Customer Ratings & Reviews

Very disappointed the range is only 16 miles & that's not even sport mode. The G2 went further than this " new & improved" g3. Wished I just got the g2 again cause this thing has been nothing but trouble especially since the update which killed the battery life.

This was a pretty bad decision on my part. Something went wrong with the scotter i purchased and something went wrong and it started shorting out. I took it back to best buy i was 5 days late to get my money back.

I watch a lot of videos about this scooter and most pf them said it will go 15-18 miles when they ripping it. IT DOESN’T. I rode this for 3.2 miles and the battery goes from 100% to 67%. I will be lucky to get 10 miles out of it.

The neck starts to wabble after a few days. Dont know how to fix it. All of our neighbors have one a d theirscis doing the same thing.

Did not receive item and Best buy refuses to investigate. They stated it was delivered and they are not on the hook. But, it was never shipped to my door. Please if you purchase only purchase in store and pick up in store. I have been going through this 4 months. They wont even supply me with proper documentation to open a claim with fedex. I will NEVER use bestbuy.com again. Buyer BEWARE!!!

Tried multiple times to pair the scooter with the Android app. The scooter beeps like there is connection but it never pairs. Unfortunately, because I cannot pair it with Android, I will be returning it to the store. There's a phone number to call Segway. I tried but the work office hours so how they supposed to help out if they don't work during the time when I purchase the scooter. If you have Android phone, just avoid Segway as you will not be able to pair

Oh boy where to begin? Firstly im 100% pleased with my purchase!!! Id buy it all over again if i had to. I used this for commuting, and put a little more than 100 miles a month on this scooter. Ive had it for 6-7 months. Im used to riding skateboards, longbaords, snowboards, etc. And the balance and ease of use was VERY quick for me to learn. This scooter is just refined. While dual motors will out accelerate you for the same price.... This scooter is just refined. Its not fast for its price, but its refined. You have maps, apple find my, turnsignals, light, brake light, full suspension, large wheels, alarm system, bluetooth locking, traction control, etc. I found going full speed with slight hills, my range was about 6-8 miles. Much less than anticipated. The reason is stopping and going. Majority of my battery went to stopping and starting, if you have little to no stops, the range drastically increases. Also if you mimit yourself to 20mph top speed, and above all dont accelerate quickly your range goes up dramatically. But as my round commute was about 4 miles i had no issues accelerating. It took me about 20-30 yards to hit 20mph and 70 yards to get to 28mph. I rode many times in rains and even thunderstorms, NO ISSUES with the electronics NONE. However, I have to caution about using this in wet weather. that front tire will hydroplain!!! I was making a left hand turn about 20mph and that front tire slid out with no way to recover. If the rear tire slips, its not a big deal and easy to regain control, but when that front tire goes you just faceplant with no way to correct or stop the crash. That fall was much harder hitting than i expected because you just faceplant from an extra foot in the air. So while this scooter is more than capable of riding in wet weather be very cautious while turning in wet weather! Again, i rode maybe 10-15 times in heavy rain, no electronic issues what so ever. Only fell once and learned my lesson quickly! The bluetooth unlock feature is AMAZING and thats how i rode it, just walk up to the scooter with your phone on and she unlocks. However, it did have hickups every now and then and wouldnt boot the scooter and soft locked it. This was easily solved by just opening the app on my phone and then it reconnected and works perfectly. The breaks work fine, they grab well and i never had an issue of lack of breaking power. The suspension, i expected more because i was unfamiliar with electric scooters, i was expecting more of a motorcycle soft suspension. While the suspension does take out the drone of an asphault road so your hands and feet dont go numb, it does not smooth out larger bumps such at cracks in the road and such. Those you will still feel. But you wont feel that drone from asphault or rough concrete. The handlebars were at perfect height for me, the foot board was a little small i wear size 11 men shoes, and it was a little small for me. The first few days i naturally wanted to put my foot left foot on the rear tire. But after a while i found a comfortable riding position that the scooter allowed. The hook on the stem worked amazing for groceries, it says its rated for no more than 10lbs, i stressed and went past that limit (not by much) multiple times and it never broke or damaged. I have carried 7 bags of groceries with them strapped to my handlebars and that stem hook. Albeit not safe, it was doable. But it was perfect for small grocery runs The carrying position is so nice, its very easy to suitcase, I am 5'8" tall, and carried it up and down 3 flights of stairs every day. It was very easy to suitcase cary. However, i found i had to carry it with the handlebars behind me, because if they were infront i would bang into things. The longest charge i think i had was 2 hours. It charges very quickly. I wish the alarm was louder but it does work and you can even put your custom alarm sound on the scooter. Im ranting now, but i am VERY pleased with my purchase, beyond pleased. I would 100% buy it again, these segway ninebots are like the lexus or cadilacs of the scooter world. I am beyond pleased with this scooter, i didnt expect to like it as much as I do, and 28mph is more than quick enough. Although some days i do wish it was faster, i would remeber my hydroplain and be gald it was at 20mph and not 50mph. If your going to use this for commuting, DO IT!!!! It is amazing! A bike i have to leave outside, a motorcycle i ahve to leave outside and they can get stolen! Sure you can buy another or find it... but until you do, your stranded. With this scooter, i could take it inside my room and its sitting 3 feet away from me as i sleep and I know for a fact no one can take it! I can put it in a gorcery cart and do some shopping, i can cary it inside a store. I cannot recommend thia scooter enough!

I received a Segway e-scooter Max G3, but it was defective. I couldn’t attach the handlebar to the scooter because the handlebar thread was too tight. I managed to put the screws in a little, but when I rode it, the handlebar was very shaky. This makes it unsafe to ride. I am very disappointed.

I would give zero stars false advertisement on sport I charged at 100 percent only to ride 1 mile 8 mins and for battery to be 45 percent did multiple test and battery drains fast ridiculously fast. After riding I pressed breaks hard because I had to stop only for the front to start making noises after hasn’t stopped since just got the scooter will be returning don’t buy called Segway they can’t even back up their claim of range or show care for customers

If you do not have iphone. You can not locate scooter. That is ridiculous.

Do NOT waste your money on a Segway scooter. Mine broke, their repair failed, and despite approving a replacement, I’ve been waiting over 5 weeks with nothing but excuses. Terrible service, no accountability. If something goes wrong, you’re on your own.

I want to get on it for the fourth time and the valvestem shot off of it

Stalled in the middle of a intersection after 5 min of use.. I would not buy again

Need a faster one no cap yhis spins but i need something fastened

It is really garbage.do not wast your money. Garbage garbage garbage

Battery at 28 mph only last for 14 miles! Faulse advertisenent, very disappointed!!! Do not buy

Battery sucks doesn’t last 30 minutes not worth it

Easy to use, nice safety features, and rides smoothly.

This is a very firm and well made product. Steady and the speed is asmentioned.

I love how easy this scooter was to assemble (virtually none) and set up! I really like how the max speed can be adjusted (in the app) for a safer ride. It rides smooth and easy to operate!