Customer Ratings & Reviews
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- Model:
- MU-PC4T0T/AM
- SKU:
- 6576883
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
Customers are saying
Customers admire the T7 4TB External SSD's small and portable design, praising its compact size and convenient portability. The ample storage capacity also receives high marks, with users highlighting its ability to hold large amounts of data. While some users noted that the drive can get warm during intensive use, the overall build quality is considered excellent.
This summary was generated by AI based on customer reviews.
It’s a portable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a sata it’s a portable so be careful, hat to replace
No, I would not recommend this to a friendNot impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the 1G version of this external drive a couple years ago. Put all my photos on, saved tons of space on my phone and laptop, so I love it. But this 2G thing…..I got to back up movies and other media. Figured there’s by no compatibility issues since it’s literally the same thing just more storage. But this is $190 of useless hardware. I plug it in, nothing. I looked up troubleshooting tips, nothing. Can’t even locate it anywhere in the deep system code cuz one tip was to rename it. Can’t rename something that isn’t there…. So I’m not impressed, very disappointed and refusing to pay outrageous Geek Squad fees to get help. So looks like I’ll be returning it. Very disappointed customer. Best Buy is usually great. Not this time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Toothbrush:
I’m very sorry for the difficulties you’ve experienced with your T7 Shield SSD. We completely understand your frustrations, and we are here to help.
So that we can better assist you with your particular usage scenario, we ask that you please contact us and speak with a Samsung Customer Service representative.
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-6PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Samsung stands behind the quality and performance of every T7 Shield SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
We look forward to hearing from you soon.
- Samsung Memory
Wish it to be smaller
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In 2021 it xan be smaller, but it's fine...........
I would recommend this to a friendSamsung T7
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Plenty of storage space for photos and various files.
I would recommend this to a friend- Cons mentioned:Heat dissipation
SSD review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At 1st it was amazing, only after a few minutes of usage it got really hot, and the performance dropped.
No, I would not recommend this to a friend Owner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the price. It works as needed. Set up was easy.
I would recommend this to a friendNo option for Automatic Backup of Computer
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Samsung external USB as a backup for a Windows 11 desktop computer. It does not have the option for automatic backups. If you want to back up your computer, you have to manually drag and drop copies of the files into this drive. I wish I never purchased it and now it's too late to return it.
No, I would not recommend this to a friendFair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was kind of a disappointment. I only bought it because I wanted my music videos to play smooth without glitch since I'm a DJ. It was an improvement getting it but it still glitched here and there especially since I took up more than 1TB of memory.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Steven:
I am very sorry to hear that you are experiencing glitches with your T7 drive. I understand your disappointment.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
You can contact Samsung Memory Support directly via any of the following options.
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
Samsung stands behind the quality and performance of every T7 SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
~ Samsung Memory
- Pros mentioned:Speed
SAMSUMG 2TB SSD EXTERNAL HARD DRIVE,
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an external drive. I have 1 TB in files in my laptop, Drive hardware's can only transfer a maximum of 175 MB at a time. It does not work for me as backup. To transfer up to 175 MB of files is does the job really well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CAYAGUA:
I’m sorry to hear that you’re not fully satisfied with the performance of your T7 SSD.
Samsung stands behind the quality and performance of every T7 SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
Thank you for choosing Samsung, we hope to hear from you.
- Samsung Memory
Does not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new and doesn't work from the get go. Unable to play the cinematic of a video game: freezes every 2 seconds for a second. Basically unusable. Nothing else is installed than that one game. I moved the game to an old hard drive and it worked just fine there. I need a refund.
No, I would not recommend this to a friendStorage
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works, but BUYERS BEWARE!!! You cannot use this as an extended storage to play games off of your PS5
I would recommend this to a friendGood, but touch ID is better
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this product not because there was anything wrong. I just like to the touch ID instead, so it was more convenient and faster.
No, I would not recommend this to a friendSpeed lacking
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little disappointed in the speed. Using with Unreal Engine for development and many times projects wait opening from this drive. This doesn't occur with other drives.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KorbenDallas:
Thank you for purchasing the Samsung T7 SSD and for your review. We value your feedback regarding the speed of your T7 SSD.
Your 1TB drive was engineered to deliver speeds of up to 1,050MB/s Seq. Read and 1,000MB/s Seq. Write but the speed may vary depending on the user‘s PC environment and the types of data being transferred.
As there are various factors that could affect speed, I would encourage you to call Samsung Customer Support if you need further assistance to troubleshoot your issue.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Memory
- Cons mentioned:Heat dissipation
Extremely Unstable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drive gets extremely hot under Light Load, And Thermals and Disconnects.... I'm AN audio Engineer and I can't afford to have this drive Fail....
No, I would not recommend this to a friendBrand response from Samsung
Posted .Studiorat:
Thank you for purchasing the Samsung T7 Portable SSD. I am sorry to hear that you are experiencing heat issues with your SSD.
Please know that the T7 features advanced thermal solution that uses ePCM technology and Dynamic Thermal Guard to withstand and control heat, so the Portable SSD stays at an optimal temperature even at fast speeds. This protects your data while maintaining responsiveness to help ensure your drive is always safe from overheating.
However, please do reach out to us so that we can better diagnose your concern.
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
Samsung stands behind the quality and performance of every T7 SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from an authorized dealer, like Best Buy.
We look forward to hearing from you soon.
~ Samsung Memory
Expensive and not blazing fast
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this SSD because it works with the iPad Pro. I will say the claims of it be blazing fast for 4K gopro footage is not so much. It works like a average SSD drive.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Badgirlrockstar:
Thank you for purchasing the Samsung T7 Portable SSD and for your review. I am sorry to hear that you are not completely happy with the performance speeds.
The maximum transfer speed that can be achieved by the T7 is 1,050MB/s on a PC that supports USB 3.2 Gen2, UASP mode, but the speed may vary depending on the user‘s PC environment and the types of data being transferred. Please look to the details below for possible causes (and solutions), if you think your T7 is under performing.
Scenario 1 (PC Environment)
Your PC's USB Type C Port must support USB 3.2 Gen 2 (10Gbps) in order to fully utilize the speed of the T7. USB 3.0 Gen.1, USB 3.1 Gen 1. USB 3.2 Gen.1 are restricted to 5Gbs speeds any may be the bottleneck to the performance of your T7.
Scenario 2 (Cable)
Using other cables besides the enclosed cable that comes with the T7 may cause performance degradation. Due to the varying internal resistance and maximum allowable current of other the cable types that does not come officially with the T7.
Scenario 3 (Dynamic Thermal Guard, DTG)
The T7 is designed to activate the DTG (Dynamic Thermal Guard) when the product reaches a its threshold temperature due to prolonged data transfers and usage. The smartly activated DTG function prevents the product from overheating and automatically slows down providing it a cool off period. The DTG technology enhances safety and reliability by preventing the product from reaching an excessively high temperature.
Should you need further assistance, please contact Samsung Customer Support directly so that we can better investigate your speed issue and assist you towards a resolution.
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
If you have not already so, we encourage you to register your new Samsung SSD at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Memory
JUNK Drives
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful - bought 2 of these -waste of money - PC's (several) do not recognize and once they finally do drives quit halfway through projects.
No, I would not recommend this to a friendBrand response from Samsung
Posted .StoreOpinion:
I’m very sorry for the difficulties you’ve experienced with your T7 SSD. We completely understand your frustrations, and we are here to help.
Samsung stands behind the quality and performance of every T7 SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
We hope to hear from you soon.
- Samsung Memory
- Cons mentioned:Compatibility
Continually crashed. Lost my game data
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died shortly after a year. Used it for ps4 game data for my PS5. If this was touched or moved in the slightest I would get an error message from my PlayStation saying that there was a problem with my external storage. Dealt with it for a little more than a year before my data no longer appearred. It’s like the hard drive cleared it itself, I’ve never reformatted it on my own. 
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mars:
I’m sorry to hear that your Samsung 7T SSD did not meet your expectations. This is not the quality we expect from our products.
Samsung stands behind the quality and performance of every T7 SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Contact Us
We look forward to hearing from you soon.
- Samsung Memory
Just ok, but good for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This drive performs a bit underwhelmingly. I was expecting better transfer speed and more consistence in it's IO.
I would recommend this to a friendSamsung - T7 1TB External
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To be realistic, it's not worth the money. If you're going to use it on a gaming console.
No, I would not recommend this to a friendSamsung T7
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not user friendly. To many steps to save data. Not sure if I would purchase a second one in the future.
No, I would not recommend this to a friend