Customer Ratings & Reviews
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- Model:
- MU-PC4T0T/AM
- SKU:
- 12509807
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
to a friend
Storage
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works, but BUYERS BEWARE!!! You cannot use this as an extended storage to play games off of your PS5
I would recommend this to a friendExpensive and not blazing fast
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this SSD because it works with the iPad Pro. I will say the claims of it be blazing fast for 4K gopro footage is not so much. It works like a average SSD drive.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Badgirlrockstar:
Thank you for purchasing the Samsung T7 Portable SSD and for your review. I am sorry to hear that you are not completely happy with the performance speeds.
The maximum transfer speed that can be achieved by the T7 is 1,050MB/s on a PC that supports USB 3.2 Gen2, UASP mode, but the speed may vary depending on the user‘s PC environment and the types of data being transferred. Please look to the details below for possible causes (and solutions), if you think your T7 is under performing.
Scenario 1 (PC Environment)
Your PC's USB Type C Port must support USB 3.2 Gen 2 (10Gbps) in order to fully utilize the speed of the T7. USB 3.0 Gen.1, USB 3.1 Gen 1. USB 3.2 Gen.1 are restricted to 5Gbs speeds any may be the bottleneck to the performance of your T7.
Scenario 2 (Cable)
Using other cables besides the enclosed cable that comes with the T7 may cause performance degradation. Due to the varying internal resistance and maximum allowable current of other the cable types that does not come officially with the T7.
Scenario 3 (Dynamic Thermal Guard, DTG)
The T7 is designed to activate the DTG (Dynamic Thermal Guard) when the product reaches a its threshold temperature due to prolonged data transfers and usage. The smartly activated DTG function prevents the product from overheating and automatically slows down providing it a cool off period. The DTG technology enhances safety and reliability by preventing the product from reaching an excessively high temperature.
Should you need further assistance, please contact Samsung Customer Support directly so that we can better investigate your speed issue and assist you towards a resolution.
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
If you have not already so, we encourage you to register your new Samsung SSD at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Memory
No option for Automatic Backup of Computer
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Samsung external USB as a backup for a Windows 11 desktop computer. It does not have the option for automatic backups. If you want to back up your computer, you have to manually drag and drop copies of the files into this drive. I wish I never purchased it and now it's too late to return it.
No, I would not recommend this to a friendContinually crashed. Lost my game data
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died shortly after a year. Used it for ps4 game data for my PS5. If this was touched or moved in the slightest I would get an error message from my PlayStation saying that there was a problem with my external storage. Dealt with it for a little more than a year before my data no longer appearred. It’s like the hard drive cleared it itself, I’ve never reformatted it on my own. 
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mars:
I’m sorry to hear that your Samsung 7T SSD did not meet your expectations. This is not the quality we expect from our products.
Samsung stands behind the quality and performance of every T7 SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Contact Us
We look forward to hearing from you soon.
- Samsung Memory
Samsung - T7 1TB External
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To be realistic, it's not worth the money. If you're going to use it on a gaming console.
No, I would not recommend this to a friendJust ok, but good for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This drive performs a bit underwhelmingly. I was expecting better transfer speed and more consistence in it's IO.
I would recommend this to a friendJUNK Drives
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful - bought 2 of these -waste of money - PC's (several) do not recognize and once they finally do drives quit halfway through projects.
No, I would not recommend this to a friendBrand response from Samsung
Posted .StoreOpinion:
I’m very sorry for the difficulties you’ve experienced with your T7 SSD. We completely understand your frustrations, and we are here to help.
Samsung stands behind the quality and performance of every T7 SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
We hope to hear from you soon.
- Samsung Memory
Does not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new and doesn't work from the get go. Unable to play the cinematic of a video game: freezes every 2 seconds for a second. Basically unusable. Nothing else is installed than that one game. I moved the game to an old hard drive and it worked just fine there. I need a refund.
No, I would not recommend this to a friendSamsung T7
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not user friendly. To many steps to save data. Not sure if I would purchase a second one in the future.
No, I would not recommend this to a friendHorrible shipping materials and care.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazingly, Item was shipped loose in a bubble mailer instead of a padded box (as such item inside was crushed). Will not order another item from a company either this incompitent, stupid, cheap, or just simply doesn't care when it comes to the care and shipping of fragile, expensive items
No, I would not recommend this to a friendBrand response from Samsung
Posted .Trav:
Thank you for purchasing the Samsung T7 SSD for your memory storage needs.
We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your SSD once your issue has been resolved, please contact Samsung Customer Support at:
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Memory
Portable storage
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pocket size storage for everyday use. Could not function without it.
I would recommend this to a friend
Slim and Fast
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This little drive is amazing. Who would have thought you could hold 1TB in the palm of your hand. The drive dimensions are about the size of a credit card and thinner than a cell phone. Its very light weight but also feels durable to the point that it won't bend or break. It connects via USB 3.0 Type C with a cord that's not real long for plugging into the back of a desktop, but plenty long enough for a USB port on the front of a desktop or side of a laptop. The speed for transferring the large files is excellent and the drive stays cool to the touch. The encryption is also very easy and convenient, just don't forget your password. If you are looking for a slim, stylish and fast portable SSD, this powerful little drive will not disappoint and its so small I'd recommend getting one of the bright colors so you don't lose track of it.
I would recommend this to a friendBrand response from Samsung
Posted .GoGoGomez:
Thank you for purchasing the Samsung T7 Portable SSD. I’m glad to see you are loving the simplicity, portability and compatibility of the T7. Roughly the size of a credit card and only weighing 2 ounces, the T7 fits comfortably in the palm of your hand and is light enough to take your files on the go. Whether you're storing critical business documents, games, or movies, the Portable SSD gives you speed and durability in a palm-sized package.
Should you ever have questions or need assistance using this product, please contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
If you have not already done so, we invite you to register your new Samsung SSD at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions.
Thank you for choosing Samsung!
~ Samsung Memory
Samsung T7 2TB
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine. No problems installing the software. Would buy again.
I would recommend this to a friendSamsung SSD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had some issues with this portable SSD. For some reason, I had to re-format it twice already. I'm not sure why but it's been acting up on me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .iPhone12Procase:
I am very sorry for the issues you have encountered with your Samsung T7 SSD.
Samsung stands behind the quality and performance of every T7 SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from an authorized dealer, like Best Buy.
You can contact Samsung Memory Support directly via any of the following options.
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
- Samsung Memory
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
Not sure if it's worth it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it for not even a month and it has stopped working now I'm waiting on a phone call from the tech to get it fixed!
No, I would not recommend this to a friendBlazing Fast and Incredibly Reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the Samsung T7 portable SSD, and I must say, I am thoroughly impressed! As a video editor, I require a high-speed, dependable storage solution that can keep up with my demanding workflow, and the T7 has exceeded my expectations. First off, the data transfer speed is phenomenal. With USB 3.2 Gen 2, I am able to move large 4K video files in a fraction of the time it used to take with other external drives. This efficiency has significantly streamlined my editing process, making it smoother and faster. The build quality is also top-notch. The sleek, compact design is not only stylish but also very practical. It fits perfectly in my bag without adding any bulk, making it ideal for travel. Despite its light weight, it feels sturdy and durable, which gives me peace of mind when I'm on the go. Security is another aspect where the T7 shines. The built-in hardware encryption provides an extra layer of data protection, ensuring that my files are safe even if the drive were to fall into the wrong hands. Overall, the Samsung T7 has been a fantastic purchase. It offers superb performance, reliability, and security, all wrapped up in a stylish and portable package. I would highly recommend it to anyone looking for a high-performance external SSD. It's truly a game-changer for professionals and hobbyists alike.
I would recommend this to a friendI prefer to buy sandisk extreme portable ssd
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Somewhat not fast, sometimes it does not work, knowing that my computer is alienware x17 r2
I would recommend this to a friendDon’t carry this item again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard drive failed after about three weeks. And lost important data
No, I would not recommend this to a friendBrand response from Samsung
Posted .DavidD,
Thank you for purchasing the Samsung T7 SSD. We appreciate you sharing your experience with us.
Samsung stands behind the quality and performance of every T7 SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer.
Please contact Samsung Customer Support so we can better understand your issue and assist you with step-by-step troubleshooting or warranty service.
You can reach us at:
1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) -- https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
We look forward to hearing from you soon.
~ Samsung Pro
Can't digure it out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't gotten it work right so far. Downloaded app
No, I would not recommend this to a friendTerrible experience!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was terrible. Will never use them again ever again.
No, I would not recommend this to a friend