Customer Ratings & Reviews
- Model:
- UBD-M8500/ZA
- |
- SKU:
- 5855304
Customer reviews
Rating 4.7 out of 5 stars with 2955 reviews
(2,955 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the Streaming 4K Ultra HD Audio Wi-Fi Built-In Blu-ray Player's exceptional picture quality and ease of use. Many appreciate its 4K capabilities and the convenience of built-in Wi-Fi for streaming. While some users found the remote control needed improvement and noted occasional operational issues, the overall positive feedback highlights the player's strong performance and value. The sleek design and good upscaling features were also frequently praised.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Ok DVD player for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a qled tv purchased 4k HDMI cable to improve image and did not notice a difference.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .alex,
Thank you for purchasing this Samsung UBD-M8500 UHD Blu-ray Player.
I am sorry to hear that you are not satisfied with its image quality.
Please give us the opportunity to assist you with trouble-shooting by contacting us via one of the following options:
1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
2) reach us via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact
3) Connect with us on our Samsung Support Facebook page at:  https://www.facebook.com/samsungsupport/app/158125230916392/
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Ambassador
Rated 4 out of 5 stars
Very complete player!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This player does more than our first tv set did! It is complex, but thanks to the Geek Squad, I think we have it the basics down. It is brand new so have no idea on the reliability of this player. We relied on Consumer Reports for that. It lost a star because it can't link to our new LG TV, but we were warned that might be the case.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 3 out of 5 stars
I Liked the Sony X800 better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Picture on the M8500 is great. no question about it. But the basic features are lacking. Although the Samsung menu screens are really nice, there's no frame -by-frame slo mo. At least I couldn't find it. I took the Samsung back and bought the Sony X800. Hello slo' mo'!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung UBD-M8500 Ultra HD Blu-ray Player
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Please know that this unit does feature Slow Motion Play.
Simply press the Forward or Backward button. on your remote control when in pause mode.
Each time you press the Forward or Backward button, the playback speed will change.
You can find the details of slow motion play and other video playback features on page 30 of the user manual:
http://downloadcenter.samsung.com/content/UM/201705/20170524120550348/UBD-M8500-ZA-FULL_170324.pdf
Should you ever decide to give Samsung products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Rated 4 out of 5 stars
Seems solid with latest updates
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had some issues early on with this player before updating the firmware, but seems fine now with firmware updated across all my HT components.. I use it for 4k uhd blu ray discs as well as Amazon Prime Video and Netflix.. Decodes 4k HDR without issues, and even outputs dolby atmos with Jack Ryan amazon prime content.
I would recommend this to a friend- Pros mentioned:Wi-fi
Rated 4 out of 5 stars
Wifi Ready
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi ready. Capability to setup various applications.
I would recommend this to a friend Rated 5 out of 5 stars
Love It
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this while on sale and so glad I did. This DVD player does everything and more. The Ultra 4K DVD's are amazing, and it does a great job with "normal" DVD's with upgrading it's quality. Highly recommended!
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great DVD player. I am basically using this as just a DVD player since I use my TV for streaming, so I can't speak to that. I would imagine it is great because I use a Samsung TV for streaming.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 4 out of 5 stars
Would recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not top of the line, but very good quality and value.
I would recommend this to a friend - Pros mentioned:4k
Rated 3 out of 5 stars
3 stars - like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great 4k player, my gripe is that it doesn't allow for frame by frame advance or rewind and the info bar at the top stays on too long after you un-pause or stop from a ff or rewind, so you get a third of the screen blocked for five or so seconds. It's annoying.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Paramikeil,
Thank you for purchasing and sharing your feedback on this Samsung UBD-M8500 Ultra HD Blu-ray Player.
Please know that this unit features multiple video playback options, including fast/slow motion play, and skip motion play. You can find details of these functions in the eManual (page30-33). Simply click on the following link:
http://downloadcenter.samsung.com/content/UM/201705/20170524120550348/UBD-M8500-ZA-FULL_170324.pdf
I hope these tips help to make your experience more enjoyable.
For further assistance, please contact our Customer Support at 1-800-SAMSUNG and a representative will gladly help you. You can also contact Samsung via LiveChat or email. Simply copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
Or simply tweet us at: https://twitter.com/messages/compose?recipient_id=18768513
-Samsung Ambassador
Rated 5 out of 5 stars
easy to use with quality UHD video.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Blu-ray renders excellent detail to both, DVD and Blu-ray discs that I play. I have not as yet purchased any UHD movies to play on it so, I cannot review its performance with them until later.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 4 out of 5 stars
Great DVD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this and set up was easy. Easy to use!
I would recommend this to a friend Rated 4 out of 5 stars
Nice ultra blu ray
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my new 65 in. Samsung qled and home audio onkyo receiver along with a 12in. Klipsch subwoofer. The player does the job well, but as like reading the reviews there are times when the blu ray is playing it sounds (loud internal parts moving noise). Anyways bought the 4 year warranty for peace of mind.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 4 out of 5 stars
great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to hook up and have had no problems thus far.
I would recommend this to a friend Rated 5 out of 5 stars
Amazing player.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My old BluRay wouldn’t play the newest high resolution media. Bought this to go with my Samsung 4Q big screen and they integrate beautifully!
I would recommend this to a friendRated 5 out of 5 stars
great 4k player
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this 4k player works great with my samsung 4k tv. real clean picture with 4k dvds even with bluray and normal dvds. and it has alot of extras for streaming and other cool stuff.
I would recommend this to a friendRated 5 out of 5 stars
Set it up right and it is so easy to use.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the way that the Blu-ray player, receiver and smart tv communicate with each other. I turn on the Blu-ray player and the receiver and tv automatically turn on to the right setting.
I would recommend this to a friendRated 5 out of 5 stars
Pretty good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Despite all the negative reviews I've read about everywhere, this player so far has been worth the money. Its quiet, fast and looks great. Reviews arent everything, it's worth a try.
I would recommend this to a friendRated 4 out of 5 stars
A very capable player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased item to upgrade from an older "non-4K" Samsung Blu-Ray player. Pros: it does the job. The 4K streaming into a 4K TV is great. The player is "visually appealing". Cons: No digital display - the old player had a digital display that told me "playing time" and such for discs and streaming programming.
I would recommend this to a friendRated 4 out of 5 stars
Nice Blue-ray player
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this player to replace another player that did not have Wi-Fi. Disappointed with the apps as I was hoping to get Disney +. Unable to add additional apps or use the browser to get to Disney +. Thought it was a "Smart" device, but not as smart as the televisions.
I would recommend this to a friendRated 5 out of 5 stars
Strong Signal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This router is great it’s helping my tv, printer and internet work very well. My last one was too old and had a weak signal. This is making home life much better! Geek squad set it up.
I would recommend this to a friend






