Customer Ratings & Reviews
- Model:
- AA.05.15.01.0002
- SKU:
- 6541285
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the Max G2 Electric Kick Scooter's good speed and overall performance, with many praising its ride quality and suspension. The scooter also receives positive feedback for its battery life, range, and portability. However, some customers find the weight to be a drawback, and a few have mentioned concerns about hill climbing ability.
This summary was generated by AI based on customer reviews.
Purchaser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The scooter rode great. Bought the more expensive version because of the alarm/find my features. However, the alarm needs upgrading. Great for campus . . . Until it got stolen.
I would recommend this to a friendBrand response from Official Segway Support
Posted .We are sorry to hear this. We will forward your suggestion to our product development department. If possible, you can check out our latest products—we’d love to serve you again!
Good time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of fun to ride. Takes a little getting used to but then it's great. Do wish it had a little bit more power on hills.
I would recommend this to a friendThank you!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best transaction I have ever participated in. Scooter is totally awesome. So much fun.
I would recommend this to a friendWow
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scooter is phenomenal this far, safe and the upgrades are felt
I would recommend this to a friendScooter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good had to do some upgrades to the front suspension but other than that good
I would recommend this to a friendHappy Me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best thing that I’ve ever bought for myself
I would recommend this to a friendGreat scooter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great scooter for its price. Worth every penny the best!
No, I would not recommend this to a friendGood starter
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great starter scooter no issues yet. Charging holds and smooth ride.
I would recommend this to a friendmax g2
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very fun to cruise on. me and the fiance take them out all the time
I would recommend this to a friendHills
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The scooter is terrible uphill. Goes great downhill or on straightaways but going up hills it’s terrible.
No, I would not recommend this to a friendMAX G2 FUN!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEST EXPERIENCE EVER! AMAZING RIDE AND PERFORMANCE!
I would recommend this to a friendBluetooth Stopped Working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this scooter in August 2025. It worked fine for 5 weeks and then stopped connecting via Bluetooth to my phone and the scooter is now locked an unable to be used as a result. I performed all the troubleshooting tips listed on the Segway website, spent hours on the phone with Segway customer support, took it in to a Segway official repair center, none of which solved the issue. After researching the issue extensively online, it sounds like this is a frequent problem with no solution. Buyer beware.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write a review. We would appreciate the opportunity to look into this for you and see if we are able to assist you. Please reach out to technicalsupport@segway.com to see if we can isolate what is occurring. Please include your contact information and a description of what we can assist with and someone will get back to you as soon as they can. Best, Segway-Ninebot Customer Support.
Son Loves it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Son loves this & makes his commute to school a breeze!
I would recommend this to a friend- Pros mentioned:Speed
Not water resistant enough
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not water resistant enough for the quality and speed of this particular electric scooter. Squeaks after the first day and you can't do any maintenance yourself.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write a review. We would appreciate the opportunity to look into this for you and see if we are able to assist you. Please reach out to technicalsupport@segway.com to see if we can isolate what is occurring. Please include your contact information and a description of what we can assist with and someone will get back to you as soon as they can. Best, Segway-Ninebot Customer Support
Terrible Customer Support from Segway
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after six months. Sent to authorized repair shop, it has been there for over three weeks and nothing has been done. Segway does not respond to the repair shop nor have they responded to me. I have contacted them multiple times via email, phone, and online chat. Each time they say they'll put a note in the case file and have someone follow-up with me. To date no one has contacted me nor the repair shop. I cannot adequately express the frustration I have experienced in dealing with Segway. It appears that there is a complete lack of concern for customers after a sale is completed. One would expect a company to stand behind the products it sells.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Dear Mark,
We understand that this may be frustrating, and what we want is to find the best resolution for you regarding your Segway Max G2 Electric Kick Scooter. Waiting weeks without updates or progress is not the experience we want for our riders, and we regret that this has been your situation.
If you are still having issues, please contact our Segway Customer Support team directly at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929). We’ll make sure your case is properly addressed and resolved as quickly as possible.
Best regards,
Segway Customer Support Team
Segway came damaged
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered a Segway Max G2 online for my Sons birthday & It came damaged. Working on trying to get it exchanged asap.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Oh no, not the kind of birthday surprise we had in mind! We’re so sorry the Max G2 arrived damaged, but don’t worry—we’ll work on getting that exchange sorted out ASAP so your son can get rolling in no time. Please reach out to technicalsupport@segway.com for further assistance. Thanks for your patience, and we’ve got this covered!
quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.east to asen y and easy to use to expencive poor quiality
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi David, We're sorry to hear about your experience with the Max G2. To assist you in resolving this matter, please feel free to contact our after-sales service team at your convenience. Email: technicalsupport@segway.com Hotline: 1-866-473-4929 Hours of Operation: Monday - Friday, 5:30 AM - 5:00 PM Pacific Standard Time. We will do our best to assist you to resolve this promptly and efficiently.
Speed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I realy like it, but my problem is the max speed on the app 20. It should be 22. I had the previous generation and it was going 19 mph so I was expecting it to be faster but it’s not.we
I would recommend this to a friendCheaply made
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would love to say i love this scooter, but the amount of plastic and little screws do not hold up on it for what it is supposed to do. My fender continuously makes noise on it, for the price of this and what it out there I will be returning it to pursue a different option
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for your feedback about the Max G2 Scooter. We're sorry to hear about the unexpected build quality and noise issues. Your comments are noted. For assistance with your product, don't hesitate to contact our support team at technicalsupport@segway.com.
Best regards, Segway-Ninebot Customer Support
Not work it they will not last, NO customer suppor
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked fine until it did not, got it in July 23, by Oct 23, rode 700 miles (all street/ sidewalks) , small crash from hitting a crack in the sidewalk. , the front forks bent and it was not rideable. after about a month trying to get anyone, any reply from Seaway warranty dept. (3 months later still no reply) I gave up and took it to the local Segway shop, (keep in mind the only authorized repair place is Los Angles Ca, which is to far for me. 3 weeks later the est cot of repair was over $800, front fork, read motor, front brakes, unknown electrical issues. I decided not to have it repaired and the shop offered me $0 in scrap value, they said sometimes they do offer some in store credit so that is why i asked. That shop were talking bad about Segway, And they were telling me story about how someone has brought their Max GT2 in twice already for repairs and they had that just 1 year so i decided not to buy another Segway, I decided on an E bike and the shop i purchased the E bike from also had nothing nice to say about Segway and their products. NOTE i did not deal with Best buy so this is not directed at Best Buy.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thanks for taking the time to write in! I'll need to take a closer look at this issue to see what's going on. Can you please send an email to technicalsupport@segway.com so our internal team can provide a response to your inquiry?