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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 3996 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers love the impressive speed and overall performance of this device, which significantly enhances gaming experiences. Users frequently highlight its compact size and excellent portability as standout features that make it convenient for travel. While the storage capacity is generally considered sufficient, some users have noted minor concerns regarding heat dissipation and compatibility with Mac systems. Overall, the product is viewed as a high-quality solution despite some feedback regarding its premium price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 191 Showing 3,801-3,820 of 3,996 reviews
  • Rated 5 out of 5 stars

    Excellent recommendation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man in the computer/laptop area was most helpful and efficient in locating exactly the part I needed and made an excellent recommendation. While a little higher in price I was confident that it was the right choice. I came home installed it and it solved the difficult I was having with my wi fi. Thanks to everyone at Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Awesome Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A solid hard drive that can hold a multitude of my projects

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    External hard drive

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great external hard drive. Bought for my ps5 , very fast

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    extra drive

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    using this vs a traditional external HD. very happy so far

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    SSD

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great price and does what I need it do right out of the box

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Samsung SSD

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for backing up your entire computer. Easy to use.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Can't get fast speeds.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately with this product, I have only been seeing 40 mb/s transfer speeds with this device on my Alienware Aurora R11. To double check if it was my pc that was the problem, I hooked up the device to my Xbox. Xbox stated " Storage must be USB 3.0 or faster. This device is too slow."

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Megatronx1:

      Thank you for purchasing the Samsung T7 SSD and for your review. We value your feedback regarding the speed of your T7 SSD.

      The maximum transfer speed that can be achieved by the T7 is 540 MB/s on a PC that supports USB 3.1 Gen2 and UASP Mode, but the speed may vary depending on the user‘s PC environment and the types of data being transferred.

      As there are various factors that could affect speed, I would encourage you to call Samsung Customer Support to troubleshoot your issue.

      1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
      Available 9AM – 12AM EST (Mon-Fri)
      2) Email: samsungmemorysupport@sea.samsung.com
      3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
      a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
      b) Manuals & Software
      c) Warranty Info
      d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
      e) Contact Us

      The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      We look forward to hearing from you soon.

      - Samsung Memory Samsung

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Small and Portable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great external drive and nice and small for portability.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your money on this drive.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BLUF: Do not buy the T7 unless you have a handful of tiny files that you want to occasionally transfer! Advertised speeds are not for sustained transfers! For a 10GB + file, expect to see it transfer as advertised- at first -and then expeditiously drop off to usb 2.0 speeds. Hands down the worst SSD purchase I have made. Spend less money on T5 and get WAY more reliable performance!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Brian:

      Thank you for purchasing the Samsung T7 SSD and for your review. We value your feedback regarding the speed of your SSD.

      Your 1TB drive was engineered to deliver speeds of up to 550MB/s Seq. Read and 520MB/s Seq. Write.

      The maximum transfer speed that can be achieved by the T7 is 540 MB/s on a PC that supports USB 3.1 Gen2 and UASP Mode, but the speed may vary depending on the user‘s PC environment and the types of data being transferred.

      As there are various factors that could affect speed, I would encourage you to call Samsung Customer Support if you need further assistance to troubleshoot your issue.

      1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
      Available 9AM – 12AM EST (Mon-Fri)
      2) Email: samsungmemorysupport@sea.samsung.com
      3) LiveChat: https://www.samsung.com/us/support/contact/ Available 9AM-6PM EST (Mon-Fri)

      The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      We hope to hear from you soon.

      ~ Samsung Memory Samsung

  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and good color but itis too hard and need

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Not suitable for large file transfers

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I attemped to make one transfer of 500GB of data and literally bricked the device in the first hour of use.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      seungri:

      I’m very sorry for the difficulties you’ve experienced with your T7 Shield SSD. We completely understand your frustrations, and we are here to help.

      Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.

      1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
      2) Email: samsungmemorysupport@sea.samsung.com
      3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

      We hope to hear from you soon.

      - Samsung Memory Samsung

  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Sleek but never worked for me

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item is great looking and sleek but never worked for me. My PC would not recognize it even after a ton of online research. I am pretty savvy but could not figure the formatting out on this one. Had to return it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      AMC87:

      Thank you for your review of this Samsung T7 SSD. Your feedback is appreciated and important in helping us provide crucial factors regarding customer satisfaction.

      Should you ever decide to give Samsung SSD products another try and have concerns or questions, please know we are always here to help.

      1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
      Available 9AM – 12AM EST (Mon-Fri)
      2) Email: samsungmemorysupport@sea.samsung.com
      3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
      a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
      b) Manuals & Software
      c) Warranty Info
      d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
      e) Contact Us

      The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      We hope you will consider Samsung again in the future.

      - Samsung Memory Samsung

  • Rated 4 out of 5 stars

    great external drive for ps5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its a solid ssd for the ps5 that I use to backup all my ps4 games.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Solid state HD

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really looking forward to using this with my laptop. Had some sort of problem with hardware conflict and would take hours to try and backup. Just returned it and brought a scndsk instead. Works fine.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Homie:

      Thank you for your review of this Samsung T7 Portable SSD. Your feedback is appreciated and important in helping us provide crucial factors regarding customer satisfaction.

      Should you ever decide to give Samsung memory products another try and have concerns or questions, please know we are always here to help.

      1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
      Available 9AM – 12AM EST (Mon-Fri)
      2) Email: samsungmemorysupport@sea.samsung.com
      3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
      a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
      b) Manuals & Software
      c) Warranty Info
      d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
      e) Contact Us

      The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      We hope you will consider Samsung again in the future

      - Samsung Memory Samsung

  • Rated 4 out of 5 stars

    It’s a portable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a sata it’s a portable so be careful, hat to replace

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I like the product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this product the. Only down side it that you have to manually select each photo and upload it to the ssd. I wish it would scan my photo automatically and put them on the ssd w/o me having to choose each one.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Baji:

      Thank you for purchasing the Samsung T7 SSD and for your review. We value your feedback regarding your drive. Your feedback is very important to us and will be shared with our product team.

      Should you ever have questions or need assistance using this product, please contact Samsung Customer Support.

      1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
      Available 9AM – 9PM EST (Mon-Fri)
      2) Email: samsungmemorysupport@sea.samsung.com
      3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
      a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
      b) Manuals & Software
      c) Warranty Info
      d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
      e) Contact Us

      The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      - Samsung Memory Samsung

  • Rated 4 out of 5 stars

    Samsung T7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Plenty of storage space for photos and various files.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wish it to be smaller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In 2021 it xan be smaller, but it's fine...........

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung-T7 1TB External USB 3.2 Gen 2 Portable SSD

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found this item impossible to understanding how to download files from my phone or laptop. The video instructions are elementary in nature. Written instructions should be provided for any platform.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Owner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price. It works as needed. Set up was easy.

    I would recommend this to a friend