Customer Ratings & Reviews
". The box is open, revealing the product inside.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/6576/6576883cv18d.jpg)
- Model:
- MU-PC4T0T/AM
- SKU:
- 10187535
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
Customers are saying
Customers love the product's overall performance, often highlighting its sturdiness, durability, and impressive speed that noticeably enhances gameplay. Its excellent portability and compact size are also frequently praised, along with its good connectivity and adequate storage capacity. However, some customers have noted that the device can warm up at times and have experienced compatibility issues, especially with Mac, while a small number also consider it somewhat pricey.
This summary was generated by AI based on customer reviews.
Size is great but don't expect an easy transfer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a new phone and this compact little unit stored all of my information just in case something happened to it during the transfer. It will recognize your phone but it is quite difficult to transfer information from phone to phone. I had to call customer service to help me out. Overall satisfied with purchase.
I would recommend this to a friendBrand response from Samsung
Posted .udubsalum:
I’m very sorry for the difficulties you’ve experienced with your T7 SSD.
Should you have any further questions or need help, please know our team is at your fingertips and always ready to help!
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Your experience is very important to us and we will share your feedback with our product team.
- Samsung Memory
Speedy and Expensive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super fast write speeds with a steep price. If the price was lower this would be a must have.
I would recommend this to a friendNot worth the money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product works ok if you don't try to use the built in encryption. If you use the built in security it will connect and disconnect a lot regardless of drive activity. Also the security application window has to stay open and running if you use the security feature.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sh0nuff:
I’m sorry to hear that you’re not fully satisfied with the built in encryption of the T7 SSD. We would love the opportunity to investigate the disconnecting for you so we can provide additional troubleshooting assistance.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Contact Us
We look forward to hearing from you soon.
- Samsung Memory
Don’t carry this item again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard drive failed after about three weeks. And lost important data
No, I would not recommend this to a friendBrand response from Samsung
Posted .DavidD,
Thank you for purchasing the Samsung T7 SSD. We appreciate you sharing your experience with us.
Samsung stands behind the quality and performance of every T7 SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer.
Please contact Samsung Customer Support so we can better understand your issue and assist you with step-by-step troubleshooting or warranty service.
You can reach us at:
1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) -- https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
We look forward to hearing from you soon.
~ Samsung Pro
Storage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not user friendly w applying the passcode to the storage.
No, I would not recommend this to a friendTerrible experience!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was terrible. Will never use them again ever again.
No, I would not recommend this to a friendSamsung SSD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe it was me but the download was slower than expected. Returned this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ross:
I am very sorry to see that you were unhappy with download speeds of the Samsung T7 Portable SSD and have returned it. Your feedback is very important to us and will be shared with our product team.
The maximum transfer speed that can be achieved by the T7 is 1,050MB/s on a PC that supports USB 3.2 Gen2, UASP mode, but the speed may vary depending on the user‘s PC environment and the types of data being transferred.
Should you ever decide to give Samsung SSD products another try and have concerns or questions, please know we are always here to help.
You can reach Samsung Memory Support via any of the below options:
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783 - Available 12PM-6PM EST (Mon-Fri)
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
We hope to regain you as a customer in the near future.
~ Samsung Memory
Data storage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product! Good price! Does exactly what I bought it for. Safe date storage…
I would recommend this to a friendFairly good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I was expecting, very similar to my T5 but quite more expensive.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tomas:
Thanks for choosing the Samsung T7 SSD. I hope that your SSD is meeting your expectations.
If there is anything we can do to help improve your experience, please contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Memory
Not that fast for PS5 games
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Transfer of large from to and from ps5 are very slow.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Chris203:
Thank you for sharing the speed issues you are experiencing with your Samsung T7 SSD and PS5. This model is designed to deliver speeds of up to 1,050MB/s Seq. Read & 51,000MB/s Seq. Write.
Please contact Samsung Memory Support directly so that we can better investigate your speed issue and assist you towards a solution.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.samsung.com/us/support/contact/ Available 9AM-6PM EST (Mon-Fri)
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Memory
Defective Tripp Lite USB-C-USB-C Cables
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received three of my 4 drives I ordered—T7. Drives are wonderful. Two of my three Tripp Lite USB-C to USB-C cables are defective. The drives repeatedly Get disconnected from my Mackbookpro. I feel it is terrible that Samsung supplies defective cables.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DefectiveCables:
I’m very sorry for the difficulties you’ve experienced with your T7 SSD. We completely understand your frustrations with the cables, and we are here to help.
Samsung products are engineered to the highest standards of performance and quality and we back this SSD model with a 3-year limited manufacturer's warranty, if purchased brand-new from Best Buy.
Please contact us at:
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
We look forward to hearing from you soon.
~ Samsung Memory
Another used item delivered instead of new
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2. One came with tape and sealed. One came no tape open box and look tore up. For the price paid it’s ridiculous to get an open box one. The worst part of having stuff shipped from Bestbuy, they are terrible with shipping used and returned items at full price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TCar:
Thank you for sharing your review of the unfortunate packaging experience you had with your seller. I would recommend you contact Best Buy directly for assistance in correcting the situation.
We hope your situation has a quick resolution, and you can soon enjoy the best-in-class reliability and performance of the Samsung T7 SSD. For product feature and usage questions, please contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Thank you for choosing Samsung.
~ Samsung Memory
decent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good product but we needed faster speed and larger Tb.
I would recommend this to a friendBrand response from Samsung
Posted .banana:
Thank you for purchasing the Samsung T7 Portable SSD. I am sorry to hear this model and capacity did not meet your needs.
Allow us the opportunity to help you find a drive that better suits your speed performance and capacity needs.
You can contact Samsung Memory Support directly via any of the following options.
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Memory
Waiting for price to come down
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low down load and upload speeds of 40mb per second.
I would recommend this to a friendBrand response from Samsung
Posted .Paddockone:
Thank you for purchasing the Samsung T7 Portable SSD and for your review. I am sorry to hear that you are not completely happy with the performance speeds.
The maximum transfer speed that can be achieved by the T7 is 1,050MB/s on a PC that supports USB 3.2 Gen2, UASP mode, but the speed may vary depending on the user‘s PC environment and the types of data being transferred. Please look to the details below for possible causes (and solutions), if you think your T7 is under performing.
Scenario 1 (PC Environment)
Your PC's USB Type C Port must support USB 3.2 Gen 2 (10Gbps) in order to fully utilize the speed of the T7. USB 3.0 Gen.1, USB 3.1 Gen 1. USB 3.2 Gen.1 are restricted to 5Gbs speeds any may be the bottleneck to the performance of your T7.
Scenario 2 (Cable)
Using other cables besides the enclosed cable that comes with the T7 may cause performance degradation. Due to the varying internal resistance and maximum allowable current of other the cable types that does not come officially with the T7.
Scenario 3 (Dynamic Thermal Guard, DTG)
The T7 is designed to activate the DTG (Dynamic Thermal Guard) when the product reaches a its threshold temperature due to prolonged data transfers and usage. The smartly activated DTG function prevents the product from overheating and automatically slows down providing it a cool off period. The DTG technology enhances safety and reliability by preventing the product from reaching an excessively high temperature.
Should you need further assistance, please contact Samsung Customer Support directly so that we can better investigate your speed issue and assist you towards a resolution.
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Memory
Worth the $$
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture…………………………. Zzzzzzzzzzzzzzzzzzzzzzzzzzzzz
I would recommend this to a friendBroke after 3 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Logic board broke 3 days after buying. Sent to specialist to recover, they couldn’t do it. Will be returning.
No, I would not recommend this to a friendBrand response from Samsung
Posted .EverettY:
I’m very sorry for the difficulties you’ve experienced with your T7 SSD. We completely understand your frustrations, and we are here to help.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Samsung stands behind the quality and performance of every T7 SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy. We look forward to hearing from you soon.
- Samsung Memory
Died within a week.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died within a week, re-formatted and it worked for one day before dying again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DanG:
I’m very sorry for the difficulties you’ve experienced with your T7 SSD. We completely understand your frustrations, and we are here to help.
Samsung stands behind the quality and performance of every T7 SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-6PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Thank you for choosing Samsung, we hope to hear from you soon.
- Samsung Memory
Unable to use this SSD on my iMac despite multiple
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to use this SSD on my iMac despite multiple attempts and Extensive research
No, I would not recommend this to a friendBrand response from Samsung
Posted .DoctorD:
Thank you for sharing with us that your iMac is not identifying your new T7 Portable SSD. We completely understand your frustrations, and we are here to help.
Please uninstall the software and download the current version (Portable SSD Software 1.0 for Mac, Version 1.7.4) at:
https://www.samsung.com/semiconductor/minisite/ssd/download/tools/
If you are still experiencing issues, this symptom may occur on some Mac OSXs due to the Apple policy that requires user approval when installing third-party software not directly distributed by Apple.
Please follow these troubleshooting guidelines.
You may see the “System Extension Blocked” message appears when installing the Samsung Portable SSD software, and the “No Samsung Portable SSD is connected” message appears when executing the Samsung Portable SSD software.
Open “Security & Privacy” in “System Preferences” menu and click “Allow” next to the message “System software from developer “Samsung Electronics” was blocked from loading”
If the symptom persists even after you follow these troubleshooting guidelines, please contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Contact Us
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
We look forward to hearing from you soon.
- Samsung Memory
- Pros mentioned:Overall performance, Portability, Speed
Works great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s light, it’s portable, it’s fast. I was looking for something to simply back up some pictures from my iPhone and my MacBook. This works great for that.
I would recommend this to a friend SIGH!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought to use as a backup, doesn't work yet. disappointed.
No, I would not recommend this to a friend