Customer Ratings & Reviews
- Model:
- AA.05.15.01.0002
- |
- SKU:
- 6541285
Customer reviews
Rating 4.6 out of 5 stars with 649 reviews
(649 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the Max G2 Electric Kick Scooter's excellent suspension, smooth ride, and impressive range. They appreciate its reliability, build quality, and fun factor. However, some users express concerns about its weight, overheating issues, warranty limitations, and charging problems.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Son Loves it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Son loves this & makes his commute to school a breeze!
I would recommend this to a friend- Pros mentioned:Speed
Rated 2 out of 5 stars
Not water resistant enough
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not water resistant enough for the quality and speed of this particular electric scooter. Squeaks after the first day and you can't do any maintenance yourself.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write a review. We would appreciate the opportunity to look into this for you and see if we are able to assist you. Please reach out to technicalsupport@segway.com to see if we can isolate what is occurring. Please include your contact information and a description of what we can assist with and someone will get back to you as soon as they can. Best, Segway-Ninebot Customer Support
Rated 5 out of 5 stars
MAX G2 FUN!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEST EXPERIENCE EVER! AMAZING RIDE AND PERFORMANCE!
I would recommend this to a friendRated 2 out of 5 stars
Power On - Failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was going great, until all of a sudden it wouldnt power back on
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hey JoeM - sounds like we need to chat! Please reach out... https://service.segway.com/us-en/
Rated 2 out of 5 stars
Cheaply made
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would love to say i love this scooter, but the amount of plastic and little screws do not hold up on it for what it is supposed to do. My fender continuously makes noise on it, for the price of this and what it out there I will be returning it to pursue a different option
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for your feedback about the Max G2 Scooter. We're sorry to hear about the unexpected build quality and noise issues. Your comments are noted. For assistance with your product, don't hesitate to contact our support team at technicalsupport@segway.com.
Best regards, Segway-Ninebot Customer Support
Rated 3 out of 5 stars
Speed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I realy like it, but my problem is the max speed on the app 20. It should be 22. I had the previous generation and it was going 19 mph so I was expecting it to be faster but it’s not.we
I would recommend this to a friendRated 1 out of 5 stars
Not work it they will not last, NO customer suppor
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked fine until it did not, got it in July 23, by Oct 23, rode 700 miles (all street/ sidewalks) , small crash from hitting a crack in the sidewalk. , the front forks bent and it was not rideable. after about a month trying to get anyone, any reply from Seaway warranty dept. (3 months later still no reply) I gave up and took it to the local Segway shop, (keep in mind the only authorized repair place is Los Angles Ca, which is to far for me. 3 weeks later the est cot of repair was over $800, front fork, read motor, front brakes, unknown electrical issues. I decided not to have it repaired and the shop offered me $0 in scrap value, they said sometimes they do offer some in store credit so that is why i asked. That shop were talking bad about Segway, And they were telling me story about how someone has brought their Max GT2 in twice already for repairs and they had that just 1 year so i decided not to buy another Segway, I decided on an E bike and the shop i purchased the E bike from also had nothing nice to say about Segway and their products. NOTE i did not deal with Best buy so this is not directed at Best Buy.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thanks for taking the time to write in! I'll need to take a closer look at this issue to see what's going on. Can you please send an email to technicalsupport@segway.com so our internal team can provide a response to your inquiry?
Rated 1 out of 5 stars
Scooter accident
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the features caused me to crash and break my ankle and left thumb dont ever use cruise control or traction control as it will cause you to whip out like i did
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi Thanekfgmailcom - please reach out to our team to discuss your situation. Thank you. https://service.segway.com/us-en/
Rated 1 out of 5 stars
Segway scooter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down in two days powered off did not work. I wouldn’t recommend buying it unless I ended up getting a lemon. Don’t know I didn’t buy it bought Segway F3
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi DavidR - your experience isn't the 'norm'... let's talk and figure out a solution! https://service.segway.com/us-en/
Rated 1 out of 5 stars
Won’t charge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a year old. 2nd Segway scooter that battery would not charge after less then a year.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi LezliG - thank you for your review. Please reach out to our team and let's see how we can help! https://service.segway.com/us-en/
Rated 2 out of 5 stars
Overpriced. Doesn’t worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im 250lbs. After 350 miles, the battery 3/10 life is unstable. Fully charge I barely get 12 miles on sport mode. Top speed is inconsistent. Sometimes, I have restart halfway cause it's unresponsive. For the price 3/10.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi Ralph, thank you for your feedback of the Max G2 Scooter. We're sorry to hear about the battery life and performance issues you are experiencing. Your comments are important and will be shared with our product team. For further assistance, please contact our support team at technicalsupport@segway.com
Best regards, Segway-Ninebot Customer Support
Rated 3 out of 5 stars
Questionable battery life
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery started not charging fully after 4 months.
I would recommend this to a friendRated 3 out of 5 stars
Tire sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs great only issue is it makes a squeaking sound on the front tire.
I would recommend this to a friendRated 1 out of 5 stars
Very disappointed!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had to exchange the scooter 4 times since December. We have had electrical issues and parts just falling off. I would NOT purchse this again.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi, We're sorry to hear about your experience on the Max G2. We'll be sure to share your feedback with our product team. To assist you in resolving this matter, please feel free to contact our after-sales service team at your convenience. Email: technicalsupport@segway.com Hotline: 1-866-473-4929 Hours of Operation: Monday - Friday, 5:30 AM - 5:00 PM Pacific Standard Time. We will do our best to assist you to resolve this promptly and efficiently.
Rated 1 out of 5 stars
Best Buy protection does not apply
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy protection is not covered by this product.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi NerdMech1200 - hopefully your Max G2 would receive 5-stars!! Unfortunately we do not have visibility to the Best Buy protection plan terms and conditions. If there is anything we can do to help, please reach out! https://service.segway.com/us-en/
Rated 1 out of 5 stars
Faulty Breaks
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this scooter less than 3 months, breaks failed causing my son to have to bail himself off the scooter into a yard since he could not get it to stop. Best Buy won’t take it back as they don’t offer warranties for scooters, Segway (manufacturer) is not being responsive as to getting this fixed or replaced
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hello, please accept our apologies for any issues or inconveniences caused by our Max G2 scooter. Please reach out to technicalsupport@segway.com with your original case number and we'll do our best to get your issue resolved!
- Pros mentioned:Battery life
Rated 1 out of 5 stars
junk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.owned for 2 days overheated and after that would not take a charge never had a issue with the older max wish i never sold it waiting for this
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write in. We appreciate your feedback. This information will be helpful. We apologize for any inconvenience this may have caused.
Rated 1 out of 5 stars
Scooter Challenges
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mixed reviews. Started out being really cool and in less than 30 days it won’t charge and ultimately doesn’t work.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi, We're so sorry to hear about your experience with the Max G2. To assist you in resolving this matter, please feel free to contact our after-sales service team at your convenience. Email: technicalsupport@segway.com Hotline: 1-866-473-4929 Hours of Operation: Monday - Friday, 5:30 AM - 5:00 PM Pacific Standard Time. We will do our best to assist you to resolve this promptly and efficiently.
Rated 1 out of 5 stars
Too slow and kind of cheap built
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too slow and couldn’t get it over 11mph on day one even after registering and running in sport mode. If this is sport mode I would hate to see anything less. I didn’t realize it had drum brakes instead of disc brakes and it just seems cheap built especially at $1000+ price
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi Jason, thank you for sharing your feedback on your MAX G2 scooter. We’re sorry to hear about your experience with the speed and performance. Please ensure the battery is fully charged and all settings are configured correctly. Our support team is ready to assist if the issue continues.
We understand your concerns about the drum brakes. They are designed for reliable, low-maintenance performance. Your feedback on the build quality is noted and will be shared with our product team. We want to ensure your satisfaction. Please contact our support team at technicalsupport@segway.com for further assistance.
Rated 1 out of 5 stars
Bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This must’ve been some kind of deal that they got with Segway because I’ve written one that was purchased from the company itself and I’m really not impressed with the ones that not purchased and purchased two from there one of them the break didn’t work the second wouldn’t unlock w phone.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write a review. We would appreciate the opportunity to look into this for you and see if we are able to assist you. Please reach out to technicalsupport@segway.com to see if we can isolate what is occurring. Please include your contact information and a description of what we can assist with, and someone will get back to you as soon as they can.
Best,
Segway-Ninebot Customer Support