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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 590 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers find value in the F30 Electric Kick Scooter for its extended battery life, smooth ride, and user-friendly design. Many customers appreciate its portability and build quality, making it a reliable and enjoyable mode of transportation. However, some users have expressed concerns about its limited range, weight, power, and safety features, particularly when tackling hills.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 590 reviews
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Bad news

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NOT recommended. It can't be exposed to elements and it can't be charged indoors anywhere for fear of fire. Maybe great for Cali, but not here.

    No, I would not recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Thank you for taking the time to write in. We appreciate your feedback. This information will be helpful. We apologize for any inconvenience this may have caused.

  • Rated 3 out of 5 stars

    Convenient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenient for college campus, my break caliper was too tight at first, I had to adjust it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Get the Ninebot Max!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned to get the ninebot max. This scooter is good for someone not looking for long range.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Segway Bike

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient bike. The top part gets loose at times.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Battery

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this one year & ago and the battery is failing so it only charges for a 30 minute ride. Our son won't use it now because it doesn't function for the range he needs. Looking into replacement batteries - difficult to locate but the price is 70% of the price of a new scooter. And that's just the battery part... we'd have to install it. This is the second scooter we got bc the original one would not charge... should've passed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    About 3-4 month life span

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The scooter worked fine, until I got a flat rear tire and have to change the given back up tire. The backup tier given was broken one which loses pressure quickly. I spent a lots of efforts to change it, as the tire design is not ready for a DIY tire change with standard bike tools but required car tire replacement tools. Right now I got non-working flat tire scooter, that may never be able to be used again, hence the life span of the scooter is about 3-4 months.

    No, I would not recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Thanks for taking the time to write in! We'll need to take a closer look at this issue to see what's going on. Please contact our technical support at 888-523-5583 and we will help you get this resolved.

  • Rated 3 out of 5 stars

    Sageway scooter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad..Few think need to more upgrade.The price is really affordable. I am enjoying it

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Teens enjoy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love these scooters. This is our 2nd purchase for our pre-teens. Each kid wants their own

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Does not power on

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Ninebot F30. I picked up my original F30 on May 16th. Got it home and it would not turn on. I took it back to the store the next day and they exchanged it for another F30. There were none available in the store so it was shipped to my house. It showed up today, and has the same exact issue where it wont turn on. Both times I called Segway Support only to be told I need to return it to Best Buy as I have a defective scooter and ask for a replacement. This is number 2 of the F30s in less than a week that have been defective.

    No, I would not recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Thank you for taking the time to write a review. At Segway-Ninebot we're committed to delivering high quality products and experience for our customers. We would appreciate the opportunity to look into this for you and see if we are able to assist you. Please reach out to technicalsupport@segway.com to see if we can isolate what is occurring. Please include your contact information and a description of what we can assist with, and someone will get back to you as soon as they can.

      Best,
      Segway-Ninebot Customer Support

  • Rated 3 out of 5 stars

    Segway Ninebot F30 kickscooter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its fun and convenient but only on flat surfaces and also for someone under 250 pounds

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the scooter. Happy overall ! My kids love and will be buy a second one.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not working after one yeat.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When yog pay almost 500 dollars for something and it literally stops working during the 1st year, it goes to say something about the manufacturer. We ourchased this for our sin for his bday. He only uses it when we go to the camp grounds. So literally every couple of months for a weekend. So can't say thats its continously used, because its not. Then it just stops working. I would expect a l Iot more from a company such as segway.

    No, I would not recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hello, thank you for your feedback about the F30 scooter. We're sorry that you've had a less than stellar experience with your product, and would like to make it right for you. It's possible the battery has overdischarged due to lack of use. Please reach out to technicalsupport@segway.com for further assistance.

  • Rated 3 out of 5 stars

    Segway

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charge doesnt last that long and doesn't go that fast

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not Worth Your Money

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this scooter for little under a year now and the front tire has already popped out, rendering it wobbly every time I use it. Its range is not that far where it can go a max of 6-7 miles before dying out on 10-15mph. Its battery charge takes way too long for the range and speed it produces. Overall, you could find a better scooter on Amazon for way cheaper and the Segway name does not guarantee any quality over brands on Amazon. Would not recommend for the absurd price.

    No, I would not recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this scooter does not work as you expected. Our scooters are carefully designed and engineered, and we take great measures to ensure that the scooters we send out are in great working condition. We hope that you reconsider us in the future! We will continue to strive to provide our customers with the best experience and support possible.

      Best,
      Segway-Ninebot Customer Support

  • Rated 1 out of 5 stars

    Very Disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to love this but I just couldn’t. The battery didn’t last as long as it said it’s supposed to. Every time after I got done riding for like only 3 miles it would say it’s overheating. I definitely say if your looking for a scooter to just go get the Ninebot Max instead which is a little more expensive but totally worth it comparing to this scooter.

    No, I would not recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Thanks for taking the time to write in! I'll need to take a closer look at this issue to see what's going on. Can you please provide us your full name and email address so our internal team can provide a response to your inquiry? Someone will be in touch with you as soon as possible.

  • Rated 2 out of 5 stars

    Disappointing Real World Range

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited to get this scooter based on its claimed stats and price, but in the real world, the claimed speed and range are nowhere near what you will experience. On flat ground, I only managed to get 10-12 miles of range.

    No, I would not recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Thanks for taking the time to write in! We'll need to take a closer look at this issue to see what's going on. Can you please send an email to technicalsupport@segway.com one of our tech support agents will respond to you via email  We appreciate your business, and again thank you for your time.

  • Rated 3 out of 5 stars

    Battery life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery runs down quickly. Thought it would last longer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke after a month. Terrible documentation.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for about a month, then stopped working. Now all it does is flash the number 14 in red, and beeps incessantly (INCREDIBLY ANNOYING!!! Who thought that was acceptable?!?). It looks like it's a hall effect throttle sensor issue? Basing off of other Ninebot scooters as there is no error code documentation available for this model. I've tried reconnecting everything and no luck. There's no apparent damage to the unit, and it wasn't exactly abused. It just stopped working, won't tell me why, and just makes an irritating noise. Conveniently out of return period for BB, so I'm just out $600 and a have a 30lb paperweight. Lovely.

    No, I would not recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Thanks for taking the time to write in! I'll need to take a closer look at this issue to see what's going on. Can you please provide us your full name and email address so our internal team can provide a response to your inquiry? Someone will be in touch with you as soon as possible.

  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Awesome buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome time, rolls out good, deffinatly buying more.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Tennisman

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good scooter not an incredible one but smooth ride

    I would recommend this to a friend