Customer Ratings & Reviews
". The box is open, revealing the product inside.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/6576/6576883cv18d.jpg)
- Model:
- MU-PC4T0T/AM
- SKU:
- 10187535
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
to a friend
Customers are saying
Customers express satisfaction with the product's overall performance, noting its impressive speed, portability, and compact size. Its storage capacity is also generally well-received. However, some users have reported concerns regarding heat dissipation, as well as compatibility and connectivity issues with certain devices. Additionally, a few customers find the product to be somewhat expensive.
This summary was generated by AI based on customer reviews.
Does not actually transfer data at SSD speeds.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whenever you buy an expensive external storage device that boasts high transfer speeds, always do a quick test by copying a large (say, at least a gigabyte) file to it and checking the transfer speed (also ensure you are connected to a high speed USB port). Very often, you will find that the drives are not actually transferring data anywhere near what they advertise. This has been the case with several external flash drives and SSDs I have tried, and sadly it was the case with this Samsung T7 as well. Transfer speeds were no faster than my external HDDs and even dipped to speeds slower than what my external HDDs can do. I suspect this is common because they know most people never actually check the data transfer speeds. Anyway, would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DJH85:
Thank you for purchasing the Samsung T7 SSD and for your review. We value your feedback regarding the speed of your SSD.
The maximum transfer speed that can be achieved by the T7 is 1,050MB/s on a PC that supports USB 3.2 Gen2, UASP mode, but the speed may vary depending on your PC environment and the types of data being transferred. Please look to the details below for possible causes (and solutions) if you think your T7 is under performing.
Scenario 1 (PC Environment)
Your PC's USB Type C Port must support USB 3.2 Gen 2 (10Gbps) in order to fully utilize the speed of the T7. USB 3.0 Gen.1, USB 3.1 Gen 1. USB 3.2 Gen.1 are restricted to 5Gbs speeds and may be the bottleneck to the performance of your T7.
Scenario 2 (Cable)
Using other cables besides the enclosed cable that comes with the T7 may cause performance degradation due to the varying internal resistance and maximum allowable current of other cable types that does not come officially with the T7.
Scenario 3 (Dynamic Thermal Guard, DTG)
The T7 is designed to activate the DTG (Dynamic Thermal Guard) when the product reaches a its threshold temperature due to prolonged data transfers and usage. The smartly activated DTG function prevents the product from overheating and automatically slows down providing it a cool off period. The DTG technology enhances safety and reliability by preventing the product from reaching an excessively high temperature.
Should you need further assistance, please contact Samsung Customer Support directly so that we can better investigate your speed issue and assist you towards a resolution.
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-6PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Memory
As there are various factors that could affect speed, I would encourage you to call Samsung Customer Support to troubleshoot your issue. 1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri) 2) Email: samsungmemorysupport@sea.samsung.com 3) LiveChat 9AM-6PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783 Thanks for choosing Samsung for your memory storage needs! - Samsung Memory
Nice product but the app is not good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product looks beautiful, and it's easy to use until you accidentally messed the app's permission on MacOS.
I would recommend this to a friendPerfect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is better than I expected it would be. I wish they had more TB than just two.
I would recommend this to a friendgood quality ssd drive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is a good storage device the installation was quick
I would recommend this to a friendPoor compatibility
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poorly compatible with the Mac. Buy the sandisk instead.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jason:
Thank you for purchasing the Samsung T7 SSD and for your feedback regarding your drive and Mac.
The issue may be that you are unable to setup security with the SSD software. Please uninstall the software and download the current version at:
https://www.samsung.com/semiconductor/minisite/ssd/download/tools/
If you need further assistance, please reach out to us at Samsung Memory Support:
1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
- Samsung Memory
Great product!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for the value. Working well for us without any problem.
I would recommend this to a friendSamsung External Drive
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working great easy connection to my other Samsung devices.
I would recommend this to a friendAmazing SSD!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for my PS5. Its also used on my PS4 to transfer games in and out
No, I would not recommend this to a friendLight and good deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1tb data . Works fast. Got a good deal. Its not slippery to hold
I would recommend this to a friendNot suitable for large file transfers
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I attemped to make one transfer of 500GB of data and literally bricked the device in the first hour of use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .seungri:
I’m very sorry for the difficulties you’ve experienced with your T7 Shield SSD. We completely understand your frustrations, and we are here to help.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
We hope to hear from you soon.
- Samsung Memory
Good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. A lot of space. I’ve stored several large files.
I would recommend this to a friendgood value for price
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this drive for time machine backups and it's perfect.
I would recommend this to a friendExcellent recommendation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The young man in the computer/laptop area was most helpful and efficient in locating exactly the part I needed and made an excellent recommendation. While a little higher in price I was confident that it was the right choice. I came home installed it and it solved the difficult I was having with my wi fi. Thanks to everyone at Best Buy.
I would recommend this to a friendAwesome Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A solid hard drive that can hold a multitude of my projects
I would recommend this to a friendExternal hard drive
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great external hard drive. Bought for my ps5 , very fast
I would recommend this to a friendextra drive
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.using this vs a traditional external HD. very happy so far
I would recommend this to a friendSSD
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great price and does what I need it do right out of the box
I would recommend this to a friendSamsung SSD
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for backing up your entire computer. Easy to use.
I would recommend this to a friendSmall and Portable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great external drive and nice and small for portability.
I would recommend this to a friendSamsung dissatisfaction
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice color. Lots of problems trying to transfer data from Mac mini to new Mac mini. I thought it was going to be easy. I may return and get a case and separate ssd to copy my old mini to ssd so I can use as primary drive. Not impressed More disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jake:
Thank you for your review of the Samsung T7 SSD. Your experience is very important to us and we will share your feedback with our product team. It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products.
If there is anything further we can do to help improve your experience, please contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Memory