Customer Ratings & Reviews

This is our second Segway scooter and we absolutely love the technology upgrades that they’ve made. We ride out scooters everywhere and the added front and read shocks have made our rides smoother than ever, especially over rough urban areas. HIGHLY RECOMMEND this pride t

Put 300 miles on it so far. Nothing broke and built like a tank. This one's the perfect medium between range and speed.

The scooter Is great it reliable and very fast the battery I awesome on it it lasts a long time

Love it! Nice ride! You won't be disappointed with this great scooter! A+++

Love it! Little heavy but battery lasts forever and its fun to ride!

First one was busted. It had a massive dent at pick up and when I opened it at home it had a potential battery opening where water can get in. Returned no problem with Best buy and 2nd one was perfect. Thanks Best buy, your customer service team was A+. This is a HIGH QUALITY scooter. No problem with bumps on the roads if you lives in a city environment with bad roads.

I love this thing, I’m a bigger guy 6’3” and 194 ibs and I can easily get mileage out of this thing. Worth the price for the build quality.

After owning the previous model Very impressed with the upgrades very fast and pepy nice addition with the blinkers 3 mph speed upgrade and self healing tires am very happy so far.

Solid scooter that stops well with suspension you can feel. Phone app is great since you can track and lock the scooter from your phone.

We love our scooter! We have bought two of them. They ride great and are easy to use. Fantastic for popping around town.

Fantastic much better handling and acceleration that my last scooter. This product changed my life for the better. Thanks Segway/Ninebot!!!

Love the scooter's lots of fun and reliable.and they look great

Great scooter, very fun to cruise around. Goes very vey fast.

Excellent. Like the springs to absorb shocks. High level product. I found charging somewhat slow.

Great scooter. Great mix of power and features. Was a good upgrade from the original max.

Pretty good scooter gets me around the city without issue!

Great for the family..good suspension for trail riding

Wish i have gotten this sooner!! Awesome ride, great on the Brooklyn bridge!!

It’s such a fun device but it has many design and software flaws and segways customer support is nonexistent. Within 3 weeks of new the rear fender’s folding clip fell off due to not being torqued properly or lack of loc-tite. I opened a case with Segway customer support and they immediately said they could send me a new one… never happened. About 2 months after that (less than 300 miles in) a very loud and concerning clunk noise developed from the rear end when giving it throttle. I reached out again to customer service and they want me to send the entire scooter back to their service department in California. How on earth do you expect me to box this thing up and ship it, let alone without even telling me it will for sure be under warranty or even returned? I pushed the claim further and they then offered to send me a new rear motor as the most probable component to solve the issue.. to replace on my own, which is fine. Here I am literally three more months after they confirmed they would send me a motor and fender with neither item. They continue to say neither is in stock… yet somehow they can still deliver new scooters. I asked for a trade out and they said they can’t do that after 30 days. It is also relevant that this scooter has never been wrecked or even laid down. There isn’t a scratch on either handlebar end. So here I have a $1,000 product that lasted <100 miles before a failure, 300 miles before a critical failure and the manufacturer won’t support well within the warranty period. If someone from Best Buy or Segway would like to reach out to me about this I would appreciate it. My Best Buy order number was: BBY01-806777768869 My Segway customer service case number is 00446510

I’m sad that within 26 days of having this scooter, an error 40 code message appeared on the dashboard which means I now have to send it back to Segway in California for them to inspect and repair, and hopefully at no charge to me. Then they have to send it back. Unfortunately, there is no support system set up in Philadelphia, that I can take the scooter to locally for it to be fixed. Instead I have to ship it for repair. I am not entirely sure why this error code appeared so quickly. I barely ride it as it is. So it’s really odd to me. I expected better from Segway. Apart from this issue, it’s a great ride! I have enjoyed riding it around the city getting to and from appointments.