Customer Ratings & Reviews
- Model:
- UBD-M8500/ZA
- SKU:
- 5855304
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the Streaming 4K Ultra HD Audio Wi-Fi Built-In Blu-ray Player's exceptional picture quality and ease of use. Many appreciate its 4K capabilities and the convenience of built-in Wi-Fi for streaming. While some users found the remote control needed improvement and noted occasional operational issues, the overall positive feedback highlights the player's strong performance and value. The sleek design and good upscaling features were also frequently praised.
This summary was generated by AI based on customer reviews.
For the near future
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this product because at the time, there was not an extraordinary amount of content for device.
I would recommend this to a friend- Pros mentioned:Picture quality
Keeps turning off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is fantastic when it stays on. The blue ray will play for no longer than 10 minutes and then shuts itself off. I don’t know why this happens. The player has a defect. It is expensive and a disappointmentment.
No, I would not recommend this to a friend Audio is low on random DVDs
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason on certain DVDs the audio is low. I turn up the Samsung TV and soundbar all the way up to 100 and it's really not that loud. I still have my old DVD player hooked up underneath this one to use when this happens. Old one plays them just fine. I checked all audio settings I could find and am using a high quality HDMI cable. Found out this problem right after the wonderful 15 day return policy of course.
No, I would not recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but does not play 4k movie. I had to return this and purchase a different one.
I would recommend this to a friendBrand response from MrSamsung
Posted .Sassy,
Thank you for your review of this Samsung Ultra HD Blu-ray Player
I am sorry to hear that you were not completely satisfied with it.
Please do know that the UBD-M8500 plays 4K movie; it is possible that your unit did not connect to your TV correctly.
Should you ever decide to give Samsung products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Good at job
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good blu-Ray but waste if anyone has a gaming device that does same job
No, I would not recommend this to a friendOK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Diffent to use and get to app. I don't say much about anything
No, I would not recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t know much about it haven’t got to use it that much seems OK though
I would recommend this to a friendBrand response from Samsung
Posted .Bobert:
Thank you for purchasing this Samsung M8500 Blu-ray Player.
If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for Blu-ray Players)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Blu-ray & DVD Players Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Blu-ray-DVD-Players/bd-p/blueraydvdplayers
Thank you for choosing Samsung.
- Samsung Solutions
Ok blu ray player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the tool's are not paring well with Features of movie
No, I would not recommend this to a friendOne of the two
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the two of them I have to restart a few times!
I would recommend this to a friendLoses closed captioning sync
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Front controls are also iffy, work sometimes, require pressing again sometimes
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Kimo
Thank you for purchasing this Samsung UHD Blu-ray Player UBD-M8500.
I am sorry to hear that you are experiencing control issues.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Sometimes has issues with cc
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Closed captioning sometime starts, stops, and is out of sync with picture
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .BigDaddy
Thank you for purchasing this Samsung UHD Blu-ray Player UBD-M8500.
I am sorry to hear that you are experiencing sync issue with closed captioning
.
Please give us the opportunity to assist you by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Cons mentioned:Remote control
Extremely disappointed !
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have recently purchased this 4 k player in October 2019 and now it doesn't work. The remote is low quality and it only worked twice ! I have never had a problem with Samsung until now,I wasted my money .
No, I would not recommend this to a friend Nice Player, Crummy Remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is reducing the quality and usability of its remotes. My older Blu-ray players had remotes large enough to offer large numeric and function buttons while this one has an almost-smooth surface that you must memorize to use in the dark. If you can, use the remote in a well-lit room.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Willybird,
Thank you for your review of this Samsung UBD-M8500 UHD Blu-ray Player.
I am sorry to hear that you were not completely satisfied with the user experience.
Your feedback about the remote is very important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable via Facebook Messenger at: https://www.facebook.com/samsungsupport/app/158125230916392/
Or simply tweet us at: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
Does the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped playing the discs about 2 weeks after I bought it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Butler:
I am very sorry for the issues you have encountered with your Blu-ray Player. I understand the frustrations and the inconveniences this has caused. Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution or replacement.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Blu-ray Players)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Blu-ray & DVD Players Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Blu-ray-DVD-Players/bd-p/blueraydvdplayers
Samsung stands behind the quality and performance of every product we manufacture, and we back Samsung Blu-ray Players with a 1-year manufacturer's limited warranty, if purchased brand-new directly from Best Buy or any other authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
- Samsung Solutions
Not amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn't cheap, is just a dvd player.............
I would recommend this to a friendNever used it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I needed this to get 4K sound quality from TV.
No, I would not recommend this to a friendGreat quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had it almost a year, no issues, no complaints
I would recommend this to a friendBrand response from MrSamsung
Posted .Fanatic,
Thank you for purchasing this Samsung Ultra HD Blu-ray Player. I am glad that you are happy with the experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable via Facebook Messenger at: https://www.facebook.com/samsungsupport/app/158125230916392/
Or simply tweet us at: https://twitter.com/messages/compose?recipient_id=18768513
-Samsung Solutions
Locked up after playing 1 Blu-Ray !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor Qualityand sound intermittent and locked up !
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .notchjohnson49829,
Thank you for purchasing this SamsungUBD-M8500 UHD Blu-ray Player.
I am sorry to hear that you are experiencing issues.
Please give us the opportunity to assist you by contacting us via one of the following options:
1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
2) reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
3) Connect with us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Ambassador
Meh! Samsungs last Blu-ray player?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as an open box item. While watching movies the screen would black out every so often. Then the movie would continue where it left of, even with new $40 cables. Returned. Think ill just stick with xbox one x for Blu-rays.
No, I would not recommend this to a friend- Pros mentioned:Picture qualityCons mentioned:Noise
An Excellent 4K Blu-ray Device
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Instead of becoming wordy and losing your interest, I am going to place emphasis on the pros and the cons of this particular unit. PROS: Interface: Identical to Samsung's TV line, and very User Friendly. Play-ability: The model plays all my CD's, DVDs, Blu Rays, and naturally 4K Blu Ray discs. It even plays media burned onto CD, DVD, & Blu ray disc via a computer. That was a plus for me. I have not experience any issues with playing files off of a thumb drive and or a external hard drive. I was impressed with all the file extensions this player recognizes. Internet Connectivity: Basically, I use a wired connection for all my streaming devices. However, I needed to order a Ethernet cable. So until it arrives, I had to use wireless. To my surprise, this unit recognizes 5GHz, as well as the traditional 2GHz networks. My only question is, why doesn't Samsung provide this feature in their 8000 TV line? Streaming: No issues here. I have 100Mbps for my internet speed. Picture Quality: Excellent! Colors are vibrant. and images are clear. On rare occasions, I may experience a slight judder, but that could be do to a fluctuation in internet speed, the difference in refresh rate between TV and Blu Ray player. CONS: My only concern, and I do mean only, I hear a hum coming from the unit when there is no disc in the tray. This may be normal, but I thought I'd throw it out there for Samsung's input (hint, hint). {: -) Overall, I am satisfied with this purchase. And yes, I would suggest this player to my friends.
I would recommend this to a friend