Customer Ratings & Reviews
- Model:
- AA.00.0010.84
- |
- SKU:
- 6489376
Customer reviews
Rating 4.4 out of 5 stars with 590 reviews
(590 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the F30 Electric Kick Scooter for its extended battery life, smooth ride, and user-friendly design. Many customers appreciate its portability and build quality, making it a reliable and enjoyable mode of transportation. However, some users have expressed concerns about its limited range, weight, power, and safety features, particularly when tackling hills.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Sucks. Wouldnt recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This scooter was not great or we got a bad one. We are only getting max of 6 miles range/35 mins of ride time out of a full charge. Missed the return window or would have returned it. And takes a long time to charge back up. Not what we expected with a quoted 18 mile range. We got this to ride around the RV park and can barely make it around a few times on one battery.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .We are so to hear you had this experience with our segway product.Thank you for taking the time to write in. Can you please send an email to technicalsupport@segway.com so our internal team can provide a response to the issue you are currently facing? Again we apologize for any inconvenience this may have caused. We hope to hear from you soon.
Rated 2 out of 5 stars
Uhhh...
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wheels gave out far too easily and the company behind the scooter has the worlds worst process for getting replacements.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write a review. We would appreciate the opportunity to look into this for you and see if we are able to assist you. Please reach out to technicalsupport@segway.com to see if we can isolate what is occurring. Please include your contact information and a description of what we can assist with and someone will get back to you as soon as they can. Best, Segway-Ninebot Customer Support
- Cons mentioned:Weight
Rated 1 out of 5 stars
The scooter does not live up to its advertising.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not pull. A very weak and delicate scooter. Discarded funds 500;
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to provide your feedback. The Max Speed of this unit is approx. 15.5 mph (25 km/h). Other factors that affect performance include number of starts and stops, ambient temperature, surface (smooth or rough or bumpy), wind speed, age of battery (charge cycles), tire pressure, etc. We hope this helps improve your riding experience in the future.
Best,
Segway-Ninebot Customer Support
Rated 1 out of 5 stars
Do not buy this segway f30
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right out of the box the disc brakes started making a noise. Contacted segway support one sent me a video asking me to fix it my self. Second agent said to put mechanical oil. But still the noise is there. Bought it to go to uni. Now stuck with a faulty product. IIts a huge hassel and expense to return. My only mode of transportortation. I wowould prefer some compensation to fix it locally.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write in. We appreciate your feedback. This information will be helpful. We apologize for any inconvenience this may have caused.
Rated 1 out of 5 stars
Dead on arrival
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One star all the way around since the battery is dead on both units. I bought from local BestBuy. Unit was manufacture dated July 2022. Doesn’t turn on, doesn’t charge over 24 hours. Went back to store to do an exchange. Turns out to be from same batch, same manufacture date. Doesn’t turn on, doesn’t charge.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as your Segway-Ninebot F30 scooter does not work as you expected. Our scooters are carefully designed and engineered, and we take great measures to ensure that the scooters we send out are in great working condition. We hope that you reconsider us in the future! We will continue to strive to provide our customers with the best experience and support possible. For us to better assist you, please contact us at technicalsupport@segway.com with your contact information and a description of what we can assist with and someone will get back to you as soon as they can. Best, Segway-Ninebot Customer Support
Rated 2 out of 5 stars
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery would not take charge after 4 weeks of usage. Now Best Buy wont take back. Manufacturer says will take 4 weeks to repair.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write in. We apologize for any inconvenience this may have caused. Can you please send an email to technicalsupport@segway.com so our internal team can provide a response to your inquiry?
Rated 1 out of 5 stars
Are all these reviews sponsored??
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't understand all of the positive reviews. Are they paid? After two rides in perfect conditions on a flat surface and within the approved weight for the scooter, I achieved less then half the claimed range - only 8.2 miles before the battery was drained.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thanks for taking the time to write in! I'll need to take a closer look at this issue to see what's going on. Can you please provide us your full name and email address so our internal team can provide a response to your inquiry? Someone from our aftersales team will be in touch with you as soon as possible.
Rated 1 out of 5 stars
Poor Poor Battery life
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was fun for a week or so. The problem I have is that we could never get more than 4-5 miles on these before they died. All 3 F30's I purchased perfomed the same as far as battery life, and thats with 3 different peoples weights.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thanks for taking the time to write in! We'll need to take a closer look at this issue to see what's going on. Can you please provide us your full name and email address so our internal team can provide a response to your inquiry? Someone will be in touch with you as soon as possible.
Rated 1 out of 5 stars
Disc break bent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, it works fine but the break disc was bent, notice that two weeks later, went to store and refuse to change it, bad customer service, I have bought two monitors, and AirPods, but I am planing on looking for other store to keep buying with a better service
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thanks for taking the time to write in! We'll need to take a closer look at this issue to see what's going on. Can you please send an email to technicalsupport@segway.com so our internal team can provide a response to your inquiry?
Rated 2 out of 5 stars
Battery life is way too short
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about the scooter was great. The only problem is the battery life, it was under an hour.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write in. We appreciate your feedback. This information will be helpful. We apologize for any inconvenience this may have caused.
Rated 1 out of 5 stars
*DO NOT BUY FROM BEST BUY*
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery was depleted, and unfortunately, they refused to exchange it. Their practice of keeping the scooters without charging them for too long ends up damaging the battery. Your best bet would be to purchase one from the Segway shop instead.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to provide your feedback. We're sorry to hear about your experience with the retailer. If you need any further assistance with the scooter itself, please reach out to us at technicalsupport@segway.com with your contact information and a description of what you need help with.
Best,
Segway-Ninebot Customer Support
Rated 2 out of 5 stars
Not worth it for longer distance
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not 18mile range. If you get lucky, around 10 miles is what you will do with this scooter.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thanks for taking the time to write in! Our range assumes a 165# rider, a 60% max load and a flat surface. Your mileage will vary based on your weight, any type of grade (hills) and speed selected. I'll need to take a closer look at this issue to see what's going on. Can you please send an email to technicalsupport@segway.com so our internal team can provide a response to your inquiry?
Rated 1 out of 5 stars
Crooked handle bars and flat with
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was so much fun for the first day. Then I noticed the handle bars were crooked. I took them off and tried to re-align them, but the screws were off. Still worked, but then I got a flat for no reason. After reading about this on Redditt and contacting Segway. I returned it.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write in. We appreciate your feedback. This information will be helpful. We apologize for any inconvenience this may have caused.
Rated 5 out of 5 stars
Recommend Purchase q
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as birthday gift. She uses it every day and a loves it. Gets her from point A to Point B with ease. She receives compliments daily!
I would recommend this to a friendRated 1 out of 5 stars
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this and the scooter was defective. Did a replacement and surprise…-also defective. The scooter won’t charge or turn on. Just getting my money back at this point and trying a different brand.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this scooter does not work as you expected. Our scooters are carefully designed and engineered, and we take great measures to ensure that the scooters we send out are in great working condition. We hope that you reconsider us in the future! We will continue to strive to provide our customers with the best experience and support possible. Best of luck! Segway-Ninebot Customer Support
Rated 1 out of 5 stars
Battery Overheats During Use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery consistently overheats during normal use. Returned the scooter after about a half dozen uses. This review system also fails on image uploads.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thanks for taking the time to write in! I'll need to take a closer look at this issue to see what's going on. Can you please send an email to technicalsupport@segway.com so our internal team can provide a response to your inquiry?
Rated 1 out of 5 stars
Poor quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced rear wheel twice in 6 months. Charger plug in loose connection and I have to constantly wiggle it just to charge. Poor quality
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write a review. We would appreciate the opportunity to look into this for you and see if we are able to assist you. Please reach out to technicalsupport@segway.com to see if we can isolate what is occurring. Please include your contact information and a description of what we can assist you with and someone will get back to you as soon as they can.
Best,
Segway-Ninebot Customer Support
Rated 1 out of 5 stars
Not a good look Best Buy in Wellington
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My little brother didn’t even get to ride it or open it for his birthday was told it was new and my eye sight not being so good I didn’t see that the tape had been just put together very crappy like taking it back and better not get charged a restock fee
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .We are sorry to hear you had that experience! All units sold are new from the manufacturer when delivered to the retailer.
Rated 1 out of 5 stars
Wish I knew better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stops working in the middle of traffick. There is a lag issue with the accelerater and the motor
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .We are sorry to hear you were having trouble with your unit! Please contact support via email at technicalsupport@segway.com, via phone at 1-888-523-5583 or use the following link for the quickest response: https://webtocase.segway.com/webtocase/add.
Rated 1 out of 5 stars
Sucks.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not keep a charge for the 18 miles and always gives me error code 39 after riding for a while.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write a review. We would appreciate the opportunity to look into this for you and see if we are able to assist you. Please reach out to technicalsupport@segway.com to see if we can isolate what is occurring. Please include your contact information and a description of what we can assist with and someone will get back to you as soon as they can. Best, Segway-Ninebot Customer Support