Customer Ratings & Reviews
![Grouped and corrected text:
1. 28 mph Max. Speed in 30% Mx. Climbing Slope [2]
2. UL Micromobility - netemance Performance Verification Mark Range | Energy Consumption | FL Acceleration | Charge Time | Water Resistance
3. 2000W W Max. Power
4. Brighter Lighting System
5. 2.4s 0-15mph Acceleration
6. Dual Disc Brakes
7. 50 miles Max. Range
8. Works with Apple Find My
9. SEGWAY AirLock Autonomous Unlocking
10. Dual Hydraulic Suspensions
11. Smart TFT Display
12. 20](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/f7daa45f-af22-4fab-89b5-7038458a4c07.jpg)
- Model:
- AA.05.16.01.0002
- |
- SKU:
- 6618845
Customer reviews
Rating 4.6 out of 5 stars with 385 reviews
(385 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the Ninebot Max G3 Electric Scooter's speed, ride quality, and overall performance. Many appreciate the long battery life and ease of use, as well as the added comfort of the suspension and the surprising power it delivers. However, some customers have expressed concerns about the actual range and the scooter's heavy weight.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Too Slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too slow, and at times felt like I would have been better off walking
I would recommend this to a friendBrand response from Official Segway Support
Posted .Dear Customer,
Thank you for sharing your review of the Segway Ninebot Max G3 Electric Scooter. We’re sorry to hear that the speed hasn’t met your expectations and that at times it felt too slow. The scooter is designed with a maximum speed of 28 mph, so if you’re experiencing significantly lower performance, we recommend reaching out to our Segway Customer Support team for assistance. They can help troubleshoot and ensure your scooter is operating as advertised.
Please contact us at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929) so we can look into this further and make sure you’re getting the best possible riding experience.
Best regards,
Segway Customer Support Team
Rated 1 out of 5 stars
The bull t scooters law
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a pretty bad decision on my part. Something went wrong with the scotter i purchased and something went wrong and it started shorting out. I took it back to best buy i was 5 days late to get my money back.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Dear Jason,
We’re very sorry to hear about the difficulties you experienced with your scooter and understand how frustrating this must have been. We sincerely apologize that the product did not meet your expectations and that you encountered issues with its performance.
For return and refund requests, please continue working directly with Best Buy Customer Service, as they handle purchase‑related matters. For any technical support or troubleshooting, our Segway team is here to help. Please contact Segway Customer Support at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929), and we’ll do our best to assist you.
Your feedback is important to us, and we appreciate you taking the time to share your experience.
Best regards,
Segway Customer Support Team
- Cons mentioned:Range
Rated 1 out of 5 stars
The G2 was better than this " new & improved" mode
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed the range is only 16 miles & that's not even sport mode. The G2 went further than this " new & improved" g3. Wished I just got the g2 again cause this thing has been nothing but trouble especially since the update which killed the battery life.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi ChasidyC - thank you for your comment. Range can very based on many conditions like, temperature, speed, slope, weight, tire pressure, etc, etc. Please give our team a shout and I am confident we can review and help. https://service.segway.com/us-en/
Rated 2 out of 5 stars
SEGWAY NINEBOT G3
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The neck starts to wabble after a few days. Dont know how to fix it. All of our neighbors have one a d theirscis doing the same thing.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi PaulC - We would like to work together with you on finding a solution. Safety is one of our top priorities, and we want to get you back on the road. Please reach out to our team for support: https://service.segway.com/us-en/
- Cons mentioned:Range
Rated 1 out of 5 stars
Terrible battery life
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I watch a lot of videos about this scooter and most pf them said it will go 15-18 miles when they ripping it. IT DOESN’T. I rode this for 3.2 miles and the battery goes from 100% to 67%. I will be lucky to get 10 miles out of it.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi, Higgs. We sincerely apologize for the issue you’re experiencing with your scooter. To assist you in resolving this matter, please feel free to contact our after-sales service team at your convenience.
Email: technicalsupport@segway.com Hotline: 1-866-473-4929 Hours of Operation: Monday - Friday, 5:30 AM - 5:00 PM Pacific Standard Time. When reaching out to our support team, please mention that Olivia guided you to contact after-sales service. We will do our best to assist you to resolve this promptly and efficiently.
Rated 1 out of 5 stars
NEVER again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not receive item and Best buy refuses to investigate. They stated it was delivered and they are not on the hook. But, it was never shipped to my door. Please if you purchase only purchase in store and pick up in store. I have been going through this 4 months. They wont even supply me with proper documentation to open a claim with fedex. I will NEVER use bestbuy.com again. Buyer BEWARE!!!
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi Geoff404 - looks like the 1 star review is due to a disagreement between you and BestBuy.com vs. a concern about the Max G3. We are sorry to see this as it must be frustrating. We hope you can soon enjoy your new Max G3 soon and then perhaps provide us your feedback on the product.
Rated 1 out of 5 stars
Location
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you do not have iphone. You can not locate scooter. That is ridiculous.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Dear Daniel,
Thank you for sharing your feedback on the Segway Ninebot Max G3 Electric Scooter. We’re sorry to hear about your frustration with the location feature. At present, certain app functionalities may vary depending on the device and operating system being used, and we understand how inconvenient that can be. Your input is valuable, and we’ll make sure it is shared with our product team for consideration in future updates.
If you need further assistance or have questions about your scooter, please contact Segway Customer Support at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to help.
Best regards,
Segway Customer Support Team
Rated 1 out of 5 stars
Do not buy Segway Max G3
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received a Segway e-scooter Max G3, but it was defective. I couldn’t attach the handlebar to the scooter because the handlebar thread was too tight. I managed to put the screws in a little, but when I rode it, the handlebar was very shaky. This makes it unsafe to ride. I am very disappointed.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi SamanthaKumar - let's talk and work on a solution! Please reach out to https://service.segway.com/us-en/ thank you.
Rated 1 out of 5 stars
Unable to pair with android phone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried multiple times to pair the scooter with the Android app. The scooter beeps like there is connection but it never pairs. Unfortunately, because I cannot pair it with Android, I will be returning it to the store. There's a phone number to call Segway. I tried but the work office hours so how they supposed to help out if they don't work during the time when I purchase the scooter. If you have Android phone, just avoid Segway as you will not be able to pair
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi, We're so sorry to hear about your experience pairing the G3 with your Android phone. For quick technical help, check out service.segway.com, which provides great troubleshooting tips that may help pair your phone. Under FAQ for the Max G3, click on the "APP/Bluetooth Connection Tab" and then the "Unable to Connect to the APP/Bluetooth link." Let us know if you have any other questions.
Rated 1 out of 5 stars
Don’t buy false advertisement/poor quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give zero stars false advertisement on sport I charged at 100 percent only to ride 1 mile 8 mins and for battery to be 45 percent did multiple test and battery drains fast ridiculously fast. After riding I pressed breaks hard because I had to stop only for the front to start making noises after hasn’t stopped since just got the scooter will be returning don’t buy called Segway they can’t even back up their claim of range or show care for customers
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi, Joshua. We sincerely apologize for the issue you’re experiencing with your scooter. To assist you in resolving this matter, please feel free to contact our after-sales service team at your convenience.
Email: technicalsupport@segway.com Hotline: 1-866-473-4929 Hours of Operation: Monday - Friday, 5:30 AM - 5:00 PM Pacific Standard Time. When reaching out to our support team, please mention that Olivia guided you to contact after-sales service. We will do our best to assist you to resolve this promptly and efficiently.
Rated 1 out of 5 stars
BUYER BEWARE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT waste your money on a Segway scooter. Mine broke, their repair failed, and despite approving a replacement, I’ve been waiting over 5 weeks with nothing but excuses. Terrible service, no accountability. If something goes wrong, you’re on your own.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi sadkid - sounds like we need to reconnect! We apologize for not meeting your expectations, so let's find a solution! https://service.segway.com/us-en/
Rated 2 out of 5 stars
Doubt and shot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I want to get on it for the fourth time and the valvestem shot off of it
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi Christian, We're sorry to hear about your experience on the Max G3. We'll be sure to share your feedback with our product team. To assist you in resolving this matter, please feel free to contact our after-sales service team at your convenience. Email: technicalsupport@segway.com Hotline: 1-866-473-4929 Hours of Operation: Monday - Friday, 5:30 AM - 5:00 PM Pacific Standard Time. We will do our best to assist you to resolve this promptly and efficiently.
Rated 1 out of 5 stars
Dangerous
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stalled in the middle of a intersection after 5 min of use.. I would not buy again
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi Jordan, thank you for taking the time to write a review. We would appreciate the opportunity to look into this for you and see if we are able to assist you. Please reach out to technicalsupport@segway.com to see if we can isolate what is occurring. Please include your contact information and a description of what we can assist with and someone will get back to you as soon as they can. Best, Segway-Ninebot Customer Support
Rated 1 out of 5 stars
Too fast
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need a faster one no cap yhis spins but i need something fastened
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi MarcosA - thank you for your review. The speed can be monitored through the APP and/or based on what mode you have the G3 set on (Eco, Drive, or Sport). Please reach out and we are happy to show you how this works. https://service.segway.com/us-en/
Rated 1 out of 5 stars
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is really garbage.do not wast your money. Garbage garbage garbage
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi Amir - sorry that you have not enjoyed the Max G3... we are always here to help and support if needed! Please reach out!!! https://service.segway.com/us-en/
Rated 1 out of 5 stars
Horrible distance
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery at 28 mph only last for 14 miles! Faulse advertisenent, very disappointed!!! Do not buy
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .We sincerely apologize for the issue you’re experiencing with your scooter. To assist you in resolving this matter, please feel free to contact our after-sales service team at your convenience.
Email: technicalsupport@segway.com Hotline: 1-866-473-4929 Hours of Operation: Monday - Friday, 5:30 AM - 5:00 PM Pacific Standard Time. When reaching out to our support team, please mention that Olivia guided you to contact after-sales service. We will do our best to assist you to resolve this promptly and efficiently.
Rated 1 out of 5 stars
BAD BATTERY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery sucks doesn’t last 30 minutes not worth it
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi, We're sorry to hear about your experience on the Max G3. We'll be sure to share your feedback with our product team. To assist you in resolving this matter, please feel free to contact our after-sales service team at your convenience. Email: technicalsupport@segway.com Hotline: 1-866-473-4929 Hours of Operation: Monday - Friday, 5:30 AM - 5:00 PM Pacific Standard Time. We will do our best to assist you to resolve this promptly and efficiently.
- Pros mentioned:Ease of use, Ride quality
Rated 5 out of 5 stars
Max G3
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, nice safety features, and rides smoothly.
I would recommend this to a friendBrand response from Official Segway Support
Posted .Dear Edwin,
Thank you for sharing your review on the Segway Ninebot Max G3 Electric Scooter. We’re delighted to hear that you find it easy to use, appreciate the safety features, and enjoy the smooth riding experience. It’s wonderful to know the scooter is meeting your expectations for comfort and reliability.
If you need further assistance or have questions about your scooter, please contact Segway Customer Support at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to help.
Best regards,
Segway Customer Support Team
- Pros mentioned:Ride quality, Speed
Rated 5 out of 5 stars
Good product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very firm and well made product. Steady and the speed is asmentioned.
I would recommend this to a friendBrand response from Official Segway Support
Posted .Dear Oscar,
Thank you for sharing your review of the Segway Ninebot Max G3 Electric Scooter. We’re glad to hear you find it firm, well‑made, and steady, with speed that matches expectations. Your feedback highlights the scooter’s quality craftsmanship and reliable performance, which is exactly what we aim to deliver for riders.
For any questions or assistance, please contact our support team at technicalsupport@segway.com.
Best regards,
Segway Customer Support Team
Rated 5 out of 5 stars
Segway-Ninebot Max G3 Electric Scooter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very impress with the safety features such as the emergency lights, front and back brakes, hydraulics, and different speeds. Segway app has lots of options and user friendly. The price is competitive and I can find other scooter that's cheaper but first time buyer I'm satisfied with the product. I can't way for the next model next year.
I would recommend this to a friend