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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1608 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the Ultra Dual Drive Go 256GB USB Type-A/USB Type-C Flash Drive's generous storage capacity and ease of use. Many appreciate its overall performance, small size, fast speeds, and dual connectivity for use with both mobile devices and laptops. However, some customers have noted compatibility issues with certain devices like iPads, and a tendency for the drive to heat up during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 1,608 reviews
  • Rated 5 out of 5 stars

    Effective & great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well made; it performs as desired. And the price was great!

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Didn’t work .

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn’t work with my new iPhone 17 pro max . I took it to a geek Squad fo figure it out, and they didn’t know why it’s not working. So I returned it. How

    No, I would not recommend this to a friend
    • Brand response from SanDisk Team
      Posted .

      We're sorry to hear about your experience. This drive works with the Files app on iPhone 17 pro max. Here are the steps(https://support-en.sandisk.com/app/answers/detailweb/a_id/50917). If you decide to purchase again or need help setting it up, please contact us at: https://support-en.sandisk.com/app/askweb - we'll be more than happy to guide you through the process. SanDiskConnections

  • Rated 2 out of 5 stars

    USELESS GEEK SQUAD TECH SERVICES FOR BB PRODUCTS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have REPEATEDLY tried to schedule someone to come out since I have the tech support for a year (already paid for) to install and connect this to my laptop I bought from you folks and NOTHING HAS HAPPENED!!! What good is this is you can't get help when you need it! Why can't you talk the customer thru some processes over phone? Geek Squad won't help even when you bring it into the store!!! Does this thing work? I'm sure not since nothing pops up when you plug it into the computer!!! Geek Squad you suck and that's real talk!!! Won't do this again.

    No, I would not recommend this to a friend
    • Brand response from SanDisk Team
      Posted .

      Hello Beez, Please allow us to inform you that this SanDisk® Dual Drive works as regular plug & play storage device when connected to a computer. However, we would be happy to help but it would be best to contact us directly so that we can investigate further and provide you with an appropriate resolution. You can open a support ticket at  https://support-en.wd.com/app/askweb and there is also a phone number you can call available at https://www.westerndigital.com/support/international-phone-numbers. SanDiskConnections

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great little/big memory stick.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect in every way. Allowed transferring from PC to Mac, and back again. Does exactly what it says it will, and the small size is an added plus. I like it. Good recommendation by a Best Buy associate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really small

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super convenient, got it in my keychain and I get to use it when I need it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Teela

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For some reason it would not except some of the photos on the phone.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Software Installer for this is only in EXE format

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software to install onto your phone is in EXE format. Androids use APK. Nothing is available in the Playstore to open this file, you have to go to an outside website to download something to run the EXE installer onto your Android if your phone doesn't have it. Like mine. Super annoyed with Best Buy this is my 2nd return item when I should probally get a simple Flash Drive for an Android. Not a portable SSD, or this product.

    No, I would not recommend this to a friend
    • Brand response from SanDisk Team
      Posted .

      We sincerely apologize for the inconvenience caused to you. Please allow us to inform you that the software that is provided with the flash drive is a complimentary software. You can download the SanDisk Memory Zone application to use the flash drive on your android phone. For further assistance please submit a support ticket at https://support-en.wd.com/app/askweb. SanDiskConnections

  • Rated 5 out of 5 stars

    lots of gig, very tiny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice little drive. Kind of surprisingly small for the amount of Gig.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    SanDisk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very handy, helps keep things organized, would recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    scan disk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have use the produce just yet but planning on using it today.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flash drive

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product with reliability. A brand I can trust.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The drive was a I little confuseing but an okay product over all.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Average Quality Drive with convenient features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a handy little drive. With everything having a USB-C port on it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. Easily to lose though since it is small.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty neat but kinda fragile my fault the way it broke tho. Would love if they made metal.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    232 GB not 256 GB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice USB drive but note that actual storage capacity is 232 GB, not 256 GB as indicated on the packaging.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    SanDisk

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like it should so far. Would buy again if needed.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Don’t buy this if you have an IPhone 16

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn’t work on my IPhone 16. Geek Squad said they were aware of the problem but apparently the sales people are not.

    No, I would not recommend this to a friend
    • Brand response from SanDisk Team
      Posted .

      Hi Duke,

      Sorry for the trouble. The drive works with iPhone 15 and above through the Files app(steps: https://support-en.sandisk.com/app/answers/detailweb/a_id/50917). Please ensure your iOS updated. If the issue continues, please get in touch with the support team for further assistance by opening a ticket at (https://support-en.sandisk.com/app/askweb) SanDiskConnections

  • Rated 1 out of 5 stars

    Drive

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not what I needed I was looking just to transfer the photos from my phone onto an actual drive.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for Christmas gift... but a little bit expensive...

    I would recommend this to a friend