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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1608 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the Ultra Dual Drive Go 256GB USB Type-A/USB Type-C Flash Drive's generous storage capacity and ease of use. Many appreciate its overall performance, small size, fast speeds, and dual connectivity for use with both mobile devices and laptops. However, some customers have noted compatibility issues with certain devices like iPads, and a tendency for the drive to heat up during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 1,608 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for storing data from wireless phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to use, great for saving data from wireless phone. Definitely recommended if not wanting to phone memory or cloud based storage.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Not Compatible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a new IPhone 16. My old scan disk doesn’t work with it. This one doesn’t work well at all. I don’t like it. I had to come into BB to figure it out.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Usb type-c

    Rated 5 out of 5 stars

    Great Dual Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great flash drive works well with my desktop , laptop and my Samsung phone. No issues at all very satisfied Highly recommended

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Terrible.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible, extremely slow. Poorly designed and overheats.

    No, I would not recommend this to a friend
    • Brand response from SanDisk Team
      Posted .

      Hi Jacob, we’re sorry to hear about your experience. The flash drives can warm up during large transfers, which is normal. For the SanDisk Ultra Dual Drive Go 256GB USB Type-A/USB Type-C, it should be within its operating temperature range of 0°C to 45°C (non-operating: -10°C to 70°C). If performance remains slow or overheating feels excessive, please get in touch with us by opening a support ticket at (https://support-en.sandisk.com/app/askweb) for assistance or replacement (if needed). SanDiskConnections

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BB store employee recommended this device for use with my iPhone. Unfortunately after cruise started learned this was incorrect device and couldn’t use. Wasted effort!

    No, I would not recommend this to a friend
    • Brand response from SanDisk Team
      Posted .

      We're sorry to hear about the trouble during your trip - we understand how frustrating this must have been. Just to clarify, this drive is compatible with USB Type-C devices, including iPhone 15 and newer models. You can access it using the Files app on your iPhone. You may refer to this article for the steps on how to access the drive: https://support-en.sandisk.com/app/answers/detailweb/a_id/50917. If you need further assistance on this or any other SanDisk product, feel free to reach us at: https://support-en.sandisk.com/app/askweb SanDiskConnections

  • Rated 3 out of 5 stars

    Wish it would’ve fit.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it, but it doesn’t fit in the device I needed it for. But I have several flash drives from Sandisk, and they’re all very dependable.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Staff

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At this location the staff and the manager very nasty and disrespectful and they don't care about best buy as big company

    I would recommend this to a friend
    • Brand response from SanDisk Team
      Posted .

      We're sorry to hear about your experience. Since the purchase was made through BestBuy, we recommend contacting BestBuy support to report this issue so it can be addressed appropriately. If you have any SanDisk product related issue, please reach out to us at: https://support-en.sandisk.com/app/askweb SanDiskConnections

  • Rated 1 out of 5 stars

    Misleaf

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told by store personnel this was what I could use on my iPhone 15 pro max to download pictures—-it doesn’t fit. I am disappointed as I live a distance and had driven to this location only for this item

    No, I would not recommend this to a friend
    • Brand response from SanDisk Team
      Posted .

      We're sorry for the inconvenience caused to you. This drive is compatible with the iPhone 15 Pro Max with the apple's native Files app. In order to access the drive on your iPhone, kindly connect the drive and open the Files app, then click on Browse>>>Locations. The drive should be visible by the name "SanDisk" or "No name" or "Untitled". For the steps on how to use the drive for file transfers, kindly refer to this article (with pictorial representation): https://support-en.sandisk.com/app/answers/detailweb/a_id/50917. If you need further assistance on this or any other SanDisk product, feel free to reach us at: https://support-en.sandisk.com/app/askweb SanDiskConnections

  • Rated 5 out of 5 stars

    Taurus was a great help

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Taurus helped me use this sundisk. I'm still learning and cannot report anything new!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Staff Salesmanship!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy staff sold me an inappropriate device for my iPhone 16. Multiple staff performed setup tasks on a second device taken from stock. I eventually contacted Sandisk to determine what worked with my iPhone 16; and they gave me a discount for my troubles. My trust level with Best Buy is at its lowest point.

    No, I would not recommend this to a friend
    • Brand response from SanDisk Team
      Posted .

      We're very sorry to hear about your experience. Kindly be informed that, this drive is compatible with iPhone 16. Please ensure that your iOS is updated and use the Files app(https://support-en.sandisk.com/app/answers/detailweb/a_id/50917). If the issue continues, please get in touch with the support team for further assistance by opening a ticket at (https://support-en.sandisk.com/app/askweb) SanDiskConnections

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Not compatible with all Apple

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It states on packaging it is compatible with apple. It is only compatible with certain Apple models. You will need to check SanDisk website.

    No, I would not recommend this to a friend
    • Brand response from SanDisk Team
      Posted .

      We apologize for the confusion. This drive is compatible with devices with Type-C connections. For the best experience, ensure your device is fully updated and use the files app(https://support-en.sandisk.com/app/answers/detailweb/a_id/50917). For specific mode compatibility, please reach out to our support team at: https://support-en.sandisk.com/app/askweb. SanDiskConnections

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    MyScanDisk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product as it is small in physical size the connector's protection is attached.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Not Happy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told to get this buy store associate and it doesn’t work with iPhone 16

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    UBABLE to Backup

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Device does NOT work on MY IPHONE or IPAD. Because SANDISK APP. Thanks to the GEEK Squad for helping me with this.

    No, I would not recommend this to a friend
    • Brand response from SanDisk Team
      Posted .

      Thank you for your feedback! The drive is compatible with iPhones and iPads using the Files app. For further assistance, kindly reach us at: https://support-en.sandisk.com/app/askweb. SanDiskConnections

  • Rated 3 out of 5 stars

    SanDisk -Ultra Dual Drive 256 GB

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    San disk - Ultra Dual drive 256 GB is ok. I gave it to my son and he wasn’t impressed with the dual Type A and Type -C flash drive.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Super

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything I needed. Huge storage and able to access it on all of my devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its very convenient to have one of these for transferring files quick and easy

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    No good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No good on my iPhone 15 plus I just loss my time trying

    No, I would not recommend this to a friend
    • Brand response from SanDisk Team
      Posted .

      We're sorry to hear about your experience. On iPhone 15 and above, the drive works through the Files app. Please ensure your iOS is updated and check this article for steps to access the drive with the Files app(https://support-en.sandisk.com/app/answers/detailweb/a_id/50917). If you need further assistance on this or any other SanDisk product, feel free to reach us at: https://support-en.sandisk.com/app/askweb SanDiskConnections

  • Rated 1 out of 5 stars

    Software doesn't work on iPhone as advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as a backup solution for my iPhone. Right on the package it said that software was available to allow for instant backup. Software doesn't work. Call customer support only gets promises. Unfortunately I passed the return date. I'll never buy this product again, unless this gets fixed very quickly.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 2 out of 5 stars

    Wrong Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very small very light, bought wrong product and disposed, so I didn’t use it

    No, I would not recommend this to a friend
    • Brand response from SanDisk Team
      Posted .

      We sincerely apologize for the inconvenience caused to you. If you require any assistance, please submit a support ticket with our support team. You may submit a support ticket at https://support-en.wd.com/app/askweb. SanDiskConnections