Customer Ratings & Reviews
- Model:
- DW80R5060US/AA
- |
- SKU:
- 6361075
Customer reviews
Rating 4.1 out of 5 stars with 1376 reviews
(1,376 customer reviews)Rating by feature
- Cleaning Quality4.3
Rating 4.3 out of 5 stars
- Dry Quality4.2
Rating 4.2 out of 5 stars
- Cycle Options4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the StormWash dishwasher's quiet operation, cleaning performance, and the convenient third rack. Many appreciate the ease of use, sleek design, and ample capacity. However, some concerns were raised regarding the product's reliability and the length of wash cycles. A few users also mentioned issues with the door's functionality and the dishwasher's interior size.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Not worth the money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware! Had this since 2/2021 and the motor is shot! It will cost as much as a new one to fix it. Ridiculous,
This review is from Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi junesped.
We apologize that your experience with the dishwasher was less than ideal. We appreciate all concerns that help us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144818173) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Rated 1 out of 5 stars
Clean dishes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the dish washer. We had worries that the dishes would not fit but they fit great
This review is from Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Hi Rick,
Thank you very much for your review on our products! Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Chrystel
Rated 1 out of 5 stars
BEAUTIFUL BUT TAKE YOUR OWN MEASUREMENTS
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TOTAL TECH SUPPORT DID A HORRIBLE JOB. THEY CAME OUT AND MEASURED PRIOR TO MY PURCHASE AND WHEN THE DISHWASHER ARRIVED IT DIDNT FIT
This review is from Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Rated 1 out of 5 stars
Poor Touch power
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't clean well Touch power didn't work well from the first week
This review is from Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there jano,
I see that you have some concerns with your Samsung Dishwasher control panel not working properly. If I were in your position with a new appliance, I would be upset too. I would like to make sure that you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01110172/
If you continue to have issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143310404. We give you a big welcome to our Samsung family. ^Brad
- Pros mentioned:Ease of use, Noise level
Rated 5 out of 5 stars
Easy to operate!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love that it is easy to operate and very quiet. At times you forget that it's on. I also like how if something is wrong, it will show an error code. For example, it kept giving a code that the water was not draining. Turns out re never removed the plug on are garbage disposal when we replaced it last year.
This review is from Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black Stainless Steel
I would recommend this to a friend - Cons mentioned:Reliability
Rated 4 out of 5 stars
It's definitely a dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's pretty good at it's job but after 3 years the faceplate snapped in two when we opened it to load the dishes...not very high quality...
This review is from Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Stormwash is effective!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does a good job, super quiet. Moveable racks, door pops open to let the steam escape when finished.
This review is from Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black Stainless Steel
I would recommend this to a friend - Cons mentioned:Dishwasher
Rated 3 out of 5 stars
Samsung doesn’t make great quality dishwashers.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had to replace our Samsung dishwasher that was only 5 years old. We had several repairs to that dishwasher and once it went out of warranty, the parts continued to fail. It became too expensive to replace the bad parts. The cost was too close to just replacing the dishwasher so we did. The only reason we bought Samsung again was to match our kitchen set. If we had our choice, we would have bought LG.
This review is from Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black Stainless Steel
No, I would not recommend this to a friend Rated 4 out of 5 stars
Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good dishwasher but I get errors every so often. Warranty was a lifesaver.
This review is from Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black Stainless Steel
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Fantastic!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite. Loved it so much at our old house, that we purchased this one for the new house to replace one that didn't perform like this
This review is from Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Noise level
Rated 2 out of 5 stars
Meh...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've had this dishwasher for 3 years (2020) and it's been pretty disappointing from the start. It does not do a good job of cleaning dishes unless they are pre-rinsed and you load it in a very specific way, leaving lots of space between dishes. The rack tines are too close together and water has trouble hitting all of the dishes, so it really needs to be half loaded, even on stormwash. 3rd rack items never get clean. It's pretty quiet and has decent options but doesn't do the one thing it should, clean dishes. I'm finally replacing it with an Asko, which should be much better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, PeterL.
Thank you for choosing Samsung for your dishwasher needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
- Pros mentioned:Third rack
Rated 5 out of 5 stars
Samsung Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is awesome. So sleek and modern looking. Love the third rack and quick wash features. So quiet.
I would recommend this to a friend Rated 3 out of 5 stars
TKO
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 years our dishwasher has tapped out. We unscrewed the filter, checked for any clogs and still doesn't work. Throughout the years we've used/owned over a dozen dishwashing machines, majority Samsung, and this one has been our least favorite. Sometimes had to run 2-3 times for a good clean and took a really, really long time (3 hours) on the longest setting (was trying to see if it would clean the dishes better.) Literally had to pre-clean and soak the dishes for them to come out clean-er in the machine. Looking for a different brand this time.
This review is from Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for choosing Samsung for your dishwasher needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day,
-Ernest-
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great upgrade works like a charm and the installers were awesome
This review is from Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Excellent Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent unit and service. Would repurchase a Samsung dishwasher again.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 2 out of 5 stars
Poor materials.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the exact model I bought but same design. If the top is still being made out of plastic- avoid!!! After a couple months mine cracked but still worked so didn't think anything of it and didn't do anything. My mistake. 2 1/2 years later completely stopped. A lot of money for something that didn't last. The cleaning worked very good and did like the dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Pammys25,
Thank you for bringing this to our attention.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
to help you with your concern,
Here's the warranty information for your product
https://www.samsung.com/us/support/service/warranty/DW80R5060US/AA
In case you need to purchase dishwasher parts you may check this link
https://www.samsungparts.com/Default.aspx
For immediate resolution with regards to your issue, you may reach us via the following links.
Reference number:
1144521354
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung,
^Ross
Rated 1 out of 5 stars
Worst dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher shouldn't even be called a dishwasher, it should be called a dish drying rack as i have to hand wash everything and let them dry in the racks. Just over 3 years old and it started smoking. Nothing but problems with every wash. Tried every soap. Turned up the temp on my water heater, loaded dishes every way possible. Tried pre-wash. Cleaned out the non removable filter, that is no fun. Had a tech out a few times only to tell me that this is what modern dishwashers do. I expected to have this fixed with just being told this is what it is. I finally ripped this piece of garbage out and replaced it with a whirlpool. First tjme my dishes have come clean for an entire load. If i could drop this back at best buy i would. This thing is a piece of junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ValQ, thank you for choosing Samsung for your dishwasher needs. We are saddened to hear you replaced your dishwasher with a different brand, as the dishes are not clean. We look forward to working with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Rated 1 out of 5 stars
Great in the beginning..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this dishwasher in 2021 and are already replacing it. It was great in the beginning- it cleaned all of our dishes really well and was extremely quiet. However, in the fall of 2024 we noticed the dishwasher getting increasingly loud and not cleaning dishes as well. We had a technician out and said the part that was failing is a part that should never fail. We chalked it up to a fluke and replaced the part. In January of this year, we noticed the same thing happening. Again, we had a texhnician xome out and the aame part had to be replaced AGAIN. It was either shell out another $500 to replace the part or get another dishwasher. We have opted for #2. I have known others who had Samsung appliances and were EXTREMELY disappointed- I now know why. For the cost of the appliance, parts shouldn't be breaking or failing only 3-4 years into having jt.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MeredithE,
We would like to assist you further with your concern.
Should you need further assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148523580) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Rated 5 out of 5 stars
It's really worth it for me and my family
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My family and I needed a new dishwasher after our old one broke down. We love it after using it. No more stinky old dishwasher machine, hello new one.
I would recommend this to a friend- Pros mentioned:Noise level
Rated 1 out of 5 stars
Horrible waste of alot of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like that ita quiet, but if you plan on using the very top rach for silverware or cooking utinciles then forget it.. they NEVER get clean. I ended up taking mine out because all it did was take up space. It doesnt dry the dishes and unless you have it all the way open andthe racks pulled out they arent wven gonna air dry before they start smelling like dirty dish water. I absolutely dispise this dishwasher i wish i had my old one back. Just save your money and buy a basic dishwasher otherwise youll hate your life and your dishwasher. Hate hate hate it…
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Roxann! We are sorry to hear that your dishes are not being clean and or dried.
I know it must be frustrating and an inconvenience. Below I have provided two links to rectify the concern. (http://www.samsung.com/us/support/troubleshooting/TSG01000962/) and (https://www.samsung.com/us/support/troubleshooting/TSG01001910/)
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143825409
Facebook Messenger:  http://m.me/samsungsupport or
Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
























