Customer Ratings & Reviews
- Model:
- MU-PG4T0B/AM
- SKU:
- 11011990
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
Chuck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The external drive worked well just not thunderbolt 3 speeds.
I would recommend this to a friendDid not allow over 1t of storage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is supposed to be 4t. Out would not let us put on 1.5 t. I was happy it was SS but had to go buy a bigger mechanical unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .PattyS:
Thank you for purchasing the Samsung T9 SSD. Samsung drives adhere to the IDEMA standard of advanced formatting, which will result in the drive appearing as less than the listed size. However, the amount of missing space on your drive is more than expected.
Please contact Samsung Customer Support to further investigate your capacity issue.
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
I’m sorry to hear that your experience did not match your expectations. We look forward to hearing from you soon.
- Samsung Memory
2,000mbps NOT!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plugged in to a new Mac Mini M4 Pro Thunderbolt 5 and gets only 950mbps. The only reason I’m not returning it is that I need the 4TB. Don’t believe the hype about speed. If that’s what attracts you to this SSD, RUN!!
No, I would not recommend this to a friendThe worse experience ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t been delivered. No refund or replacement provided
No, I would not recommend this to a friendBrand response from Samsung
Posted .user403947:
We appreciate you sharing your experience. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your SSD once your issue has been resolved, please contact Samsung Customer Support at:
1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
- Samsung Memory
Samsung T9 4Tb external drive
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the T9 4TB and within a few months the drive was not usable. This drive was being used a my photo library with the new iMac 24 M3. I had the Geek Squad try to recover the photo files. After several tries they were successful but the photos were not in the albums like they were on the iMac.I would have to organize 1TB of photos. I would not recommend this drive.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Richard:
I’m very sorry for the difficulties you’ve experienced with your T9 SSD. We completely understand your frustrations, and we are here to help.
Samsung stands behind the quality and performance of every T9 SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
We look forward to hearing from you.
- Samsung Memory
Over priced
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price was to high and build quality was ok i will probably return it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bhargav:
Thanks for choosing the Samsung T9 SSD. If there is anything, we can do to help improve your experience, please contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Memory
- Pros mentioned:Speed, Storage capacity
I would recommend this
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is fast and holds a lot of pictures and videos.
I would recommend this to a friend Disappointed experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drive was counterfeit. Returned. Discovered after firmware upgrade.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AlanK:
Thank you for purchasing the Samsung T9 SSD. Thank you for letting us know you suspect that your drive may be fake.
You can verify whether the Samsung SSD product you have purchased is genuine by using the Magician software included on the CD. If the product is genuine, "Genuine" will be displayed next to the serial number on the Magician main screen. If it is not genuine, "Not Genuine" will be displayed.
Should you ever decide to give Samsung SSD products another try and have concerns or questions, please know we are always here to help.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
We hope you will consider Samsung again in the future.
- Samsung Memory
- Pros mentioned:Portability
Great external drive with 4TB storage.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A fantastic External SSD. Plenty fast enough for running LightRoom Classic catalog and images on My Mac Studio M4 MAX. Much faster than external HDDs. Quiet, need son additional power brick and super portable.
I would recommend this to a friend - Pros mentioned:Overall performance, Portability
BEST SSD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had storage problems with my pc as too much videos and pictures were on my harddrive but this cleaned it up adn is super easy to move around and dump all my extra footage onto it adn still keep my pc running as fast as possible
I would recommend this to a friend - Pros mentioned:Overall performance, Speed
The Perfect SSD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A great ssd. I am a long term Samsung fan, and this is my first time using the T9 4TB. Works great - fast, and resilient. No problem flying with it, and it works great for editing.
I would recommend this to a friend - Pros mentioned:Speed
Great size for the space
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek body style for having so much storage! Fast transfers and easy to use.
I would recommend this to a friend - Pros mentioned:Speed
Great little HD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The USB C Thunderport transferred my data in minutes!
I would recommend this to a friend Handy little SSD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Superb external USB SSD. It comes per-formatted with exFat, so depending on your use you may want to reformat all or part of the drive. Purchased during a sale so an even better value.
I would recommend this to a friendBest product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente product. Really good quality. For a good price
I would recommend this to a friendFast storage only flaw is no 8tb version
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 4tb ssd to get for last gen games on a current gen system.
I would recommend this to a friend