Customer Ratings & Reviews
- Model:
- AA.05.15.01.0002
- SKU:
- 6541285
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the Max G2 Electric Kick Scooter's good speed and overall performance, with many praising its ride quality and suspension. The scooter also receives positive feedback for its battery life, range, and portability. However, some customers find the weight to be a drawback, and a few have mentioned concerns about hill climbing ability.
This summary was generated by AI based on customer reviews.
Power On - Failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was going great, until all of a sudden it wouldnt power back on
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hey JoeM - sounds like we need to chat! Please reach out... https://service.segway.com/us-en/
Overpriced. Doesn’t worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im 250lbs. After 350 miles, the battery 3/10 life is unstable. Fully charge I barely get 12 miles on sport mode. Top speed is inconsistent. Sometimes, I have restart halfway cause it's unresponsive. For the price 3/10.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi Ralph, thank you for your feedback of the Max G2 Scooter. We're sorry to hear about the battery life and performance issues you are experiencing. Your comments are important and will be shared with our product team. For further assistance, please contact our support team at technicalsupport@segway.com
Best regards, Segway-Ninebot Customer Support
Questionable battery life
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery started not charging fully after 4 months.
I would recommend this to a friendTire sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs great only issue is it makes a squeaking sound on the front tire.
I would recommend this to a friendScooter accident
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the features caused me to crash and break my ankle and left thumb dont ever use cruise control or traction control as it will cause you to whip out like i did
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi Thanekfgmailcom - please reach out to our team to discuss your situation. Thank you. https://service.segway.com/us-en/
Segway scooter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down in two days powered off did not work. I wouldn’t recommend buying it unless I ended up getting a lemon. Don’t know I didn’t buy it bought Segway F3
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi DavidR - your experience isn't the 'norm'... let's talk and figure out a solution! https://service.segway.com/us-en/
- Pros mentioned:Battery life
junk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.owned for 2 days overheated and after that would not take a charge never had a issue with the older max wish i never sold it waiting for this
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write in. We appreciate your feedback. This information will be helpful. We apologize for any inconvenience this may have caused.
Won’t charge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a year old. 2nd Segway scooter that battery would not charge after less then a year.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi LezliG - thank you for your review. Please reach out to our team and let's see how we can help! https://service.segway.com/us-en/
Faulty Breaks
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this scooter less than 3 months, breaks failed causing my son to have to bail himself off the scooter into a yard since he could not get it to stop. Best Buy won’t take it back as they don’t offer warranties for scooters, Segway (manufacturer) is not being responsive as to getting this fixed or replaced
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hello, please accept our apologies for any issues or inconveniences caused by our Max G2 scooter. Please reach out to technicalsupport@segway.com with your original case number and we'll do our best to get your issue resolved!
Very disappointed!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had to exchange the scooter 4 times since December. We have had electrical issues and parts just falling off. I would NOT purchse this again.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi, We're sorry to hear about your experience on the Max G2. We'll be sure to share your feedback with our product team. To assist you in resolving this matter, please feel free to contact our after-sales service team at your convenience. Email: technicalsupport@segway.com Hotline: 1-866-473-4929 Hours of Operation: Monday - Friday, 5:30 AM - 5:00 PM Pacific Standard Time. We will do our best to assist you to resolve this promptly and efficiently.
Too slow and kind of cheap built
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too slow and couldn’t get it over 11mph on day one even after registering and running in sport mode. If this is sport mode I would hate to see anything less. I didn’t realize it had drum brakes instead of disc brakes and it just seems cheap built especially at $1000+ price
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi Jason, thank you for sharing your feedback on your MAX G2 scooter. We’re sorry to hear about your experience with the speed and performance. Please ensure the battery is fully charged and all settings are configured correctly. Our support team is ready to assist if the issue continues.
We understand your concerns about the drum brakes. They are designed for reliable, low-maintenance performance. Your feedback on the build quality is noted and will be shared with our product team. We want to ensure your satisfaction. Please contact our support team at technicalsupport@segway.com for further assistance.
Bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This must’ve been some kind of deal that they got with Segway because I’ve written one that was purchased from the company itself and I’m really not impressed with the ones that not purchased and purchased two from there one of them the break didn’t work the second wouldn’t unlock w phone.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write a review. We would appreciate the opportunity to look into this for you and see if we are able to assist you. Please reach out to technicalsupport@segway.com to see if we can isolate what is occurring. Please include your contact information and a description of what we can assist with, and someone will get back to you as soon as they can.
Best,
Segway-Ninebot Customer Support
Best Buy protection does not apply
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy protection is not covered by this product.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi NerdMech1200 - hopefully your Max G2 would receive 5-stars!! Unfortunately we do not have visibility to the Best Buy protection plan terms and conditions. If there is anything we can do to help, please reach out! https://service.segway.com/us-en/
Broke in 40 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The scooter broke with an error 40 which is an abnormal Control Board Temperature Sensor. Used this scooter for 40 days and it already broke. Now I have to send it to Segway to diagnose and to fix it. But they don’t even provide a box to ship it to California and so I would have to pay for a box to ship it.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Dear customer, we are very sorry to hear that that are experiencing problems with your MAX G2. Our goal is to help you ASAP. Please refer to the warranty policy found at the following link: https://support.segway.com/product_files/20230809021158_Ninebot%20KickScooter-Max-G2%20Warranty%20Information.pdf. We cannot provide boxes but we will be happy to help offset this by providing a courtesy prepaid shipping label. Many of our customers have had good luck finding suitable boxes at our dealers such as Target, Best Buy, Sam's Club, etc, or at local bicycle shops.
Unsafe - buggy software, unstable steering
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reducing the rating due to safety issues with ghost acceleration and excessive regeneration braking. Another issue is handlebars instability due to what I feel like bad angle for steering. I am retuning it as I crashed on this scooter due to those hardware/software bugs. Without these issues, this could have been the best scooter in the market.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write in. We appreciate your feedback. This information will be helpful. We apologize for any inconvenience this may have caused. Can you please send an email to technicalsupport@segway.com so our internal team can provide a response to your inquiry?
Scooter Challenges
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mixed reviews. Started out being really cool and in less than 30 days it won’t charge and ultimately doesn’t work.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi, We're so sorry to hear about your experience with the Max G2. To assist you in resolving this matter, please feel free to contact our after-sales service team at your convenience. Email: technicalsupport@segway.com Hotline: 1-866-473-4929 Hours of Operation: Monday - Friday, 5:30 AM - 5:00 PM Pacific Standard Time. We will do our best to assist you to resolve this promptly and efficiently.
Turned on once then never again!
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I went through the trouble of picking this giant thing up and setting it up. I registered everything on the app, updated firmware. I left it to charge, then went i went to try to ride it, the rear wheel made a strange noise then turned off and doesnt want to turn on! Completely unacceptable.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write in. We apologize for any inconvenience this may have caused. Can you please send an email to technicalsupport@segway.com so our internal team can provide a response to your inquiry?
customer service is trash
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i purchased in March 6 months later it wont charge. Contacted segway and was told they would send me a part for me to repair. 4 weeks later no part. bike still doesnt work.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hello, thank you for sharing your feedback with us. We’re sorry to hear that you are dissatisfied with your Max G2's charging issues. Please reach out to community@segway.com with your original case number and we'll do our best to get those parts to you and get you back on the road!
Too expensive not easy use and slow slow
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very easy to ride have to push to 3 mph to get it to take off. Have to set up app online before it will go above 15 mph...very frustrating so i returned it also too much money for such a slow scooter
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this scooter does not work as you expected. Our scooters are carefully designed and engineered, and we take great measures to ensure that the scooters we send out are in great working condition. We hope that you reconsider us in the future! We will continue to strive to provide our customers with the best experience and support possible. Best of luck! Segway-Ninebot Customer Support
Trash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ran hot at top speed. Two weeks old and died. My last Segway never had issues for 5 years this is crap. Now I am outside USA can not get fixed.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi Kenneth, we're truly sorry for any inconvenience you've experienced with the Max G2 overheating. Depending on your location, you may be able to contact a local dealer for repairs. Please contact us at technicalsupport@segway.com for assistance with this matter.