Customer Ratings & Reviews
- Model:
- DW80R5060US/AA
- SKU:
- 6361075
Rating by feature
- Cleaning Quality
Rating 4.3 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the StormWash dishwasher's quiet operation, cleaning performance, and the convenient third rack. Many appreciate the ease of use, sleek design, and ample capacity. However, some concerns were raised regarding the product's reliability and the length of wash cycles. A few users also mentioned issues with the door's functionality and the dishwasher's interior size.
This summary was generated by AI based on customer reviews.
Ok dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok dishwasher. Doesn’t get dishes as clean as I would like
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review of your overall experience with the performance of your Samsung dishwasher, JD11. We're here to help.
Here is a link to the troubleshooting steps to try when dishes are not clean after your dishwasher cycle.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
You may also check page 27 of the user manual for other troubleshooting steps when the dishwasher does not clean the dishes properly.
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
For reference, I've included a helpful link for a guide to improving your Samsung dishwasher's cleaning and drying performance.
https://www.youtube.com/watch?v=bajCw_H-njg
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145042366) to help our team pull up your information when you message us.
Thank you!
-Angelica
Don't buy it.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher sucks. It is poorly made. Got the warranty only for Best Buy to say its not covered.
No, I would not recommend this to a friendSamsung dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking dishwasher, cleaning performance not great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate you informing us about your overall experience with the cleaning performance of your Samsung dishwasher. We'll be glad to help you.
Here is a link to the troubleshooting steps to try when dishes are not clean after a dishwasher cycle.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
I've also included a link to a guide for improving your dishwasher's cleaning and drying performance for reference.
https://www.youtube.com/watch?v=bajCw_H-njg
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145068387) to help our team pull up your information when you message us.
Thank you!
-Angelica
Dishwasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t used it yet but took three delivered to get one that is not damaged
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Dawn k
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Knob for selecting dishwasher detergent or drying liquid keeps popping off
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! Thank you for taking the time to leave your feedback. I understand that you have concerns with parts of your dishwasher. At your earliest convenience, please reach out to us directly so we can better assist you. We can be reached directly via any of the following using ticket number: 1143907851
Thanks for choosing Samsung.^Nic
Worst return customer support policy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had few weeks now. LC sensor is issue. terrible support!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samsung!
Thank you for reaching out to us. I see you have some concerns with the Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Stainless steel. I sincerely apologize for the inconvenience if your Samsung Dishwasher has an error code "LC". The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Dishwasher is Displaying an Error Code": https://www.samsung.com/us/support/troubleshooting/TSG01002074/.
You may also refer to the user manual about some "Troubleshooting Checkpoints" if it occurs on your Samsung Dishwasher" on pages 27-29 and "Information Codes" on page 30: https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf.
I also shared the link about the warranty information of your Samsung Dishwasher: https://www.samsung.com/us/support/service/warranty/DW80R5061UG/AA.
Your Samsung Dishwasher is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year All Parts and Labor,
Five (5) Years Printed Circuit Board, Racking (Labor Charges for in-home service starting from the 2nd year is customer's responsibility), and
Lifetime Stainless Door Liner & Tub for leakage. If the unit cannot be repaired, Samsung will replace your unit with the same or current model (that is better or equivalent in functionality) (Labor related to replacement is the customer's responsibility).
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144642914
Have a great day.
Melardo
Disappointed
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but has a manufacturing defect around the seal of the dishwasher that has made it increasingly difficult to roll the bottom rack in and out without lifting it. I have been unable to locate someone to repair this defect.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DeniseS,
We sincerely appreciate your review of your dishwasher.
The below link is the user manual for your model. Turn the page 16 (Loading the Lower Rack) for reference: https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
I also shared this link about "Learn the best way to load a Samsung dishwasher": https://www.samsung.com/us/support/answer/ANS00062443/
You may also refer to this link to locate the nearest store with your repair: https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145243737), which will help our team pull up your information.
Have a great day.
Melardo
Displeased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Again, I would probably like it if I could it delivered
No, I would not recommend this to a friendDishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Delivered without bottom kick plate for the dishwasher?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dishwasher. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142995723. We thank you for being a part of the Samsung family. ^Brad
Came with a dent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with a dent at the bottom of the machine. Do not recommend.
No, I would not recommend this to a friendSamsung is AWFUL!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SO DISAPPOINTED with Samsung! We have gotten the "LC" error code twice on our dishwasher and after the second time we got the code, and countless hours on the phone, Samsung was unable to find us a service provider after trying four different providers (one never responded, another cancelled the appointment for no reason, a third said they did not service MD, and the fourth said they did not service the zip code)--this is completely UNACCEPTABLE. I would give no stars but I had to at least select one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SAMSUNGisAWFUL,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are links that might help you.
Samsung dishwasher is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Samsung dishwasher cycles, options, and settings
https://www.samsung.com/us/support/answer/ANS00084182/
Samsung dishwasher is displaying an error code
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
How to reset your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00087943/
Warranty information
https://www.samsung.com/us/support/service/warranty/DW80R5060UG/AA
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144520833
Thank you for choosing Samsung.
^Ross
Still not installed!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been sitting in my garage for a month and is still NOT installed!!!
No, I would not recommend this to a friendbad product just look good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.broke the first time i used it lol what a waste of money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Dishwasher. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142611056. We thank you for being a part of the Samsung family. ^Brad
WORST EXPERIENCE OF MY LIFE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE WRONG DISHWASHER WAS INSTALLED. THIS IS THE 5TH INSTALLATION APPOINTMENT THAT BEST BUY HAS COME OUT TO MY HOME AND WAS NOT ABLE TO GET ME THE CORRECT DISHWASHER I PAID FOR. THE FIRST TWO APPOINTMENTS THE DISHWASHER WAS DAMAGED. THE THIRS APPOINMENT THEY DELIVERED THE WRONG DISHWASHER AND INSTALLED IT. THIS FIFTH TIME, THE WRONG DISWASHER WAS INSTALLED, THE DISWASHER PICTURED IN THIS EMAIL WAS NOT THE DISHWASHER DELIVERED AND INSTALLED.
No, I would not recommend this to a friendHow is this a dishwasher?!?!?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy upgraded my full kitchen package with this dishwasher due to a screwup. Now i wish they hadn't. I have spent more in Plumbers trying to make this thing work than I actually paid for the unit. As many others have stated, this thing couldn't clean a dish if it had a monkey on the inside licking plates clean. And of course since everyone moves at the speed of smell, it is long past its 45 days return window. Seriously tired of throwing money out the window!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
I shared this link about "Dishes are not Clean after Dishwasher Cycle": https://www.samsung.com/us/support/troubleshooting/TSG01000962/.
I am also sharing this video about "Improve your Dishwasher's Cleaning and Drying Performance": https://www.youtube.com/watch?v=bajCw_H-njg.
Learn the Best Way to Load a Samsung Dishwasher: https://www.samsung.com/us/support/answer/ANS00062443/.
Have a great day.
Melardo
Very bad dishwasher
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher doesn’t actually clean dishes. The first month it works fine. Then begins to slowly determinate in quality. I have to prepare and post wash my dishes which petty much makes it worthless. It’s out quiet. Pretty loud. It does open automatically on post wash. The only thing that works as expected. Doesn’t matter if you put it in stormer mode or any other setting. Your dishes will not be clean. Also good to note that there isn’t much room for dishes between the 1st and 2nd level. If the plates are too big, it will prevent the wash blade from spinning. So your plates need to be small if you lower the second rack. So many complaints.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer,
I would like to congratulate you on your new Samsung Dishwasher and understand you are having some issues with receiving the ideal results. I completely understand how this can make you feel and I would like to provide some helpful information to ensure you are getting the ideal results every time. See link below:
https://www.samsung.com/us/support/answer/ANS00062443/
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143322049. We thank you for joining our Samsung family. ^Brad
- Cons mentioned:Reliability
Terrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! It broke down in the first month. If it wasn't a major appliance I would return it to the store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Thank you for your review. We would like to help get this resolved for you as best as we can. We would like to inquire further about the concerns you are having with your dishwasher.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them with this number 1144964527
and it will help our team pull up your information.
Leo
Poor quality, broken within 5 uses
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this a couple months ago, and have used it 4-5 times. Loaded and started it last night, then went to bed. At some point it stopped working before even releasing the dishwasher soap, and now won't even turn on. Tried to call Best Buy for repair, was told that they cannot schedule an appt due to my zip code. They submitted an "escalation form", and I now have to wait for 4 business days to even hear back on when they will schedule my repair appt.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with the status of your repair appointment, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
When your dishwasher doesn't turn on, it could be nothing to fret about. It could just be a tripped circuit breaker or a switch that needs to be flipped. Below is a link about "Samsung dishwasher does not turn on" for reference: https://www.samsung.com/us/support/troubleshooting/TSG01001914/
Have a great day.
Melardo
- Cons mentioned:Reliability
Bad dishwasher
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within a year and a half it stopped working and the repair costs more than half the price of the dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for letting us know about the condition of your dishwasher, EsperanzaL. Let's get it working!
It would be great if you could give us a few more details that led to what you are experiencing with the product.
Please feel free to get back to us the soonest via the following options for assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145233971, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Reliability
Storm wash
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t worth the price, it stopped working within less than a year
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AppleAirpodspro! Thank you for taking the time to leave your feedback. I understand that your unit is no longer working. At this time we would like to communicate further to see what assistance can be provided. We can be reached via any of the following using ticket number: 1143987146
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung.^Nic