Customer Ratings & Reviews
- Model:
- AA.05.14.05.0001
- |
- SKU:
- 6583822
Customer reviews
Rating 4.6 out of 5 stars with 276 reviews
(276 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the E2 Pro Electric Scooter's overall performance, speed, and ride quality as major positives. The scooter is also praised for its portability, battery life, and lights. However, some customers have mentioned the scooter's weight as a potential drawback.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Fun Fun Fun
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this e-scooter for my family, and we’re all enjoying riding it. It has decent power and mileage."
I would recommend this to a friendBrand response from Official Segway Support
Posted .Hi Jung, We're so happy to hear that you and your family are all loving your E2 Pro. It's a really fun ride and perfect for the family. Keep on riding!
Rated 5 out of 5 stars
GRAB
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish the distance was larger but overall a great choice, especially when its 200$ off!
I would recommend this to a friendRated 4 out of 5 stars
Alright no the best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product but the scooter is slow and can’t make it up hills. I way 170 and it slows down way to much like 4-5 mph
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi, Thank you so much for sharing your experience with us. The E2 Pro has a climbing slope of 18%. We do have eKickScooters with higher climbing slopes. Feel free to check them out at store.segway.com. Happy riding!
Rated 3 out of 5 stars
Supply Chain
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm planning to return it because it struggles with the speed specially on hills.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Dear SamuelH,
Thank you for sharing your feedback on the Segway E2 Pro Electric Scooter. We acknowledge your concern regarding its speed performance, especially on hills.
Since your purchase was made through Best Buy, we kindly recommend contacting Best Buy Customer Support directly for guidance on the return process. They will provide you with the necessary information and next steps.
If you need any product‑related assistance, please feel free to reach out to our support team at technicalsupport@segway.com.
Best regards,
Segway Customer Support Team
Rated 5 out of 5 stars
Best scooter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We loved this scotter we could go to the grocery school park and have fun
I would recommend this to a friendBrand response from Official Segway Support
Posted .Hi Francisco, we’re so happy to hear that you love our product! Quality is always our top concern, and we’re glad we met your expectations.
Rated 5 out of 5 stars
Top
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great thing, all recommendations!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from Official Segway Support
Posted .Hi Aleksa, We're so glad to hear that you're enjoying your E2 Pro. It's a really fun ride and has incredible features. Keep on adventuring!
Rated 5 out of 5 stars
Excellent value
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly has changed my life. An excellent starter scooter for anyone.
I would recommend this to a friendBrand response from Official Segway Support
Posted .Dear Yoshiki,
Thank you for sharing your review of the Segway E2 Pro Electric Scooter. We’re thrilled to hear it has truly changed your life and that you consider it an excellent starter scooter. It’s wonderful to know the scooter’s range, speed, and overall design have provided such value and convenience for your daily rides.
If you ever have questions or need assistance with your scooter, please reach out to our Segway Customer Support team at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929).
Best regards,
Segway Customer Support Team
Rated 5 out of 5 stars
Electric scooter
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good. All informations described are true. Excellent
I would recommend this to a friendBrand response from Official Segway Support
Posted .Dear Customer,
Thank you for sharing your review of the Segway E2 Pro Electric Scooter. We’re delighted to hear you found the scooter exactly as described and that it has met your expectations with excellent performance. It’s wonderful to know the product details matched your experience and that you’re satisfied with its quality.
If you ever have questions or need assistance with your scooter, please reach out to our Segway Customer Support team at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929).
Best regards,
Segway Customer Support Team
Rated 5 out of 5 stars
Best of money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very useful. Has location tracing. With 200$ discount. It’s really worth it
I would recommend this to a friendRated 5 out of 5 stars
Great product, kids loved it!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! This is the best gift to the kids we could think of!
I would recommend this to a friendRated 2 out of 5 stars
Segway scooter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked and worked great for two weeks and then abruptly stopped working.
No, I would not recommend this to a friendRated 5 out of 5 stars
Great Scooter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gift for my 11 year old Grandson, who loves it!!!!
I would recommend this to a friendRated 1 out of 5 stars
Lasted 8 months and service is impossible to find
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We paid $400 for an e2 Pro that that we purchased from Best Buy in December 2024. It lasted eight months before it locked up - brakes, throttle, steering, etc. It is dead weight. Service centers are so rare that they may as well not have any. Best Buy wont service them unless you purchase a service plan within 60 days of purchase, a fact that conceal at the time of purchase. Buying this unreliable junk was a mistake and buying from Best Buy was a colossal mistake.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi WorstBuy - let's connect! I am confident we can find a solution together... https://service.segway.com/us-en/
Rated 2 out of 5 stars
It’s a no for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a no for me. The scooter did not want to go up any kind of hill. I know I am a heavy set guy but this is ridiculous. It also did not want to go no more than 10mph
No, I would not recommend this to a friendRated 2 out of 5 stars
Great item No service after sale
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great e scooter However less than a year in I get an error message and dealing w Segway customer service is a nightmare… I live in a populated city and they want me to drive 2 hours away… disappointing
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write a review. We would appreciate the opportunity to look into this for you and see if we are able to assist you. Please reach out to technicalsupport@segway.com to see if we can isolate what is occurring. Please include your contact information and a description of what we can assist with and someone will get back to you as soon as they can. Best, Segway-Ninebot Customer Support.
Rated 2 out of 5 stars
Nice scooter, wish it was cheaper.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The scooter is good, the handling is pretty good. Take off is very good and it does go a little faster than advertised The cons Battery isn't good at all when riding sport mode. Way more expensive than others for what you get.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hey Toeknee - thank you for your comments and recommendations. Yes, we do make best in class quality and are currently the # 1 manufacture in the world. But what we do not make are 'cheap' scooters. The reason why is because one of our top priorities is your safety and we have found that if you put cheap parts in a vehicle going 15 MPH or more, well, that may put your safety at risk.
There are promotions every once in a while... hopefully we can connect again during one of those periods and earn 5 stars from you!
Rated 1 out of 5 stars
Lasted 3 weeks before needing fixed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son had it for 3 weeks and the front wheel doesn't stay aligned to the handle bars. So, he can't turn right or it sticks in that position. Brought it home between semesters and have made 2 trips to the hardware store to find the correct size screws to fix it. There is a bolt completely missing and the other one holding the handlebars on was hanging on by a thread. Just disappointing that it only lasted 3 weeks prior to needing fixed; plus he had to arrange to get it home for us to fix it. Not ideal. Would not buy again and would go with a different brand.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi Jayme - Yes, from time to time (depending on usage and riding behaviors), routine maintenance and adjustments will need to be made. But let's chat and see how Segway can help! https://service.segway.com/us-en/
Rated 2 out of 5 stars
Unscootable!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit is already giving us problems. The steering column is difficult to turn. This causes the unit to be inoperable. My son is totally disappointed.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi TimothyG - let's chat! I am sure that we can come up with a good solution... https://service.segway.com/us-en/
Rated 1 out of 5 stars
Didn't Last 6 Months - Awful Brand & Cust. Service
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We haven't even had this scooter for 6 months and it officially died out of nowhere, and will no longer turn on. Segway's customer service is even worse, as they refuse to help you, send you random parts with no guidance or instruction on how to install them, and now they're not replying to any of my communications. An absolute waste of money and time - will never buy again.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi KatieK - sounds like we should chat... sorry that you had these problems! Please reach out at your convenience... https://service.segway.com/us-en/
- Pros mentioned:Battery life, Ride quality, Speed
Rated 5 out of 5 stars
Smooth Ride, Great Range, and Very Reliable!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Segway - E2 Pro Electric Scooter w/21.7 Miles Max Operating Range & 18.6 MPH Max Speed - Black, and I’m very happy with it. The ride is smooth and stable, and it feels very solid and well-built. The battery life is excellent — the 21.7-mile range is perfect for commuting or running errands without worrying about constantly recharging. It reaches up to 18.6 mph, which is fast enough to get around quickly while still feeling safe and controlled. It’s easy to fold, convenient to store, and the design looks sleek and modern. Overall, it’s a great value for the price. I highly recommend it!
I would recommend this to a friendBrand response from Official Segway Support
Posted .Dear Caren,
Thank you for your 5‑star review of the Segway E2 Pro Electric Scooter. We’re thrilled to hear you’re very happy with your purchase and that the scooter’s smooth ride, reliable battery life, and sleek design exceeded your expectations. It’s wonderful to know the E2 Pro is proving to be both convenient and dependable for commuting and errands.
Your recommendation means a lot to us, and we’re glad the scooter is delivering the quality and value you were looking for.
If you ever have questions or need assistance, please reach out to Segway Customer Support at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to help.
Best regards,
Segway Customer Support Team