Customer Ratings & Reviews
- Model:
- MU-PE2T0K/AM
- SKU:
- 10517872
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
WASTE OF TIME
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to buy one of these but the Best Buy store is a joke. After scanning a QR code with an app I waited 45 minutes at the "order pickup" counter and then no one could find the drive for me. I have NO NEED of a so called store that is basically an app that I have to drive to... Go out of business already.
No, I would not recommend this to a frienddo not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this product. I bought it and after spending a couple of hours transferring data it stopped working. I took it back to the store and exchanged it for another one. 3 months later, it stopped working again and I lost all my data. This is the worst thing ever which is to trust one brand with your precious data but then they horribly fail.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AliB:
I’m sorry to hear that your Samsung T7 Shield SSD did not meet your expectations. This is not the quality we expect from our products.
Please give us the chance to gather additional information from you so we can troubleshoot this issue. Samsung stands behind the quality and performance of every T7 Shield SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Warranty Info
c) Contact Us
We look forward to hearing from you soon.
- Samsung Memory
Review about reviews, and stuff!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They kept emailing me for a review so now they get a bad one, if I can't spam bad reviews then you can't spam emails for them. As for the product, it's a typical new product, it works, for now. How long, well this is not the 60s and 70s anymore, I'm sure I got a year or two at best before I need a new one.
I would recommend this to a friendBest Buy is NOT THE PLACE to buy this from
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this, Best Buy never delivered it, and they told me they wouldnt replace it and to file a police report.
No, I would not recommend this to a friendBrand response from Samsung
Posted .user589997:
We appreciate you sharing your experience. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your SSD once your issue has been resolved, please contact Samsung Customer Support at:
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
- Samsung Memory
Worked well for a short time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only had it for 1 year before it stopped working. Loses connection to my laptop multiple times, sometimes won't connect at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jenn291684:
I’m very sorry for the difficulties you’ve experienced with your T7 Shield SSD. We completely understand your frustrations, and we are here to help.
Samsung stands behind the quality and performance of every T7 Shield SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
We look forward to hearing from you soon.
- Samsung Memory
App doesnt work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I downloaded the app that is recommended for this hard drive to work and it would not recognize the item was attached. The reviews on the app are a lot of negatives stating the same thing. Ended up returning since i cant use it like i wanted with my phone on the go
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ashlie:
I am very sorry to see that you encountered issues with the Samsung T7 Shield SSD and have returned it. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung SSD products another try and have concerns or questions, please know we are always here to help.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Again, thank you for taking the time to share your experience. We hope to regain you as a customer soon.
- Samsung Memory