Customer Ratings & Reviews
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- Model:
- MU-PC4T0T/AM
- SKU:
- 10187535
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
to a friend
Alonsky's New Drive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hey, this is a great little external drive! It is my new traveling companion but I am worried it is so small I might misplace it
I would recommend this to a friendIt's A No For Me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband bought this for me on Saturday (I would have written this under his account but he couldn't remember his password) so I was so excited as I am learning to record videos for YouTube and social media. We watched a few videos about this SSD and even though I was holding off so I could buy at least 2TB, my husband went and purchased this one. I like the feature where I can record video directly to the drive using Pro Res for my iPhone 15 Pro. What I don't like is how much storage it takes and when I try to edit the videos on my Macbook Pro, the size of the videos is way too large for it so it lags. Cannot record directly to the drive if it is not in Pro Res. Any video would have to be recorded on your phone and then transferred onto the drive. Oh, I forgot to mention that Samsung does NOT give you any directions on how to use this drive. My past drives I would have to download a driver to transfer files but nothing comes up when I plug it into my phone. The little book they give is absolutely no help. It shows you what cords come with it and where to plug them in. That's all. Went to Samsung's site and again, no help. So finding out the hard way that this drive would not fit my needs. Very disappointing and now I have to deal with a grouchy husband because he feels like he wasted his money and he knows if he returns it, he won't get it all back. He should have listened to me and waited....
No, I would not recommend this to a friendExcellent Portable SSD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing little solid state drive for external storage.
I would recommend this to a friendSome issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works but keeps getting errors and dont know why Fast and works but keeps getting errors on disk
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kelvythepenguin:
I’m very sorry for the difficulties you’ve experienced with your T7 SSD. We completely understand your frustrations, and we are here to help.
Samsung stands behind the quality and performance of every T7 SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy. Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-6PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
We look forward to hearing from you soon.
- Samsung Memory
Mr.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great value And a good quality I love it.
I would recommend this to a friendGood buy for PS5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for the PS5. Install was easy, and transfer of files was quick. Would recommend
I would recommend this to a friendMuch needed space for my Xbox one XS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing that I ever bought I needed it si badly
I would recommend this to a friendGood memory, bad software
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this to back up photos from different laptops. I set up this device on a mac book pro, the software that Samsung asks you to install in order to connect to the drive is a bit clunky, it stopped working on my mac and I lost access to my backed-up photos, I just put it away and have not tried using it in one of my other macs, I wish it was just plug and play
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rdev:
I’m sorry for the difficulties with your T7 SSD . We understand your frustrations and would love the opportunity to investigate this for you so we can provide additional troubleshooting assistance.
So that we can better assist you, we ask that you please contact us and speak with a Samsung Customer Service representative.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us
We look forward to hearing from you soon.
- Samsung Memory
Buy Product If You Can Afford It
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product works as intended. I bought the product during black friday sale. Have the option to place a password when using the product.
I would recommend this to a friendMy best buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is so easy how it help me doing and safe stuff get it
I would recommend this to a friendQuestion
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does this work for Xbox Series S storage? Not a review just a question
I would recommend this to a friendI didn't try to bring anything back yet.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't tried bringing anything back from the backup, so I don't know if it works or not. I am using it to back things up.
I would recommend this to a friendBrand response from Samsung
Posted .Donald:
Thanks for choosing the Samsung T7 SSD. I hope that your SSD is meeting your expectations, however, we are always here to help should you have any questions or concerns about this product.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Thanks for choosing Samsung.
-Samsung Memory
do not use to play xbox one games
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.kept corrupting my games couldn't figure out why my games kept crahsing when playing them off this ssd finally figured out it was corrupting ny games. will be returning for a refund im so disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DaBuuchi:
Thank you for your review of this Samsung T7 SSD. Your feedback is appreciated and important in helping us provide crucial factors regarding customer satisfaction.
Should you ever decide to give Samsung SSD products another try and have concerns or questions, please know we are always here to help.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Memory
2tb ssd
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mine not working well. Works for week later not showen in pc.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KapilB:
I’m very sorry for the difficulties you’ve experienced with your T7 SSD. We completely understand your frustrations, and we are here to help.
Samsung stands behind the quality and performance of every T7 SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
We look forward to hearing from you.
- Samsung Memory
Not for video editiors
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3 hours of my day sat here waiting for files to open from the t7 plus ive had countless other crashes using this DO NOT BUY this for video editing, it is so bad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .elliot:
I am sorry for the difficulties you experienced with your T7.
Samsung stands behind the quality and performance of every T7 SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.samsung.com/us/support/contact/ Available 9AM-6PM EST (Mon-Fri)
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
We hope to hear from you soon.
~ Samsung Memory
passwords for a device that didn't have one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worked fine for like two weeks, I had unplugged my computer because some electrical work was being done in my house. this caused the ssd to lock it self (I had opted to not have the security functions) and it seems that its memory was wiped. on top of that you HAVE to take the ssd to Samsung to have it reset so you can use it again because your not allowed to do it your self. tldr; I apparently need a password for a device that didn't have one in the first place and now I'm livid because this is an expensive drive and the steps to fix the device are beyond stupid. don't buy it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .jason:
I am very sorry for the issues you have encountered with your T7 SSD, and understand your disappointment. Your user experience is very important to us and will be shared with our teams.
Should you wish to check the status of your repair or need any further assistance, please contact us:
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products.
- Samsung Memory
Write performance tanks after 60GB
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Write performance is fine (about 300MB/s) for the first, about, 60GB and then drops off a cliff to around 50MB/s or less. Sustained writes are actually slower than the magnetic hard drive I was trying to replace which can consistently his 150MB/s. This is a known flaw with the drive's design that's documented in many of the reviews online.
No, I would not recommend this to a friend