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Customer reviews

Rating 4.9 out of 5 stars with 224 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

99%
would recommend
to a friend

Customers are saying

Customers love the T9 Portable SSD for its speed and overall performance, with users reporting that it makes everything run smoother. The drive's portability and ample storage capacity are also appreciated, along with its compact size. While connectivity is a plus, some users have noted minor compatibility issues on certain systems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 224 reviews
  • Rated 4 out of 5 stars

    Stores files

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    dont like buying stuff thats expensive but it works well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hank not a Yank

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect backup for those who do not wish to spend on cloud storage which is greater cost within a year than this device.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Random disconnects

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems to disconnect and reconnect randomly. Fast when connected.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Androiduser:

      I'm sorry that your experience fell short of expectations. We completely understand your frustrations, and we are here to help.

      Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.

      1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
      2) Email: samsungmemorysupport@sea.samsung.com
      3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

      We look forward to hearing from you soon.

      - Samsung Memory Samsung

  • Rated 5 out of 5 stars

    Top tier

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been working perfectly in my model s plaid

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    50/50

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give four stars because I think one of the two drives I bought is a fluke. One of two works excellent, very fast transfer rate. The other one takes forever to mount even after reformatting. It still transfers data very quickly but continues to lag when mounting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lightning fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mostly use it for school and business. Is lightning fast and smooth operation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Back up hard drive and Lightroom Catalog

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for backing up my photographs from my hard drive and Lightroom Catalog

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a 2tb external ssd hard drive. I found it very useful for storing my games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and easy to use.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unbelievably fast, easy to use and great capacity. It goes everywhere with me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good holds the contents i need it to hold wirh a lot of space left over

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast transfer speed, really speeds up my workflow. Great job!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Extra Memory

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This adds to my computer memory, which I had filled up after 10 years. but when I had the Geek Squad install it they moved everything on my computer ane erased the files needed for my printer. Happy with the device, not the service.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      CaptAl:

      We appreciate you sharing your experience. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.

      Should you ever have questions or concerns regarding your SSD, please know we are always here to help.

      1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
      2) Email: samsungmemorysupport@sea.samsung.com
      3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

      The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      Thank you for choosing Samsung.

      - Samsung Memory Samsung

  • Rated 5 out of 5 stars

    Works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been working great so far, plug and play with iPhone 15 pro max

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best of the best!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New and uodated samsung ssd. Great quality hard drive!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protable ssd

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should. Reads and writes as it states.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Drive

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't do nearly as good as the 2000 mbps did less that half on a MAC mini

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent drive, but without using the factory cable, transfer speeds are subpar and far below the 2000mbps advertised

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      ChristopherA:

      Thank you for sharing the speed issues you are experiencing with your Samsung T9 SSD. Using other cables besides the enclosed cable that comes with the T9 may cause performance degradation due to the varying internal resistance and maximum allowable current of other cable types that does not come officially with the T9

      Should you need further assistance, please contact Samsung Customer Support directly.

      1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
      2) Email: samsungmemorysupport@sea.samsung.com
      3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

      Thank you for choosing Samsung.

      - Samsung Memory Samsung

  • Rated 1 out of 5 stars

    Low performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance is slow not as per the specs. Its not responding after 2 years, I hardly used 5 hours in 2 years.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dora:

      Thank you for sharing your experience with the performance speeds.

      To reach maximum sequential read/write speeds of up to 2,000 MB/s, respectively, the host device and connection cables must support USB 3.2 Gen 2x2 and the UASP mode must be enabled.

      As there are various factors that could affect speed, I would encourage you to call Samsung Customer Support if you need further assistance to troubleshoot your issue.

      1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
      2) Email: samsungmemorysupport@sea.samsung.com
      3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

      We look forward to hearing from you soon.

      - Samsung Memory Samsung

  • Rated 5 out of 5 stars

    Great 2TB SSD

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Price drop is great. Super fast very reliable. Bought two. Very small size (that's a good thing)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and Reliable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazingly!! Very sleek looking. Fast SSD speed and password protection. Extremely portable.

    I would recommend this to a friend