Customer Ratings & Reviews
- Model:
- MU-PE2T0K/AM
- SKU:
- 6505714
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the T7 Shield's overall performance, speed, portability, size, storage capacity, and sleek design. Many appreciate its compact, durable, and fast nature, as well as its fast read and write speeds. Some customers have noted concerns about the connectivity of the USB cable and the higher price point.
This summary was generated by AI based on customer reviews.
Samsung T7 Shield external drive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st purchase of an external drive. Good price, quick shipping, excellent quality and seems to work flawlessly. If I were to have any complaint it is the lack of any type of instructions with the unit, the Samsung tutorials lack dept on use. For me a friend gave me tips and steam (gaming platform) automatically ask about where to download the items I needed the drive for. If instructions were included everything would be 5 star.
I would recommend this to a friendGood but complicated
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its hard to connect and you need to download an app
I would recommend this to a friend- Pros mentioned:Overall performance
Great SSD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This SSD is fast and I don't worry if I accidentally bump it, as has happened with hard drive.
I would recommend this to a friend - Pros mentioned:Overall performance
Reliable!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as designed and definitely a good price! I especially like the rugged exterior.
I would recommend this to a friend Cable Easily Detaches From Drive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the color and rubberized design however it has a poor design around where the USB C cable attaches and doesn't make a firm connection. As a result I've had it detach even when being cautious when moving it knowing how poor the connection is.
No, I would not recommend this to a friendBrand response from Samsung
Posted .OfficialBest:
We appreciate you sharing your experience with the cables included with your T7 Shield.
Samsung stands behind the quality and performance of every T7 Shield SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
We look forward to hearing from you soon.
- Samsung Memory
- Pros mentioned:Portability
Had Drive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great doesn’t take up much room love how small it is………………………………..
I would recommend this to a friend - Pros mentioned:Overall performance
Great drive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This drive does everything I need to do. I would definitely buy again.
I would recommend this to a friend - Pros mentioned:Speed
Fast and durable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast drive, use for backups and only takes minutes every time
I would recommend this to a friend - Pros mentioned:Portability, Size
The perfect portable drive
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the nicest all around drive I have owned. The drive is super fast with SSD internal drive. The looks are also very attractive and the drive is rugged. Samsung thoughtfully packed this with different cables making it useful for more than just laptops. There is software to install for Mac and PC, but also works flawlessly for my iPad Pro with the USB-C cable. With it being solid state, it is completely noiseless and doesn’t become hot with ongoing use, even with intensive reads and writes. Most of my other drives are considerably larger and not nearly as portable. With multiple laptops, this is the one that I carry with me for every occasion. While this might not seem so important, I’m writing this as I stand in line at an airport with a very heavy backpack. The weight and size of the drive matters, especially when traveling. As SSD drives become less expansive, these will become the standard for portable storage. Samsung always provides top of the line products and this is no exception.
I would recommend this to a friend - Pros mentioned:Overall performance
External Drive
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item. It does what I bought it for. I have not had it long enough to see how well it will perform.
I would recommend this to a friend Sticky slimy "shield"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've bought a couple Samsung external drives in the T-series and been very happy. Needed another one and this one was available (in spite of Best Buy's generally terrible availability issues), so I grabbed it. Stay away if you don't like that slimy rubbery feeling of dense rubber/silicon (?). It feels oily and smells like petroleum. And I'm sure in about 2 years it's going to have that sticky rubbery texture with clotted dust going on. Yuck. Missed my return window or I would have taken it back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .jhjh:
We appreciate you sharing your details regarding the Shield of the T7 Shield SSD. Your feedback is important to us and will be shared with our product teams.
Should you ever have questions or need assistance using this product, please contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Memory
Its ok.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can only plug this to your computer or laptop, not directly onto your phone like the regular t5
I would recommend this to a friendBrand response from Samsung
Posted .SergioO:
Thanks for sharing your experience. I'm sorry that your experience fell short of expectations.
The T7 Shield may not be compatible with all devices but is compatible with Android devices using USB-C.
Should you have questions or need assistance using this product, please feel free to contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Memory
Failing after barely any use compared to others
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drive is failing after just 18 months of infrequent use, the drive sitting on the desk and hardly handled, and only 780GB written to it. Really disappointed. The drive cannot complete a Samsung Magician diagnostic scan which fails to complete
No, I would not recommend this to a friendBrand response from Samsung
Posted .MarkNYNY:
I’m very sorry for the difficulties you’ve experienced with your T7 Shield SSD. We completely understand your frustrations, and we are here to help.
Samsung stands behind the quality and performance of every T7 Shield SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
We look forward to hearing from you soon.
- Samsung Memory
Speedy SSD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very satisfied with my purchase of the Samsung SSD rugged portable drive. Very snappy and transfer speeds are super fast. Way faster than my hard drive.
I would recommend this to a friendHardly Needed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complicated - it was easier to use a 1T Flashdrive
No, I would not recommend this to a friendBrand response from Samsung
Posted .DeanP:
I’m sorry for the difficulties with your T7 Shield. We understand your frustrations and are here to help.
We would love the opportunity to investigate this for you so we can provide additional troubleshooting assistance.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution .
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
We hope to hear from you soon.
- Samsung Memory
Software not compatible for Mac OS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software does not install on Mac OS. The product is sturdy and good.
I would recommend this to a friendBrand response from Samsung
Posted .Kartik:
Thank you for purchasing the Samsung T7 Shield SSD and for your feedback regarding your drive and Mac OS.
This symptom may occur on some Mac OSXs due to the Apple policy that requires user approval when installing third-party software not directly distributed by Apple.
Please follow these troubleshooting guidelines.
You may see the “System Extension Blocked” message appears when installing the Samsung Portable SSD software, and the “No Samsung Portable SSD is connected” message appears when executing the Samsung Portable SSD software.
Open “Security & Privacy” in “System Preferences” menu and click “Allow” next to the message “System software from developer “Samsung Electronics” was blocked from loading”
If the symptom persists even after you follow these troubleshooting guidelines, please contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Memory
wrong item.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had saved to buy. this was not it. payed to much. at least I will get refunded. I hope.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ahhg:
Thank you for sharing your review of Samsung’s T7 Shield SSD. We’re sorry your experience didn’t match your expectations. Should you ever decide to give Samsung SSD products another try and have concerns or questions, please know we are always here to help.
1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
We hope you will consider Samsung again in the future.
- Samsung Memory
Excellent Rugged Portable Hard Drive Store
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung has designed a good, rugged portable hard drive. It performs as designed.
I would recommend this to a friendSamsung - T7 External USB 3.2 Gen 2 Rugged SSD
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought Samsung - T7 Shield 1TB External USB 3.2 Gen 2 Rugged SSD on Sale.
I would recommend this to a friendInstructiins not clear..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very technical. I think its downloaded on laptop. Instuctiion videos helped. The instructions were not best in leaflet.
I would recommend this to a friend