Customer Ratings & Reviews
- Model:
- UBD-M7500/ZA
- SKU:
- 6055802
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, ease of use, and 4K capabilities of the Streaming 4K Ultra HD Audio Blu-ray Player. Many also appreciate the player's price and performance. However, some users note issues with the remote control and the lack of Wi-Fi connectivity. A few customers also mentioned concerns about DVD playback and the player's size.
This summary was generated by AI based on customer reviews.
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ultimately ended up returning this blu ray player, it looks nice, and does the job.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MWilson:
Thank you for your review of this Samsung Blue-ray Player. I am sorry to hear that it did not work out for you.
Should you ever decide to give Samsung Blu-ray Players another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Blu-ray Players)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Blu-ray & DVD Players Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Blu-ray-DVD-Players/bd-p/blueraydvdplayers
We hope to regain you as a customer in the near future.
- Samsung Solutions
Browser out of date
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it new but the web browser is so old sites now want me to update!
No, I would not recommend this to a friendGood for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a cheaper model, but you get what you pay for. I ended up returning it for a Q6F
No, I would not recommend this to a friendBrand response from Samsung
Posted .JLaVoie:
You are leaving a review for the Samsung M7500 Blu-ray Player. From your description, I believe your review was intended for a Samsung NU7100 4K UHD TV.
Should you have any questions or concerns regarding your Samsung TV, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
- Cons mentioned:Remote control
Will be returning.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Blu-ray DVD player, and I got exactly ONE disc played, and the remote dies. Unfortunately, I bought 3 of them, 2 for my home and one for my daughter. now I will be returning all of them if they cannot even get a remote to work longer than one time.
No, I would not recommend this to a friend - Cons mentioned:Remote control
Worst player I've ever owned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Player does not work well with the remote! In most cases will not act on the function selected on the remote. Once the movie is finally playing, Don't touch the remote. Any movement pauses the movie and it takes forever to get it to play again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ram8660,
Thank you for your review of this Samsung UBD-M7500 Blu-ray player. I am sorry that the remote control is not working properly. I understand your disappointment and frustration.
Please reach out to Samsung Customer Support so that we can provide troubleshooting by any of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
It's alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's light weight and fancy style. It reads about every disc from CD to dvd
I would recommend this to a friendBrand response from MrSamsung
Posted .Bigs,
Thank you for purchasing this Samsung Ultra HD Blu-ray Player. I am glad that you are happy with the experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable via Facebook Messenger at: https://www.facebook.com/samsungsupport/app/158125230916392/
Or simply tweet us at: https://twitter.com/messages/compose?recipient_id=18768513
-Samsung Ambassador
ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its an ok 4k player but i prefer lg. Lg is superior sound and picture
No, I would not recommend this to a friendBrand response from Samsung
Posted .technerd101,
Thank you for purchasing this Samsung Blu-ray Player.
If there is anything we can do to assist you and provide solutions to improve your experience, please contact Samsung Support via any of the below options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We look forward to hearing from you.
~ Samsung Solutions
Decent player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is not great but does the job. I should have bought a PS4 instead.
I would recommend this to a friendBrand response from Samsung
Posted .Josue:
I am very sorry to see that you were not completely happy with this Samsung Blu-ray player.
If you would like to share more specifics about your experience, please do reach out to us at any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Your thoughts on user experience are greatly appreciated and will be shared with our teams.
- Samsung Solutions
GREAT PICTURE DIED IN 2 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plugged it into samsung uhd tv had no issues. One morning wake up and it has a flashing led . Called they cannot fix or troubleshoot more than "unplug" or "reset " still had no picture. Then being the product is 2 months old almost to the day I have to pay to ship it in . It upsets me when a manufacturer says there is a warranty but yet i am paying to have the transit. I feel bad if it where a t.v Thanks samsung give me more reason to not buy your product. In Addition to the 2 month I might have used it maybe 10 times. Poor decision wish I went with another brand. A product should not DIE in that time frame then I have to pay to ship .
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .ejacob,
Thank you for your feedback on the Samsung UBD-M7500 Blu-ray Player. I am very sorry for the issues you have encountered, and understand your disappointment. Your user experience is very important to us and will be shared with our teams.
Should you wish to check the status of your repair or need any further assistance, please contact us:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
- Samsung Ambassador
Okay 4k player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung 4k play is good but it doesnt have wireless wifi.
I would recommend this to a friendBrand response from Samsung
Posted .Jim01:
Thank you for your review of this Samsung UBD-M7500 UHD Blu-ray Player. I am sorry to hear that you were not completely satisfied with the user experience. Your feedback about the wireless feature is very important to us and will be shared with our product team.
We do offer two WiFI compatible UHD blu-ray players that may better suit your needs. The models are UBD-M8500 and UBD-M9500; both are sold in stores and on BestBuy.com.
Please feel free to reach out to us for further assistance via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for Blu-ray Players)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Blu-ray & DVD Players Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Blu-ray-DVD-Players/bd-p/blueraydvdplayers
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was a little confusing when it came to wi-fi.
I would recommend this to a friendPretty Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a pretty good DVD player can be a bit noisy at times.
I would recommend this to a friendBrand response from MrSamsung
Posted .AlwayzSleep,
Thank you for your review of this Samsung UBD-M7500 UHD Blu-ray Player.
I am sorry to hear that you were not completely satisfied with the user experience.
Your feedback about the noise is very important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable via Facebook Messenger at: https://www.facebook.com/samsungsupport/app/158125230916392/
Or simply tweet us at: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
This was ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You cannot expect much for a free item. Just OK...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Main:
I’m sorry to see that you rated this product 3-stars, which indicates dissatisfaction.
If there is anything we can do to assist you and improve your product experience, please contact Samsung Customer Support via:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Your thoughts and opinions are very important to Samsung and we hope to hear from you.
~Samsung Solutions
This is really a strip down model.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All you get is a 4-K Blue Ray player. This is not very “smart” in that it does not have wireless wi-fi. Will not play 3-D either. I would not recommend. Should have read the specifications carefully.
No, I would not recommend this to a friendWould not play DVD
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased one unit and returned it. The 2nd one I purchased was just as bad as the 1st unit. Upon inserting a Blu Ray the menu would show on the screen and I selected play disc. Nothing happened. I went over to the unit and pressed play on the unit and again nothing happened. I could not eject the disc with either the remote or pressing the open tray button on the unit. I had to unplug the unit for about 1/2 hour and then upon plugging it in I was able to eject the disc. The 2nd unit was returned to Best Buy. I'll stay away for Samsung Blu ray players.
No, I would not recommend this to a friendGot the job done, gets annoying though
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking for a budget 4k player. Guess you get what you pay for. Although it will play movies... there will be days the spinning disc gets so loud, movie night will be canceled. A bit ridiculous.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Danny:
Thank you for your review of this Samsung 4K Ultra HD Blu-ray Player. I am sorry to hear that you are experiencing issues with the spinning disc getting loud.
Samsung products are engineered to the highest standards of performance and quality and we back this Blu-ray Player with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Please reach out to us so that we can provide troubleshooting or begin warranty service.
You can call Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We hope to hear from you soon.
- Samsung Solutions
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed - the sales person stated this unit has Wifi. Found out later the Wifi has to be hard wired into the unit. For the price of this unit it should have wireless wifi.
No, I would not recommend this to a friendThis is the 2nd one purchased!!!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a poorly made Blu-ray player. The first one I purchased stopped working within 2 weeks. Exchanged it for another, almost 11 months in, this one begins to have problems. Brand new 4k discs are skipping as if they were full of scratches. Then I tried using my LG 4k Blu-ray player, and they all play without issue. I won't be buying another Blu-ray player from Samsung. I've had my LG for a few years without issue, it looks like I'll be getting another one from them.
No, I would not recommend this to a friendOverpriced junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extended warranty for 2 years. Failed 2 years and 1 month even with barely any use. Better off buying the cheapest Blu-ray available.
No, I would not recommend this to a friendAnother piece of Samsung garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it 8 months ago. Probably used it to watch 10 to 15 blu-Ray disks and this piece of garbage is now permanently on the red blink. No way to get it to reset...., add this to the Samsung Kitchen range that broke down after 2 years of use, the Samsung Dishwasher that is 2 years old and had had 4 different repairs made, the Samsung fridge that needed the ice maker replaced after only 2 years.....my enthusiasm for Samsung appliances are at rock bottom. Would not recommend Samsung to an enemy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Philippe:
I am very sorry for the issues you have encountered with your Samsung Blu-ray Player. I understand the frustrations and the inconveniences this has caused.
Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution or replacement.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung stands behind the quality and performance of every product we manufacture, and we back Samsung Blu-ray Players with a 1-year manufacturer's limited warranty, if purchased brand-new directly from BestBuy.com or any other authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
- Samsung Solutions