Customer Ratings & Reviews
- Model:
- UBD-M7500/ZA
- SKU:
- 6055802
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, ease of use, and 4K capabilities of the Streaming 4K Ultra HD Audio Blu-ray Player. Many also appreciate the player's price and performance. However, some users note issues with the remote control and the lack of Wi-Fi connectivity. A few customers also mentioned concerns about DVD playback and the player's size.
This summary was generated by AI based on customer reviews.
Just what I wanted. Plug in and use.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The samsung blue ray player works exactly as I hoped.
I would recommend this to a friendEasy setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality of picture and was easy to setup!
I would recommend this to a friend4k Bluray
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plays 4k moves well I like le the menu and set up!
I would recommend this to a friend- Pros mentioned:4k
Low end 4k Player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never even opened the box on this player. I thought it would have been a great deal. a 4k player for $117.99. I decided to go with a higher model that had more power and features.
No, I would not recommend this to a friendBrand response from Samsung
Posted .gooniedad:
I am sorry to hear this Samsung Blu-ray Player did not work out for you.
Should you ever decide to give Samsung Blu-ray players another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We hope to regain you as a customer in the near future.
- Samsung Solutions
Returned for wireless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good player, but didn't want to be tied down to a location that close to our connection, have cords everywhere, or buy additional equipment. Took it back and exchanged it for the same version, but wireless and it's great!
No, I would not recommend this to a friendBrand response from Samsung
Posted .MommaG4:
Thank you for being a Samsung customer. I am glad to see that the other series Blu-ray with Wi-Fi capability is working out well for you...and apologize that you had issues with the M7500 model.
If you should ever have questions, concerns, or need assistance, please reach out to Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Blu-ray Players)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Blu-ray & DVD Players Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Blu-ray-DVD-Players/bd-p/blueraydvdplayers
- Samsung Solutions
- Cons mentioned:Dvd playback
won't play DVDs
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit won't play anything except DVDs. I have updated it multiple times, and it still won't play ANY of my DVDs--even the newest ones.
No, I would not recommend this to a friend Works good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I expected a little better. I had to return the first player though to the audio not working or the disk skipping . Don’t know what was wrong with the player. The second one does not do that any more.
No, I would not recommend this to a friendBrand response from Samsung
Posted .C3935:
I am sorry to hear you had audio and disc skipping issues with your M7500 Blu-ray Player..
Should you need any assistance with your replacement Blu-ray Player, please know we are always here to help and can be reached via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
These require an ethernet connection.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these without reading everything well. These are not Wi-Fi capable for the smart hub, you have to hard wire connect with an Ethernet cable. I returned this one for the WiFi model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tatia:
Thank you for being a Samsung customer. I am sorry to hear that the M7500 model did not work out for you.
If you should ever have questions, concerns, or need assistance with your Blu-Ray Player, please reach out to Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thanks for choosing Samsung. We appreciate your feedback.
- Samsung Solutions
- Pros mentioned:4k
Keep looking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this with my 4k TV and after only a few times used, it just stopped working and wouldn't play anything
No, I would not recommend this to a friend Nice unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was easy to set up although it doesn't have additional connections for anything else or Bluetooth.otherwise, it's compact and I like the button free feature.
I would recommend this to a friendBrand response from Samsung
Posted .Omarj:
I am very sorry to see that you were not completely happy with this Samsung Blu-ray player.
If there is anything we can do to assist you and improve your product experience, please contact Samsung Customer Support via:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Your thoughts and opinions are very important to Samsung and we hope to hear from you.
- Samsung Solutions
Good deal for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good deal the only improvement I would recommen back lit buttons and a better way to navigate the the cursor when online to move the pointer on screen
I would recommend this to a friendBrand response from MrSamsung
Posted .Dgree48,
Thank you for your review of this Samsung UBD-M7500 UHD Blu-ray Player, and for sharing your feedback with us.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable via Facebook Messenger at: https://www.facebook.com/samsungsupport/app/158125230916392/
Or simply tweet us at: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
- Cons mentioned:Remote control
How do you give zero stars?!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This player constantly locked up and locked up the TV too. No buttons on either remote would work and you could not turn off the TV or BD. They had to be unplugged to reset them. The remote for the BD sticks on. The store new exactly what to check and how. I returned the BD and got another one. This remote not only sticks too, but it took out my cable modem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .P1ssed0ff:
I am very sorry to see that you had issues with the Blu-ray Player constantly locking up and were not happy with the remote control's unresponsiveness.
Should you ever decide to give Samsung Blu-ray Players another try and have issues or questions, please know that we are always here to assist.
For your convenience, you can reach Samsung Customer Support via any of the below options:
1) Pnone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Your feedback is very important to us and these issues will be shared with our product team. We hope to regain you as a customer in the future.
- Samsung Solutions
had to return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.found out that not only was it not a wireless wfi, but could not even get past a certain point to set it up. 1st problem ever with a samsung product
I would recommend this to a friendBrand response from MsSamsung
Posted .Hello Bill, unfortunately, this unit can only work with a wired connection. We understand the issue you are having with the Blu-ray. If you would like assistance with setting up the network, please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle
Good product - a little difficult to hookup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have not actually watched a movie yet. With our satellite box, soundbar and tv we had a little trouble getting everything operational
I would recommend this to a friendBrand response from MrSamsung
Posted .boos,
Thank you for purchasing this Samsung UHD Blu-ray Player.
I am sorry to hear that you are experiencing issue with the setup process.
Here is a link to its eManul, where you can find setup guide on page 12-15.
http://downloadcenter.samsung.com/content/UM/201710/20171026101657277/UBD-M7500_ZC_ENG_FULL_170814.pdf
Or reach out to us for assistance via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Ambassador
It’s ok
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the first one because it quit working after a few weeks. The second ones been doing good so far
I would recommend this to a friend- Cons mentioned:Remote control
Hasn’t ever worked properly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit does not respond to the remote or the buttons on the device. I’ve unplugged and plugged the device to reset it numerous times. I be literally used it 4 times. I’m extremely frustrated has I have purchased all new Samsung devices in the last 4 months and have had nothing but trouble with them all.
No, I would not recommend this to a friend Temperamental and very loud.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This player is proving to be most useful as a 4k streaming device (even though it requires a wired connection), due to the fact that it is incredibly loud while playing a disc and it's 'hesitated' and momentarily 'frozen' a few times as well. It's full of features and apps, but the fact that it's weaknesses all surround its disc handling make it a product I would not recommend.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Jambijuce,
Thank you for your review of this Samsung UBD-M7500 UHD Blu-ray Player.
I am sorry to hear that you are experiencing noise and freeze issues.
Samsung products are engineered to the highest standards of performance and quality and we back the soundbar system with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Please reach out to us so that we can provide troubleshooting or begin warranty service.
You can call Samsung Customer Support toll-free at 1-800-SAMSUNG.
Or insert this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook messenger at: http://m.me/samsungsupport .
You can also tweet us at https://twitter.com/messages/compose?recipient_id=18768513.
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
Good function, but not quiet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good player, just had a noisy drive. It distracted me during quiet parts of a movie. Went with Sony.
No, I would not recommend this to a friend- Pros mentioned:4k
No
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took back found out that my Xbox scorpion plays much better
I would recommend this to a friend Expected more
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not overly impressed with the blue ray expected more really for what you pay for this.
I would recommend this to a friend