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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2404 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers appreciate the Ultra Dual Drive Go 128GB USB Type-A/USB Type-C Flash Drive for its USB Type-C connectivity, ample storage, and ease of use. Users find the drive's speed and compact size suitable for their needs, and they value its overall performance and compatibility. However, some customers have expressed concerns about heat and suggest a metal casing for better heat dissipation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 117 Showing 2,321-2,340 of 2,404 reviews
  • Rated 5 out of 5 stars

    Transfer data easily

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to save and transfer data for your iPad or MacBook.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issue. Appropriately formatted for physical data size.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    not bad but slow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    slow transfer speeds. took forever to transfer photos over to the flash drive

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item got lost by fedex. No help from customer service

    No, I would not recommend this to a friend
    • Brand response from SanDisk Team
      Posted .

      We're sorry to hear that the product was lost in transit. As shipping and delivery are managed by retailer, we recommend contacting the retailer's customer service directly for further assistance. If you need additional support, please reach out to us at: https://support-en.sandisk.com/app/askweb. SanDiskConnections

  • Rated 5 out of 5 stars

    as advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. using to backup galaxy ultra22.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Frustrated

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't get it to work. Brought it back to Best Buy. Initially they thought it was faulty, but eventually got it to work. Not confident it will continue to work.

    No, I would not recommend this to a friend
    • Brand response from SanDisk Team
      Posted .

      Hi, we thank you for taking your time out and posting a review for this USB Drive. For any other suggestions/ queries with any SanDisk® products, please feel free to contact SanDisk support directly and we would be glad to assist you. SanDiskConnections

  • Rated 2 out of 5 stars

    Nice When It Works!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This did not work how I wanted it too. My PS5 wouldn’t recognize it for some reason. Worked with my laptop, but ended up returning it since it didn’t meet my needs.

    No, I would not recommend this to a friend
    • Brand response from SanDisk Team
      Posted .

      Hi, we thank you for taking your time out and reviewing this USB Drive. We appreciate your candid feedback. For any other suggestions/ queries with any SanDisk® products, please feel free to contact SanDisk support directly and we would be glad to assist you. SanDiskConnections

  • Rated 1 out of 5 stars

    Why can't it be simple

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sucks . There's an app for everything. Can't just plug it in and transfer

    No, I would not recommend this to a friend
    • Brand response from SanDisk Team
      Posted .

      We understand your frustration. This drive is designed as a simple plug-and-play drive that doesn't require any app to transfer files. If you are having issues using this drive with a specific Operating system or device, kindly open a support ticket using this link: https://support-en.sandisk.com/app/askweb so we can assist you in resolving the issue. SanDiskConnections

  • Rated 1 out of 5 stars

    Old cost but quality no

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this not what I requested and can't use it. I want to return the items (I brought two of them)

    No, I would not recommend this to a friend
    • Brand response from SanDisk Team
      Posted .

      Sorry to hear that the items were not what you expected. For returns, please reach out to the retailer. If you are experiencing specific issues with the drive, please reach out to our technical support team(https://support-en.sandisk.com/app/askweb). SanDiskConnections

  • Rated 1 out of 5 stars

    Sandisk use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This will not do what I asked a Best Buy employee to give me advice on. I need to be able to copy the photos from my phone. I couldn't get this accomplished. Only documents. I plan to return the product to the store.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Frail

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks vey cheap and plasticity. Have purchased many other sandisk products and this one was truly disappointing

    No, I would not recommend this to a friend
    • Brand response from SanDisk Team
      Posted .

      Please allow us to inform you that all of our products are manufactured on strong hardware platform to sustain daily usage. However, if you face any issue while using this Dual Drive, please feel free to contact SanDisk support directly at https://www.sandisk.com/about/contact/customer-care and we would be glad to assist you. SanDiskConnections

  • Rated 2 out of 5 stars

    Ok in the beginning

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good while it lasted, but it stopped working one day after 3 months

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    None

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Problem to install?? Will not work on iPhone 16 pro.

    No, I would not recommend this to a friend
    • Brand response from SanDisk Team
      Posted .

      We are so sorry to hear about your experience. Kindly be informed that the drive is compatible and works with iPhone 16. Please ensure the drive is firmly connected and make sure to access it through the Files app. If you need further assistance, then please reach us at: https://support-en.sandisk.com/app/askweb . We will be more than happy to assist you. SanDiskConnections

  • Rated 1 out of 5 stars

    MR. photographybyco @ yahoo . com

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I AM EXTREMELY UNHAPPY WITH THIS. I HAVE TRIED THEM OUT 3 DIFFERENT TIMES WITHIN YEARS & THEY NEVER WORK FOR ME FOR MY SAMSUNG GALAXY NOR MY MOTOROLA G POWER & THEY ARE A MASSIVE HASSLE TO DEAL WITH THE SOFTWARE. I RECOMMEND JUST PUTTING YOUR MICRO SD CARD INTO AN ADAPTER & THEN PUTTING THAT INTO YOUR LAPTOP & OR TABLET TO TRANSFER FILES

    No, I would not recommend this to a friend
    • Brand response from SanDisk Team
      Posted .

      Hi, we apologize for the inconvenience this has caused you. This matter can be best addressed through our technical support team. Please visit our support site where you can find our customer technical support phone numbers, open a ticket, chat live or check the status of an open ticket https://www.sandisk.com/about/contact/customer-care. SanDiskConnections

  • Rated 1 out of 5 stars

    Wasn't helpful for what I purchased it for

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item to facilitate the transfer of pictures from my phone to my desktop. Couldnt get it to work and wven with help it was no faster than plugging the phone into the computer and copying the pictures one by one.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Memory stick for android phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good memory stick to transfer files from andriod device

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Memory stick

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works ok not my favorites to use. Will not buy again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Too Too Tiny. Less than 2 Inches.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to lose. So returned it! Didn't even take it out of Package. Ordered Online. Was a Major hassle to return because of Mobility / Transportation issues!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    better off with something else

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not good--messed everything up. a true home wrecker if there ever was one!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disapointed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned. I could not get it to work with my Samsung smart phone. The messages kind of indicated that it might not be compatible with my phone.

    No, I would not recommend this to a friend
    • Brand response from SanDisk Team
      Posted .

      We sincerely apologize for the inconvenience caused to you. We regret to hear about your experience. However, as you have returned the product to BestBuy, you could also have contacted our support team so that we could have investigated the issue to provide you an appropriate resolution. For any further assistance please feel free to get in touch with our support team at https://support-en.wd.com/app/askweb. SanDiskConnections