Customer Ratings & Reviews
- Model:
- AA.05.14.05.0001
- |
- SKU:
- 6583822
Customer reviews
Rating 4.6 out of 5 stars with 276 reviews
(276 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the E2 Pro Electric Scooter's overall performance, speed, and ride quality as major positives. The scooter is also praised for its portability, battery life, and lights. However, some customers have mentioned the scooter's weight as a potential drawback.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Need to return
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went back to the store to return this item as I had worked hard for the money, but then I needed the money to pay for something else. I went back to the store and since it was day 15, they did not allow me to return the product was good, but I had other priorities and now I’m down $500.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi PrinceG - sounds like the product worked great, but you had a challenge with Best Buy's return policy. We would appreciate a review on the product vs. the return policy if possible... but completely respect your frustration. Hopefully the Best Buy team can help you get this straightened out soon!!
Rated 1 out of 5 stars
Bad service
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item broke in less than a year. Bestbuy doesnt honor it and up until this time, stil having issues with the warranty through Segway itself
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Dear Customer,
Thank you for sharing your feedback on the Segway E2 Pro Electric Scooter. We’re very sorry to hear about the issues you’ve experienced with your product and the challenges you’ve faced with the warranty process. Your satisfaction is important to us, and we want to make this right.
Please contact our Segway Customer Support team directly at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to assist you further and work toward a resolution.
Best regards,
Segway Customer Support Team
Rated 1 out of 5 stars
Beware if ordering online!!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t review the product because I bought online and had it shipped. They used roadie and it was never delivered to my house. The picture the roadie person left was an entirely different house. Beware of ordering this online from Best Buy when they outsource their shipping to roadie…was unable to get a refund told me to file a police report nothing they can do. I would NOT order anything expensive again from Best Buy online!
I would recommend this to a friendRated 1 out of 5 stars
The rear tire is flat
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The rear tire is flat. I bought this scooter on June 23rd, and I've noticed, two months after starting to use it, that the rear tire is deflating. I added air today, and after two hours, it's gone.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi Andresp - yes, just like a car, bike, truck, motorcycle, there are times where tires may become flat... it is always disappointing when this occurs. But let's chat and find a way to get you back up and running! https://service.segway.com/us-en/
Rated 1 out of 5 stars
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service was great for the return but the hand throttle was defective.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi VictorW - thank you for our review and sorry you had to return the E2 Pro. Thank you for the customer service 'call out'! Please reach out and let's figure out a plan with the throttle... https://service.segway.com/us-en/
Rated 1 out of 5 stars
Did not last a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not built to last. Broke after a month of use. Only used the unit 5 times before it stopped working.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi Jenn - sounds like we need to chat! Please reach out here and let's work together on a solution... https://service.segway.com/us-en/
Rated 1 out of 5 stars
$600 for one week use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this scooter and it broke after using it for one week. You’d think you can expect more from such an expensive piece.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi, We're sorry to hear about your experience on the E2 Pro. We'll be sure to share your feedback with our product team. To assist you in resolving this matter, please feel free to contact our after-sales service team at your convenience. Email: technicalsupport@segway.com Hotline: 1-866-473-4929 Hours of Operation: Monday - Friday, 5:30 AM - 5:00 PM Pacific Standard Time. We will do our best to assist you to resolve this promptly and efficiently.
Rated 1 out of 5 stars
Do not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought brand new and stopped working after 11 days. Customer service for Segway was very frustrating.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi BreezeF - thank you for your comment! Please reach out to our team here and let's find a solution https://service.segway.com/us-en/
Rated 1 out of 5 stars
Stopped working after 2 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 2 months. Can't power on the scooter
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Dear Customer,
Thank you for sharing your review of the Segway E2 Pro Electric Scooter. We’re very sorry to hear that your scooter stopped working after only two months and that it won’t power on. That’s certainly not the experience we want for our riders, and we understand how frustrating this must be.
We recommend checking the following basic steps first:
Ensure the charger and charging port are functioning properly.
Try a different outlet to confirm power supply.
Check if the scooter shows any indicator lights when charging.
If these steps don’t resolve the issue, please contact our Segway Customer Support team directly at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to assist with troubleshooting and warranty service if needed.
Best regards,
Segway Customer Support Team
Rated 1 out of 5 stars
Scooter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scooter battery doesnt last long. It kast for 30 minutes
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi, We're sorry to hear about your experience on the E2 Pro. We'll be sure to share your feedback with our product team. To assist you in resolving this matter, please feel free to contact our after-sales service team at your convenience. Email: technicalsupport@segway.com Hotline: 1-866-473-4929 Hours of Operation: Monday - Friday, 5:30 AM - 5:00 PM Pacific Standard Time. We will do our best to assist you to resolve this promptly and efficiently.
- Pros mentioned:Portability, Speed
Rated 5 out of 5 stars
Great scooter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, kids love it! Nice speed and distance for the price
I would recommend this to a friend - Pros mentioned:Ride quality
Rated 4 out of 5 stars
Nice scooter for getting around on
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s exactly what I needed, it’s reliable seems to be well built only down fall is no suspension
I would recommend this to a friend Rated 5 out of 5 stars
Scooter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this scooter for my 15 year old and it’s perfect. It’s very easy to operate.
I would recommend this to a friendBrand response from Official Segway Support
Posted .Dear Morgan,
Thank you for your review of the Segway E2 Pro Electric Scooter. We’re thrilled to hear that it’s been a perfect fit for your 15‑year‑old and that you find it very easy to operate. Your feedback means a lot to us, and we’re glad the scooter is bringing convenience and enjoyment to your family.
If you ever have questions or need assistance, please reach out to Segway Customer Support at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to help.
Best regards,
Segway Customer Support Team
Rated 5 out of 5 stars
Scooting For Segway
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This scooter brand is on point, but it only lasted for 300 miles before a tire went flat and then I had to just get rid of it.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi Chronick17 - we appreciate your review and glad you enjoy the E2 Pro!
Rated 5 out of 5 stars
Highly Recommended for the Older Adult Too!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Segway Scooter for my 67 year old husband because he has arthritis and needs to get outside to enjoy himself, and he is more apt to do that if he doesn't have to walk long distances. The Scooter has a app for your phone that helps to discern speed, distance and other important data. The scooter is more fun and works better than we imagined. A great purchase that I would highly recommend!
I would recommend this to a friendBrand response from Official Segway Support
Posted .Dear Customer,
Thank you for sharing your thoughtful review of the Segway E2 Pro Electric Scooter. We’re so glad to hear it’s helping your husband enjoy the outdoors more comfortably and that the app features, speed, and reliability have exceeded your expectations. It’s wonderful knowing the scooter has brought both fun and practicality to your family — that’s exactly what we aim for.
If you ever have questions or need assistance with your scooter, please reach out to our Segway Customer Support team at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929).
Best regards,
Segway Customer Support Team
- Pros mentioned:Portability
Rated 5 out of 5 stars
Scooter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its so simple and easy to use. Easy to put together
I would recommend this to a friendBrand response from Official Segway Support
Posted .Dear Kirsten,
Thank you for sharing your review of the Segway E2 Pro Electric Scooter. We’re delighted to hear you found it simple, easy to use, and straightforward to put together. Convenience and user‑friendly design are key priorities for us, so it’s wonderful to know the scooter met your expectations right from the start.
If you ever have questions or need assistance with your scooter, please reach out to our Segway Customer Support team at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929).
Best regards,
Segway Customer Support Team