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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 373 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's ample storage and ease of use. The USB 3.2 Gen 1 connection ensures fast load times, and many appreciate its reasonable price. However, some customers have noted compatibility issues with playing games directly from the hard drive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 373 reviews
  • Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meh. The device doesn’t do well with ps5 games—you have to switch back and forth.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Misleading

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried to buy this for my husband but doesn’t work. Even contacted them through chat to make sure it could store games and be played. They said it can and it cannot. You can store the games but have to reupload them to the console. Did more research and you have to buy an internal hard drive or the PlayStation 5 which is about 5x more expensive than this. Don’t waste your time or money.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 3 out of 5 stars

    Ok but not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lot of storage but can’t play off of it have to transfer games back and forth

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility
    Best Buy Employee

    Rated 1 out of 5 stars

    Does NOT work with PS5

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device does NOT work with PS5 as advertised. Waste of money

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item I love it, had to get it so I can have more memory for my ps5

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The thing is Garbage doesn’t even work it’s defective

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love the new PS5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best playstations and the graphics are great

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ps5 SSD

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not allow you to play ps5 games off of it It purely just storage

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    External hard drive

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for my ps5 and it works wonderful for backup

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Doesn’t work for PS5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for PS5, it doesn’t work for PS5. So I returned it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    I got it plugged it in and havent had any issues

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it plugged it in and havent had any issues. Bery compatible

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Doesnt directly save PS5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this extended storage thinking it would save my PS5 games and play them as well. I would have to copy them in order to play. Ummmmm no thank you. I need a refund, I will contact Best Buy for one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not 3.2 like advertised

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Done with bestbuys misleading deals..........................................................................................

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Multi-layer failure

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok...It's ability isn't really good for the PS5

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Misleading

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it store ps5 games but only stores ps4 games? Makes no sense.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only worked on the ps4 and not the ps5. I threw the box away, otherwise I would have returned it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It said it compatible with PS5 but it only save PS4 games

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Dnt work for ps5 games like it states

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works for ps4 games only I tried to put my os5 games on it nd when it switches it over nd I try to play it it says game not found then I have to redownload it all over again

    No, I would not recommend this to a friend
  • Pros mentioned:
    Storage, Usb

    Rated 5 out of 5 stars

    Not compostable with ps5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works just fine whole lots of storage the only downside is that you are not able to play ps5 games off this storage unit you’d have to copy the game to the ps5 which takes up both extended storage and console storage so if you have a ps5 this isn’t what your looking for works great for ps4

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    @Justshoppin

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    @Justshoppin it says “archive” PS5 games, be smart about it. Why would an external storage have capabilities to process/play a PS5 game. Item is still adequate. If you need the space and havent gotten an additional internal storage. This is it!

    I would recommend this to a friend