Customer Ratings & Reviews
- Model:
- SDIX60N-064G-AN6NN
- SKU:
- 6423197
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the iXpand Flash Drive Go for its ease of use and ample storage capacity. Many find the device performs well and appreciate its dual USB connectivity. While the majority are satisfied, some users have noted minor concerns regarding the software and transferring very large files.
This summary was generated by AI based on customer reviews.
Did not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with my phone. Would not download pictures and videos
No, I would not recommend this to a friendBrand response from SanDisk Team
Posted .We sincerely apologize for the inconvenience caused to you. Please ensure your phone's OS is fully updated and the drive is firmly connected. Also, please try connecting the drive to a different device, port or another computer to isolate any connection related issue. If the issue continues, please get in touch with our support team for further assistance by opening a ticket at (https://support-en.sandisk.com/app/askweb)
Flash
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The flash drive do not function with all the photos.
No, I would not recommend this to a friendContent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ,. No problems solid, I recommend this product.
I would recommend this to a friendBeware!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is a little sketchy to use for photos as it did download the photos from my iPhone with ease though the 600 some photos and videos that I had saved to the San disk while scrolling to view them the device while plugged into the phone gave a promt on the phone screen to plug it in that was concerning as it was already in. It seems like it crashed and when I unplugged it from the phone and reinserted it back, all the data on it was gone. I’ve never had issues with a San disk memory product before and this why I payed a higher price for it as compared to some options available on Amazon or other websites. My recommendation would be to use this as a tool to unload some photos from your phone, do not follow the promt to delete them from your phone once prompted by the San disk device. Upload them to a different location and then manually go back and remove them from your phone. It will give you a bit of security in this way to prevent the loss of valuable memories.
No, I would not recommend this to a friendBrand response from SanDisk Team
Posted .Hello, we apologize for the inconvenience this has caused you. This matter can be best addressed through our technical support team. Please visit our support site where you can find our customer technical support phone numbers, open a ticket, chat live or check the status of an open ticket https://www.sandisk.com/about/contact/customer-care.
SanDisk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was no longer supported. Couldn't download app. Returned.
No, I would not recommend this to a friendBrand response from SanDisk Team
Posted .We're sorry to hear about your experience. This drive is compatible with computers and iPhones with lightning port and can be used with the SanDisk Memory Zone app. Kindy ensure the device is fully updated for better performance. If you decide to try again, our team will be happy to help you get set up. You may reach us at: https://support-en.sandisk.com/app/askweb - we're here to assist you with setting up the drive for your device.
- Pros mentioned:Storage
Photo Stick Sandisk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great pocket tool and the best way to back up photos off of iPhone or iPad for both access backup and storage.
I would recommend this to a friend iPhone 12 Mini and iPad wouldn't recognize
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great concept but my iPhone wouldn't recognize the lightning end. Had to put the USB end into a lightning adapter for my phone to recognize so returned to get a cheaper regular USB drive.
No, I would not recommend this to a friendBrand response from SanDisk Team
Posted .Hi, we apologize for the inconvenience this has caused you. This matter can be best addressed through our technical support team. Please visit our support site where you can find our customer technical support phone numbers, open a ticket, chat live or check the status of an open ticket https://www.sandisk.com/about/contact/customer-care.
Backup stopped before complete
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok, but when trying to back up photos off my iPhone, the backup kept stopping after a short period. I was never able to get all of my photos copied.
No, I would not recommend this to a friendBrand response from SanDisk Team
Posted .Hello, we apologize for the inconvenience this has caused you. This matter can be best addressed through our technical support team. Please visit our support site where you can find our customer technical support phone numbers, open a ticket, chat live or check the status of an open ticket https://www.sandisk.com/about/contact/customer-care.
Confused
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am having trouble with it but that is because I don’t know what I’m doing
I would recommend this to a friendBrand response from SanDisk Team
Posted .Hello, we would be happy to help but it would be best to contact us directly so that we can investigate further and provide you with an appropriate resolution. You can use the Ask form at https://support-en.wd.com/app/askweb and there is also a phone number you can call available at https://www.westerndigital.com/support/international-phone-numbers.
Won’t buy again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m hoping it copied my pictures. I was going to put them on my laptop but they won’t transfer. I’m very upset I no longer have those pictures on my phone. I wanted them saved so I could look at them again and they are trapped on this device. Very disappointed
No, I would not recommend this to a friendBack up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to save photos on it The app is kinda hard to understand
No, I would not recommend this to a friendBrand response from SanDisk Team
Posted .We thank you for taking out time to post this review. We request you to review the user manual of the iXpand Drive application to understand in better way, please refer to the provided link:
-- https://support-en.wd.com/app/answers/detailweb/a_id/48740. If you require any further assistance regarding SanDisk® product, please reach out to our support available at https://www.westerndigital.com/en-in/support/international-phone-numbers.
Small device large pain in the back side
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this device to extract the data from my ipad gen air 2. I was unsuccessful in being able to obtain any of the dats. I confirmed the compatibility prior to purchase, but that clearly isn't sufficient. I wouldn't recommend this device unless you are proof positive you can make it work properly. If so, please reach out as I still would like to be able to utilize this resource considering the cost.
No, I would not recommend this to a friendBrand response from SanDisk Team
Posted .Hi, we would be happy to help but it would be best to contact us directly so that we can investigate further and provide you with an appropriate resolution. You can use the Ask form at https://kb-eu.sandisk.com/app/ask/ and there is also a phone number you can call available at https://www.sandisk.com/about/contact/customer-care.
- Pros mentioned:Storage
Great for phone storage
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the I Phones ever bearing amounts of photos
I would recommend this to a friend - Pros mentioned:Storage
Sandisk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too many picture on phone and was told this would correct that.
I would recommend this to a friendBrand response from SanDisk Team
Posted .Hello, we thank you for taking your time out and reviewing this iXpand Flash Drive. We appreciate your candid feedback. For any other suggestions/ queries with any SanDisk® products, please feel free to contact SanDisk support directly at https://www.sandisk.com/about/contact/customer-care and we would be glad to assist you.
Make sure you know how to back up
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to store my i phone pictures. I don’t think it worked.
I would recommend this to a friendBrand response from SanDisk Team
Posted .Thank you for taking out time to post this review. We would be happy to help but it would be best to contact us directly so that we can investigate further and provide you with an appropriate resolution. You can reach out to our support available at https://www.westerndigital.com/support/international-phone-numbers.
- Cons mentioned:Software
DO NOT BUY.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely useless. Not only will these be going out of use in the next year, but Sandisk's software for this drive is absolutely unnavigable.
No, I would not recommend this to a friend Product hard to use by average user skilled person
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot figure out how to use it in the YouTube is about. It are terrible so I’ve I and I can’t figure out how to get some pictures off my computer and clean up my computer. All it does is just keeps loading.
No, I would not recommend this to a friendBrand response from SanDisk Team
Posted .We're sorry to hear about the trouble you're experiencing. Please ensure to use the Memory Zone app, if you are using it with iPhone/Android. On your computer, you may use File Explorer(Windows) or Finder app(macOS) to access the drive. If you need further assistance on this, feel free to reach us at: https://support-en.sandisk.com/app/askweb
Photo stix
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item and before I even got home it broke!! I had a bit of scare trying to get the tip out of my phone. I would definitely not give this a good rating.—0
No, I would not recommend this to a friendBrand response from SanDisk Team
Posted .We are sorry to hear about your experience. This is certainly not the standard of quality we strive for. Please contact our support team at: https://support-en.sandisk.com/app/askweb for assistance with a replacement or troubleshooting. We're here to resolve this for you.
Slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It serves its purpose. It’s just very slow uploading the items.
I would recommend this to a friendBrand response from SanDisk Team
Posted .Hi, we would be happy to help, but it would be best to contact us directly so that we can investigate further and provide you with an appropriate resolution. You can use the Ask form at https://kb-eu.sandisk.com/app/ask/ and there is also a phone number you can call available at https://www.sandisk.com/about/contact/customer-care.
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. It kept crashing and will not back up photos. Purchased an adapter on Amazon for an actual regular usb and am able to save pics with that. So do not waste money on this at Best Buy.
No, I would not recommend this to a friendBrand response from SanDisk Team
Posted .We are so sorry to hear about your experience with the flash drive. The drive should function reliably for backups. Please contact our support team at: https://support-en.sandisk.com/app/askweb for troubleshooting or warranty related assistance. Thank you for your feedback, it helps us improve.