Customer Ratings & Reviews

for the cost of it was not that bad of an item and i would recommend it.

I really enjoy my time while receiving the service...

They way the unit was mounted makes it difficult to see the screen when there is sun glare, This may not be the installers fault, it the back up camera is basically useless. We had the head unit installed in a Toyota Tundra.

I bought a Pioneer amplifier from Best Buy. Geek Squad installed it. 2 months later, the amplifier blows. Because best buy didnt sell the amplifier anymore they would not replace the amplifier. I had to pack it up and send it to United Radio under the manufacturers warranty. Took 2 months to get it back. When I did get the amplifier back from the manufacturer, they said the amplifier blew its mother board due to a bad ground during installation. So because Geek Squad installed the amp badly, this has cost me a lot of grief. Make sure you Buy the TOTAL TECH Package if you use Geek Squad Services.. because if I didnt have that this would have been way worse than it was as far as cost.

Always had good luck with my BB installs except this time. The rookie installer jacked it up bad and I've had to clean up his work. The amp was not grounded properly and has a lot of engine noise and the component speakers install located the crossover to close to power cables. Unfortunately BB has only a few locations setup for install anymore and they are all booked months in advance. Too hard to get back in to get things fixed.

I was not impressed with the overall service provided by the Geek Squad. I had to wait 4 weeks to have my stereo installed and am not happy with the final product. They said that they could replace my old amp behind my back seat - they could not. They called twice to ask me how to do it; I was a bit thrown off then as they were the “professionals” and had already stated this would not be a problem. I suggested that they check out YouTube for assistance. They then told me that they could not find a you tube video. I did a search and found several with out any problems. They did not incorporate my factory microphone or USB with the new stereo but said that they could. I paid to have a harness that incorporates all of the factory provisions with the new stereo. They told me that my factory USB and Mic had broken; I am not sure about the mic but I can still get a power charge off the factory USB. I feel as though these so called Geeks were lazy and didn’t want to make the extra effort needed to do the job right. The microphone and USB they installed, looked like my 16 year old self did the job and my 16 year old self was lazy and cut corners any where he could. They did not walk me through the new stereo process. I had to go back and inquire as to why my USB was not working only to discover that they had added one that was now dangling from the underside of the dashboard on the passenger side. Had I known that waiting 4 weeks would have resulted in this, I would have taken my vehicle somewhere else. I do not recommend their services to anyone.

The agent trouble shoot the reason why the speakers in the rear deck of my Impala was not performing well and correct the problem in a reasonable amount of time.

The agents installed my stereo. But it is not doing what it is supposed to do. I have no bass. I only have what comes from the stereo not the subwoofer/ amp?

Installed my tuner and added an external antenna. Charged $50 for installation, but they did a great job

The screen is nice, but I have to sometimes manually connect my iphone with Bluetooth.

Overall I didn’t like the install. I scheduled another installation to get my old radio back in my car.

My car radio is not hooked up to satellite radio and the equipment I purchased sounds horrible and half of it quit working 7 months in!!! No one will tell me how to get this resolved and the membership I purchased is about to expire! You guys closed your stores and I cannot get the services I paid for or anyone to look at why the $2000 worth of brand new equipment is not working properly and was not installed properly!! Please help me get an appointment to have a professional get my car audio working like they promised it would!! I am so upset With Best Buy and the geek squad!! This is ridiculous!! Thousands of dollars of new brand name car audio and my factory radio sounded better!! Please make me a satisfied customer and set me a date to diagnose the many issues with this poor installation I received in early July of last year!!

The installer tried to charge me when he saw what type of vehicle I drove. He stated that they don't get very many vehicles like mine. He thought he would get over on me, but I quickly put a halt to it. As far as the service, He did not install the camera properly, and it constantly falls off its bracket; in my opinion, he did a horrible job. But what should I expect? He complained the entire time I spoke with him. I still tipped him 30 dollars for doing the job.

The car stereo has been installed but the new harness might have been defected, need to reschedule to swap the new one (will be in store in 10 days) and see it the problem will be fixed. I have to made a third appointment for that. The first appointment was not in the system when I was there last Saturday, return this Wednesday and could not finished because the harness was defected, need to return again pending schedule.

device was mounted as the way it suppose but not the steering wheel had to spent extra $200 else where

I can’t believe when I asked to be shown how my new radio works I was told that I had to have a antenna for it to work!!! I thought after paying over $1,500.00 for a stereo,gps,Satalight cd/dvd player, front and rear cameras, speakers, amps ect.... that the antenna was installed as well

I have to admit, the gig squad did a wonderful job hooking up my radio. But my car immediately had issues afterwords with my heater that they said wasn’t their fault. I will continue to shop at Best Buy but I will not shop at this location.

Radio is installed crooked when I called to see if they could fix it was told to make an appointment which for me I will have to take a day off from work and drive 2 hours each way to have it fixed

Don't remember asking for this service All I came in for was to buy and have installed a dashcam

Did not install in correct location. The camera was inside the truck bed and tech installed it on outside of truck bed with one screw and glue.