Customer Ratings & Reviews
- Model:
- AA.05.15.01.0002
- SKU:
- 6541285
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the Max G2 Electric Kick Scooter's good speed and overall performance, with many praising its ride quality and suspension. The scooter also receives positive feedback for its battery life, range, and portability. However, some customers find the weight to be a drawback, and a few have mentioned concerns about hill climbing ability.
This summary was generated by AI based on customer reviews.
Best Buy protection does not apply
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy protection is not covered by this product.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi NerdMech1200 - hopefully your Max G2 would receive 5-stars!! Unfortunately we do not have visibility to the Best Buy protection plan terms and conditions. If there is anything we can do to help, please reach out! https://service.segway.com/us-en/
Too slow and kind of cheap built
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too slow and couldn’t get it over 11mph on day one even after registering and running in sport mode. If this is sport mode I would hate to see anything less. I didn’t realize it had drum brakes instead of disc brakes and it just seems cheap built especially at $1000+ price
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi Jason, thank you for sharing your feedback on your MAX G2 scooter. We’re sorry to hear about your experience with the speed and performance. Please ensure the battery is fully charged and all settings are configured correctly. Our support team is ready to assist if the issue continues.
We understand your concerns about the drum brakes. They are designed for reliable, low-maintenance performance. Your feedback on the build quality is noted and will be shared with our product team. We want to ensure your satisfaction. Please contact our support team at technicalsupport@segway.com for further assistance.
Bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This must’ve been some kind of deal that they got with Segway because I’ve written one that was purchased from the company itself and I’m really not impressed with the ones that not purchased and purchased two from there one of them the break didn’t work the second wouldn’t unlock w phone.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write a review. We would appreciate the opportunity to look into this for you and see if we are able to assist you. Please reach out to technicalsupport@segway.com to see if we can isolate what is occurring. Please include your contact information and a description of what we can assist with, and someone will get back to you as soon as they can.
Best,
Segway-Ninebot Customer Support
Scooter Challenges
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mixed reviews. Started out being really cool and in less than 30 days it won’t charge and ultimately doesn’t work.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi, We're so sorry to hear about your experience with the Max G2. To assist you in resolving this matter, please feel free to contact our after-sales service team at your convenience. Email: technicalsupport@segway.com Hotline: 1-866-473-4929 Hours of Operation: Monday - Friday, 5:30 AM - 5:00 PM Pacific Standard Time. We will do our best to assist you to resolve this promptly and efficiently.
Broke in 40 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The scooter broke with an error 40 which is an abnormal Control Board Temperature Sensor. Used this scooter for 40 days and it already broke. Now I have to send it to Segway to diagnose and to fix it. But they don’t even provide a box to ship it to California and so I would have to pay for a box to ship it.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Dear customer, we are very sorry to hear that that are experiencing problems with your MAX G2. Our goal is to help you ASAP. Please refer to the warranty policy found at the following link: https://support.segway.com/product_files/20230809021158_Ninebot%20KickScooter-Max-G2%20Warranty%20Information.pdf. We cannot provide boxes but we will be happy to help offset this by providing a courtesy prepaid shipping label. Many of our customers have had good luck finding suitable boxes at our dealers such as Target, Best Buy, Sam's Club, etc, or at local bicycle shops.
Unsafe - buggy software, unstable steering
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reducing the rating due to safety issues with ghost acceleration and excessive regeneration braking. Another issue is handlebars instability due to what I feel like bad angle for steering. I am retuning it as I crashed on this scooter due to those hardware/software bugs. Without these issues, this could have been the best scooter in the market.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write in. We appreciate your feedback. This information will be helpful. We apologize for any inconvenience this may have caused. Can you please send an email to technicalsupport@segway.com so our internal team can provide a response to your inquiry?
customer service is trash
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i purchased in March 6 months later it wont charge. Contacted segway and was told they would send me a part for me to repair. 4 weeks later no part. bike still doesnt work.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hello, thank you for sharing your feedback with us. We’re sorry to hear that you are dissatisfied with your Max G2's charging issues. Please reach out to community@segway.com with your original case number and we'll do our best to get those parts to you and get you back on the road!
Turned on once then never again!
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went through the trouble of picking this giant thing up and setting it up. I registered everything on the app, updated firmware. I left it to charge, then went i went to try to ride it, the rear wheel made a strange noise then turned off and doesnt want to turn on! Completely unacceptable.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write in. We apologize for any inconvenience this may have caused. Can you please send an email to technicalsupport@segway.com so our internal team can provide a response to your inquiry?
Too expensive not easy use and slow slow
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very easy to ride have to push to 3 mph to get it to take off. Have to set up app online before it will go above 15 mph...very frustrating so i returned it also too much money for such a slow scooter
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this scooter does not work as you expected. Our scooters are carefully designed and engineered, and we take great measures to ensure that the scooters we send out are in great working condition. We hope that you reconsider us in the future! We will continue to strive to provide our customers with the best experience and support possible. Best of luck! Segway-Ninebot Customer Support
Trash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ran hot at top speed. Two weeks old and died. My last Segway never had issues for 5 years this is crap. Now I am outside USA can not get fixed.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi Kenneth, we're truly sorry for any inconvenience you've experienced with the Max G2 overheating. Depending on your location, you may be able to contact a local dealer for repairs. Please contact us at technicalsupport@segway.com for assistance with this matter.
Poor quality scooter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality and Best Buy have a stupid policy with 15 days return only instead of a one month
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this scooter does not work as you expected. Our scooters are carefully designed and engineered, and we take great measures to ensure that the scooters we send out are in great working condition. We hope that you reconsider us in the future! We will continue to strive to provide our customers with the best experience and support possible.
Best,
Segway-Ninebot Customer Support
- Pros mentioned:SpeedCons mentioned:Weight
So far so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only had it for a couple days but so far enjoying it. Great speed, easy to bold, although heavy.
I would recommend this to a friendBrand response from Official Segway Support
Posted .Dear Customer,
Thank you for sharing your review of the Segway Max G2 Electric Kick Scooter. We’re glad to hear you’re enjoying it so far, with its great speed and convenient folding design. We appreciate your note about the scooter’s weight — feedback like this helps future riders know what to expect.
If you ever have questions or need assistance, please reach out to our Segway Customer Support team at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929).
Best regards,
Segway Customer Support Team
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never able to get speed above 16mph using all settings. Current maximum distance approximately 33 miles per charge.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write in. We appreciate your feedback. This information will be helpful. We apologize for any inconvenience this may have caused.
Safety issues, would not recommend.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Firmware issues resulting in ghost acceleration and breaking. I was injured due to the acceleration issue and returned the scooter immediately.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write in. We appreciate your feedback. This information will be helpful. We apologize for any inconvenience this may have caused and we truly are very sorry you had this experience .
Item availability sucks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pre-ordered the item last May but I didnt get the item until now. They keep on pushing the availability date back.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write in. We appreciate your feedback. This information will be helpful. We apologize for any inconvenience this may have caused. Can you please send an email to technicalsupport@segway.com so our internal team can provide a response to your inquiry?
Battery dead in 3 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within 3 months the battery is dead and becomes out of order.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write a review. We would appreciate the opportunity to look into this for you and see if we are able to assist you. Please reach out to technicalsupport@segway.com to see if we can isolate what is occurring. Please include your contact information and a description of what we can assist with and someone will get back to you as soon as they can. Best, Segway-Ninebot Customer Support
Damaged Scooter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The box and scooter were damaged like the other reviews.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write in. We appreciate your feedback. This information will be helpful. We apologize for any inconvenience this may have caused.
- Pros mentioned:Speed, Suspension
I love this scooter it is worth every penny!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This super scooter has amazing range, shock absorption, and womps around at 22mph! I rode 19 miles back home from Honolulu!
I would recommend this to a friendBrand response from Official Segway Support
Posted .Dear Customer,
Thank you for sharing your enthusiastic review of the Segway Max G2 Electric Scooter. We’re thrilled to hear you love it and find it worth every penny! It’s great to know the scooter’s impressive range, smooth shock absorption, and 22 mph speed made your 19‑mile ride back from Honolulu such a success. That’s exactly the kind of performance and reliability we aim to deliver.
If you ever have questions or need assistance with your scooter, please reach out to our Segway Customer Support team at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929).
Best regards,
Segway Customer Support Team
Horrible Customer Service - Avoid
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fun product but once you get a flat you’re screwed!
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write in. We appreciate your feedback. This information will be helpful. We apologize for any inconvenience this may have caused.
- Pros mentioned:Speed
Scooter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plenty fast enough, long range on full charge, different settings for speed
I would recommend this to a friendBrand response from Official Segway Support
Posted .Dear Kayla,
Thank you for sharing your review of the Segway Max G2 Electric Kick Scooter. We’re delighted to hear you find it plenty fast with a long range on a full charge. It’s great to know the different speed settings are adding flexibility to your rides and making the scooter even more enjoyable to use.
Your feedback highlights exactly what the Max G2 was designed for — performance, range, and versatility.
If you ever have questions or need assistance with your scooter, please reach out to our Segway Customer Support team at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929).
Best regards,
Segway Customer Support Team