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Customer reviews

Rating 4.6 out of 5 stars with 743 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers consistently note the Max G2 Electric Kick Scooter's good speed and overall performance, with many praising its ride quality and suspension. The scooter also receives positive feedback for its battery life, range, and portability. However, some customers find the weight to be a drawback, and a few have mentioned concerns about hill climbing ability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 743 reviews
  • Pros mentioned:
    Ride quality

    Rated 5 out of 5 stars

    Segway… is the only way

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Segway MAX G2 does not disappoint! My first scooter a few years ago was a small basic electric scooter, no name brand.. bought on whim and it went up to 15mph - I thought tit was great. Till I discovered the world of Segway. I purchased 2 Segway scooters, the MAX G2 & Ninebot F3. Both are amazing. the G2 has Such a smooth ride, handles very well, and the ability to change setting thru the Segway / Ninebot App is a game changer. I’m officially a Segwayer, Fanatic… whatever you want to call it. I’m a customer for life.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Andy,

      Thank you for your 5‑star review of the Segway Max G2 Electric Kick Scooter. We’re thrilled to hear the G2 has exceeded your expectations with its smooth ride, excellent handling, and app‑enabled features. It’s wonderful to know that both your Max G2 and Ninebot F3 are delivering the quality and performance you were looking for.

      We truly appreciate your loyalty and excitement in becoming a “Segwayer.” Your feedback means a lot to us, and we’re honored to have you as a customer for life.

      If you ever have questions or need assistance, please reach out to Segway Customer Support at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to help.

      Best regards,
      Segway Customer Support Team

  • Pros mentioned:
    Battery life, Speed

    Rated 4 out of 5 stars

    Speedy?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have mixed feelings about this scooter. Its definitely got speed and miles if thats what your looking for. It can go 3-4 days without a charge being used on sport mode. My main issues are just the build of the scooter. The scooters pretty tall and high off the floor, which is great if your tall, but not if your short. Handle bars reach my collar bones making it at times awkward to roll around. The height of it makes it awkwardly lean heavily onto one side The horn is very loud and clear but surprisingly many people do not hear it compared to a traditional bike bell. The turn signals in theory are a great idea, iveould use them more often but having small hands makes it difficult to reach for them. Not only that, the handle bars are much longer in order to make room for the turn signal lights. This has made it awkward putting the scooter into certain cars as the handle bars become stuck inside the trunk. I also wish the placement for the folding hook was in the middle rather than next to the acceleration button. Multiple times its become unclipped when removing from car trunks. Overall it runs smooth, acceleartion is fast, and the breaks do a decent job at stopping at full speed.

    I would recommend this to a friend
  • Pros mentioned:
    Ride quality, Speed

    Rated 5 out of 5 stars

    First E scooter got the ninebot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to Miami and Cali on a vacation, tried the street E scooter and fell in love. So i decided to buy one. It is a great smooth scooter. But due to max speed. I ended up giving it to my daughter. I bought the Varla eagle one 2.0. Which is still coming. I needed somthing faster and it goes 40 mph. My husband has the varla pro and that goes so smooth with the suspension. Dont like the look of the varla as much as the ninebot but it definitely feels more sturdy going at high speed. With 2000W. I thought i would get more range with ninebot going max speed.. but come to find out it only last 25 miles with max speed instead of 43 miles . All in all i think its still a great scooter for those who like average speed commute to school and work. .

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome scooter.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a used GoTrax Rival from a friend and it didnt seem big enough for me. (I'm 6'4, 220) It was just a tid bit slow, it struggled getting up hills. It didnt get very many miles before it was dead. (6 miles). So I was ready for an upgrade. I did research and people spoke highly of the Segway Max. I came acrosss a comment that said they wish they had waited and pre-ordered the Max G2. So I did just that! I waited until the last minute. $799. It came about a month laster. This scooter has it all. Plenty of power, just enough speed, plenty of range and I dont feel like I'm riding a kid's toy. The app is easy to set up. Has Apple Find my built in along with a security alarm. I absolutely love it!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still one of the best options

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this mainly to upgrade my current scooter and to extend the range for a trip to middle of nowhere Texas. I was debating purchasing this one or the new version and decided to go with this after watching reviews on YouTube of people complaining about the range of the new one. I was able to go on a pretty long ride, climb a couple of pretty steep hills and even got chased by dogs and was able to get away. Now the scooter is pretty heavy and not the easiest to carry around, but it is foldable and portable. But this is a good compromise for the awesome features you’re getting. You can set. How you want the brake light to respond when hitting the brakes. The hard on this one is better than the new version as the new version has a bell child bicycle horn and this one has a loud electronic cord. A lady entering a large pick up truck with generator noises around, was able to hear me from half a block away and look up when I hit the horn. You also have turn signals and emergency lights. This scooter is jampacked with features from the best in the business.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Customer,

      Thank you for sharing your detailed review on the Segway Max G2 Electric Kick Scooter. We’re delighted to hear that it has proven to be a dependable upgrade for your rides, delivering the range, hill‑climbing ability, and advanced features you were looking for. It’s great to know you value the foldable design, customizable brake light, loud electronic horn, and integrated turn signals and emergency lights. Your feedback reinforces our commitment to building scooters that balance performance, safety, and convenience.

      If you need further assistance or have questions about your scooter, please contact Segway Customer Support at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to help.

      Best regards,
      Segway Customer Support Team

  • Pros mentioned:
    Ride quality

    Rated 5 out of 5 stars

    Seat?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal. Easy setup and ride. Fun to ride and even got my french bulldog loved it. It has tons of power. Finding a seat not so easy.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear JasonC,

      Thank you for sharing your review of the Segway Max G2 Electric Kick Scooter. We’re delighted to hear that you found it a great deal, easy to set up, and fun to ride—especially with your French bulldog enjoying the experience too! It’s wonderful to know the scooter’s power and performance are meeting your expectations.

      At this time, we do not offer a compatible seat accessory for the Max G2 model. Your feedback is very valuable, and we’ll be sure to share it with our product team as we continue to expand accessories and features for future models.

      For any questions or assistance, please contact our support team at technicalsupport@segway.com.

  • Pros mentioned:
    Speed
    Cons mentioned:
    Motor

    Rated 5 out of 5 stars

    Well worth the purchase!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little machine is amazing! Very fast and ready to go right out of the box. It helps me cut down on the gas I am using during my daily commute to work (2.5 miles from my house). It accelerates very quickly. The only annoying bit is you have to push off from the ground fairly hard to get the motor to engage, you can't simply press the accelerator. (but that also might be a safety feature so the machine does not speed off if you unintentionally hit the accelerator while waiting for your turn to go at a stop light or such thing)

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Suspension

    Rated 5 out of 5 stars

    The perfect first scooter

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never thought about getting an electric scooter but Best Buy had this one for $799 if i pre-order it and i gave it a try. This scooter is awesome. The features i like the most are the suspension, lights, alarm and that you can us Find My app on your iphone to see where the scooter is. I weight 220lb and this scooter move pretty good. I dont know how good would be the range i would able to get but im pretty sure it will be at least 20 miles and im happy with at least that. I will recommend this scooter to anyone.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi MAJG1 - thank you for the review... we agree... the Max G2 is awesome! =). Enjoy.

  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    The best of the best

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best option I could have made is to have bought my Ninebot Segway scooter. I use it every day to go to work, it's fun, fast and durable.

    I would recommend this to a friend
  • Pros mentioned:
    Ride quality

    Rated 5 out of 5 stars

    Segway gmax2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Affordable price quality built the range is good and no problems picking it up from the store Best Buy lower the price

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Thanks so much for your review! We're glad to hear you're happy with the build quality and range. At Segway-Ninebot we're committed to delivering high-quality products and experience for our customers. If you ever need any assistance, please reach out to technicalsupport@segway.com. Happy Riding!

  • Pros mentioned:
    Suspension

    Rated 5 out of 5 stars

    So smooth and good to go

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the 1st Ninebots. Too harsh with no suspension. Sold it within months. Now 3 years later this is way improved. Super comfy suspension with very good power. I don't have any complaints. Just a fyi. Don't update to firmware 1.7.6. caused me to lose torque and off the line power. I have 1.7.0 now and it's great feeling. If updating firmware go to Reddit get some advice lots of advice and don't update blindly if you are already happy with the performance.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Segway G2 Max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking to purchase my first electric scooter and I choose Segway because of their reputation of quality products. This scooter has been more than i thought it would be. If i could ride it everywhere I would. The speed, battery life and and overall comfort i give this a 10+. I really satisfied with my purchase

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    If I could give it 4 1/2 stars I would.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from my first escooter a Gotrax GXL2 where I realized it was struggling with my weight. And my neighborhood in Central NJ has more varied inclines, dealing with suburban street traffic, potholes, and to commute to work occasionally where I'm anxious about battery life. The Ninebot Max G2 feels less like an toy and more like a vehicle's imo. It's more sturdy, better handling, can handle different road conditions and it's smooth. I feel more seen on the road with an working breaklight, turn signals and a brighter light. I'm 5'8“ and I don't feel fatigued or feel my feet is crowded when ridding the scooter or feeling every bump on the road or sidewalk The only drawback is the weight. Most of the weight imo is in the back where the motor is located. So if you live on a walkup or take transit where u need to lift the scooter up and your not use to lifting 55+ lbs you're going to struggle. Kinda wish the turn signal button wasn't too close to the horn button, I keep hitting it accidentally. If the horn button was located on the right side handle it would have been a better placement. Aside from those two things I recommend the scooter if your want a scooter for a last mile commute to work and home and if you want a scooter for leisure riding.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Thank you for your feedback! We appreciate your time taken to write this review. Glad to hear you are enjoying your Segway product!

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Thats my husband

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to get in the car just all around fun scooter to have if you thinking of buying one than dont think trice get this scooter its worth the money does what said eady to ride

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Kim,

      Thank you for sharing your review of the Segway Max G2 Electric Kick Scooter. We’re delighted to hear how much fun it’s been for your husband and that you find it easy to transport, reliable, and worth the investment. It’s wonderful to know the scooter is living up to expectations and delivering a smooth, enjoyable ride.

      Your feedback highlights exactly what we aim for — convenience, performance, and fun all in one.

      If you ever have questions or need assistance with your scooter, please reach out to our Segway Customer Support team at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929).

      Best regards,
      Segway Customer Support Team

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best scooter by far

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even with this being my first scooter i can confidently say this will replace my car commuting to university. It breaks really fast, is really quick in sports mode, and has great range, as well as an impressive app compared to other scooters. By far the best bang for your buck.Would recommend again! Just perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Suspension

    Rated 5 out of 5 stars

    Something more than just a scooter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite fast, soft suspension, easy to use. I really liked it!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    The max G2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best product I ever had and plus this scooter is really really really fast. The thousand watt motor in a 22 mph rating is kind of crazy for this scooter.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Carolton,

      Thank you for your review of the Segway Max G2 Electric Kick Scooter, Foldable with 43 Mile Range and 22 mph Max Speed – Black. We’re thrilled to hear that you consider it the best product you’ve ever had and that you’re enjoying the impressive speed. Your excitement about the “crazy” performance really shows how much fun you’re having with your scooter!

      If you ever have questions or need assistance, please contact Segway Customer Support at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to help.

      Best regards,
      Segway Customer Support Team

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Margarita

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing, a very fast scooter 3 different modes. We did our research trying to get the best fit for us and we are so glad we found it at our local store and we bought it. Its worth every penny.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Margarita,

      Thank you for sharing your feedback on the Segway Max G2 Electric Kick Scooter. We’re delighted to hear that you find it amazing, fast, and versatile with its three riding modes. It’s wonderful to know your research led you to the right fit and that the scooter has proven to be worth every penny.

      If you ever need assistance or have any questions about features or maintenance, please feel free to reach out to our support team at technicalsupport@segway.com.

      Best regards,
      Segway Customer Support Team

  • Pros mentioned:
    Ride quality
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Segway - Max G2

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never owned a scooter before and was leery of getting one. I am older adult and was worried about stability. The scooter is fantastic. Very stable and the shocks make for a very comfortable ride. The only con, as others have mentioned is it is heavy. Not horrible if you only need to carry up a flight or so of stairs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    College

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good scooter range wise, i used it to commute to school abd i d definitely recommend it to highschoolers or college students to move around campus or commute

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Customer,

      Thank you for sharing your review of the Segway Max G2 Electric Kick Scooter. We’re glad to hear that its range has been reliable for your school commute and that you would recommend it to high school and college students for getting around campus or commuting. Your positive feedback is greatly appreciated.

      For any questions or assistance, please contact our support team at technicalsupport@segway.com.

      Best regards,
      Segway Customer Support Team