a replacement leaks bad customer service from the brand
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We want to ensure that you enjoy washing dishes by using your dishwasher. We are here to help you.
Below is a link to help you if your dishwasher is leaking. Please click on the embedded word.
Dishwasher is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146589099) to help our team pull up your information.
Have a great day.
^Camille
not as god as Linear
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not wash as good as our old (only 4 years old and it broke!) Samsung dishwasher that has the linear wash feature. This left food on plates etc,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate your review of your overall experience with the cleaning performance of your Samsung dishwasher. We'll be glad to help you.
Here is a link to the troubleshooting steps to try when dishes are not clean after a dishwasher cycle.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
I've also included a link to improving your Samsung dishwasher's cleaning and drying performance for reference.
https://www.youtube.com/watch?v=bajCw_H-njg
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145053778) to help our team pull up your information when you message us.
Thank you!
-Angelica
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, great service, experienced technicians and excellent customer services
I would recommend this to a friendhob. huseini
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i boughts this item from bestbuy it work amazing as a good trusted brand
I would recommend this to a friendSimply doesn’t work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve ran this thing on every possible cycle with the detergent Samsung recommends and every time it leaves white film and detergent is not dissolving all the way as there are white spots on every glass. I’m not happy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there, Zeff. Samsung understands how frustrating it is when your expectations aren't met. Here is a link that should be helpful in achieving optimal cleaning performance from this unit (http://bit.ly/2YcUBMo). Thank you for sharing your experience. ^Lo