Customer Ratings & Reviews
- Model:
- DW80R5060US/AA
- SKU:
- 6361075
Rating by feature
- Cleaning Quality
Rating 4.3 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the StormWash dishwasher's quiet operation, cleaning performance, and the convenient third rack. Many appreciate the ease of use, sleek design, and ample capacity. However, some concerns were raised regarding the product's reliability and the length of wash cycles. A few users also mentioned issues with the door's functionality and the dishwasher's interior size.
This summary was generated by AI based on customer reviews.
Don’t buy! Terrible product!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a terrible product and Samsung has terrible customer service! Purchased this in April 2021 and it is leaking at a seam that can’t be fixed. I expected samsung to order a new dishwasher and to have someone install it. Instead they are giving me store credit but the dishwasher costs more now than what I paid. I’m going back to whirlpool!
No, I would not recommend this to a friendLeaves dishes dirty
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dishwasher back in July and had it installed in September after my kitchen remodel. It looks great and is very quiet but leaves dishes dirty. I always have to put some cups and glasses back to be washed again. I always rinse items before putting them in the dishwasher and I can't find any filter inside to clean.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DavenportFL! Thank you for taking the time to leave your feedback. We are sorry to hear that your unit is not cleaning as it should. I have provided a link that will help rectify your concern. (http://www.samsung.com/us/support/troubleshooting/TSG01000962/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference:
1143919604
Thank you for choosing Samsung. ^Nic
Bad warranty and expensive repairs
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barely had this dishwasher 18 months and the control panel died. Replacing the control is going to cost about $400, and I'm told it's possible something else is fried, but they won't know until the control panel is replaced, and that would cost an additional $400. At that point, repairs cost more than the price of the dishwasher. I would recommend avoiding this model, and any really any Samsung appliances. Their warranty is bad.
No, I would not recommend this to a friendneeds work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.same old issue. the dishwasher washes the dishes and then does not dry them. needs to be fixed throughout the industry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Curved,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it does not dry dishes after the cycle. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001910/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00062443/ to learn the best way to load your Samsung dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144567711.
-Noraina
Wish we hadn’t gone with Samsung this time
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher consistently doesn’t drain, with no error codes and completing any cycle. We’ve had a service tech in once to replace a faulty board and now that were having issues again, it is no longer Samsung’s concern. The replaced part is less than a year old yet Samsung won’t stand by they’re product and replace it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AndreaK,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are links that might help you.
Samsung dishwasher is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Samsung dishwasher cycles, options, and settings
https://www.samsung.com/us/support/answer/ANS00084182/
Samsung dishwasher is displaying an error code
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
How to reset your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00087943/
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144520573
Thank you for choosing Samsung.
^Ross
Worst Dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst appliance I have ever owned. The plastic racks are very cheap and flimsy. Worst part is the bottom rack hits the side of the frame so you literally have to pick up the entire rack every time to push it in. The plus is that it does dry pretty quickly. I am trying to get an exchange so I can get this awful piece of equipment out of my home.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, KathleenC.
Thank you for reaching out to us about your dishwasher. We'll help you make sure your dishwasher is being used to its fullest through the resources below.
Please refer to pages 14–19 of the user manual to adjust the dishwasher's rack according to your preference:
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
Properly loading the dishes also helps improve the dishwasher's performance. Please see the links below for more details:
https://www.youtube.com/watch?v=ZNbla-A9LOQ
https://www.samsung.com/us/support/answer/ANS00062443/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145120878) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
This product is garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher was cheaply made and was very disappointed in Samsung.. had it for 6 months and it couldn’t do what it was designed to do and that wash dishes!! Would always through up an error message and Samsung sent a tech to repair 4 time and everytime they couldn’t fix it! I spent more time with this dishwasher being broken then it actually worked.. eventually Samsung gave me a full refund and I upgraded to the higher end model can can’t be happen
No, I would not recommend this to a friend- Cons mentioned:Reliability
Dishwasher broke
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even 2 years old and it's broken already. $350 to fix!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Swat1,
We appreciate you giving us a review about the Samsung Dishwasher. We apologize for the inconvenience since the Samsung dishwasher stopped working after 2 years.
You can check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/DW80R5060UG/AA.
Also, here's the link for the available repair services: https://www.samsung.com/us/support/service/.
If you have inquiries and need further assistance, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144729411
Thank you for choosing Samsung, and have a great day!
^Rainly
Hopefully it works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher showed up damaged. This is now the 3rd appliance I’ve received from Best Buy that was damaged.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Dishwasher
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher does not dry dishes at all and is not very quiet
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Case,
We appreciate you letting us know about your overall experience with your Samsung dishwasher's performance. We'll be glad to help you.
Here is a link to the troubleshooting steps to try when your Samsung dishwasher does not dry the dishes.
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
You may refer to the link below for a noisy dishwasher to troubleshoot.
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
I've also included a helpful link to improve your dishwasher's cleaning and drying performance for reference.
https://www.youtube.com/watch?v=bajCw_H-njg
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145067322) to help our team pull up your information when you message us.
Thank you!
-Angelica
If low noise is important walk away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way to loud during operation makes loud whining noise.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dishwasher!
Thank you for reaching out to us. I see you have some concerns with the Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black stainless steel. I sincerely apologize for the inconvenience if your Samsung Dishwasher is making a loud whining noise. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link about "Samsung Dishwasher is Noisy," and look for "Whistling or Whining": https://www.samsung.com/us/support/troubleshooting/TSG01002056/.
You may also refer to the user manual about "Troubleshooting Checkpoints" if Samsung Dishwasher is too noisy on page 28: https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144620325
Have a great day.
Melardo
Do not purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely a nightmare… do not buy this product.. within days of installation it started tossing error codes… didn’t buy the geek squad coverage and we’ve been at the mercy of Samsung support for days…
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that an appliance should function as what is expected, RyanM. Let us help with your Samsung dishwasher.
An error on your dishwasher indicates a problem. Some errors can be resolved on your own with some light troubleshooting so you can get your dishwasher back in working order again.
Here is a link to "Samsung dishwasher is displaying an error code": https://www.samsung.com/us/support/troubleshooting/TSG01002074/
I also shared this link about "Samsung dishwasher Waterwall reflector error code 7E": https://www.samsung.com/us/support/troubleshooting/TSG01001927/
You may also refer to this link about "Samsung dishwasher displays 1E clogged filter error": https://www.samsung.com/us/support/troubleshooting/TSG01001908/
How to reset your Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00087943/
Troubleshooting dishwasher error codes: https://www.youtube.com/watch?v=xCY2C3KzdRc
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145291269), which will help our team pull up your information.
Have a great day.
Melardo
Mad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m so angry if bought this dishwasher less then 6 months ago.. and not one person will help me., it stopped working.. buyers beware Don’t buy this piece of crap dishwasher.. junk. Junk!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello CherylannTaylor! We are sorry to hear that your unit stopped working. I know it must be frustrating and we would like to communicate with you further to see what assistance can be provided. We can be reached via any of the following using ticket number: 1143955968
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
Did not work out for us.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We replaced our 20 year old dishwasher with this one. Let me just say the old dishwasher cleaned, washed and dried way better than this one. We are returning this dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sheed! We are sorry to hear that your dishwasher is n drying cleaning as it should. Please know we are here to help. I have provided two links to help you get the best performance out of your dishwasher.
(http://www.samsung.com/us/support/troubleshooting/TSG01000962/)
(https://www.samsung.com/us/support/troubleshooting/TSG01001910/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference:
Thank you for choosing Samsung. ^Nic
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1144074162
Thank you for choosing Samsung. ^Nic
Does not wash dishes well.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dish washer only kind of washes dishes. It mostly just gets them wet. I never had this problem with my last dishwasher, but there are always dirty dishes. every time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello shpadoinkle! Thank you for taking the time to leave your feedback. I understand that your unit is not cleaning as it should and I would like to provide a link to help rectify the concern and we are always here to assist. (http://www.samsung.com/us/support/troubleshooting/TSG01000962/)
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143760761
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
- Pros mentioned:Cleaning performance, Noise level
Nice dishwasher.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher is great. It is quiet, it cleans better than expected. There is a bit of a learning curve as there are several wash options and you can adjust the rack height of the top rack and also adjust the bottom to fit pots and pans. The installation required a bit more than expected due to the water line connection and the location of the electric. After a few minor adjustments and a trip to the hardware store I was able to install this myself. I would definately recommend. Oh also be prepared for the door to pop open. It is part of the derault drying cycle.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
The racks drive me crazy / inefficient
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After reading reviews I'm dumbfounded no one else has mentioned pulling their hair out over this issue: 1. If the middle rack is at the regular setting, it's too low to put taller plates or cookware in the bottom rack without the sprayer hitting them. And it's too low. I'm only 5'6" and still bend over to load the middle rack. 2. If the middle rack is adjusted higher to accommodate the taller plates, then you can't pull it out without bringing the top (3rd) rack with it. 3. Because of the rack situation, you can't load as much as normal with a 2 rack dishwasher. 4. The shortest cycle I've found for a full load is just shy of 3 hrs. Lots of water. The positives are that it's quiet, it cleans everything pretty well and it looks good. I'm returning mine though, and this is the frst time I've ever returned an appliance but I just can't deal with the poor functionality of these racks.
No, I would not recommend this to a friend Junk
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is junk. Didn’t matter how we loaded it had to run it three times to clean dishes. Not impressed at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! I understand that your unit is not cleaning your dishes and we apologize for the inconvenience. Below I have provided a link that will help rectify your concern.
(http://www.samsung.com/us/support/troubleshooting/TSG01000962/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143582060
Thank you for choosing Samsung. ^Nic
Doesnt work well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective and does not work well at all. Continues to give "LC" error code and will not ru wash cycle
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Cran! Thank you for your feedback. I understand that you have received an error code that has posed some concerns. Below I have provided a link the will help rectify the concern. (http://www.samsung.com/us/support/troubleshooting/TSG01001021/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143927464
Thank you for choosing Samsung. ^Nic
Third party vendor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy third party vendor is really bad. I ordered may 5th of 2022, till this day I still have my dish washer installed
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144660963.
-Noraina