Customer Ratings & Reviews
- Model:
- ES 2
- |
- SKU:
- 6394182
Customer reviews
Rating 4.1 out of 5 stars with 242 reviews
(242 customer reviews)Rating by feature
- Value4.0
Rating 4.0 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the Ninebot ES2-N's operating range, battery life, ride quality, and ease of use. Many appreciate its convenient features, such as the lights. However, some customers find the scooter to be heavy and have expressed concerns about the power and braking systems. A few also believe the price point is too high.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Excellent type of transportation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of fun, great scooter, long driving distance to the park
I would recommend this to a friendRated 5 out of 5 stars
awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Electric Scooter!! Does the job. I got the extra battery and even better!!!
I would recommend this to a friendRated 5 out of 5 stars
Christmas present
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect scooter for my daughter that is tall for a 12 year old.
I would recommend this to a friendRated 5 out of 5 stars
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for the kids but guess who uses it the most. Yea me
I would recommend this to a friendRated 5 out of 5 stars
great scooter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very nice, if your looking for a scooter this is the one to get
I would recommend this to a friend- Cons mentioned:Power
Rated 2 out of 5 stars
..
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend it. he has no strength to run..
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi there!, We have technical Support that is dedicated to try to diagnose your unit. We are confident that the ES2-Ns are capable to give out enough torque to run up to maximum speed of 15.5 MPH.
Rated 5 out of 5 stars
Gift
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My nephew loves his gift! This scooter is made to last!
I would recommend this to a friendBrand response from Official Segway Support
Posted .Game, We are happy to hear that your nephew loves his new ride. The MAX scooter is a fantastic scooter, the range and speed are amazing. Thank you for your 5 star review.
Rated 5 out of 5 stars
Scooter power
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best scooter ever! I would recommend this to a friend!
I would recommend this to a friendRated 2 out of 5 stars
Slooowwww
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It says that it can go 15 mph.. Maybe it can, without a person on it... i weigh 185 pounds and top speed on flat ground is maybe 8 mph. I have to basically walk it up even the smallest incline. Unless you are buying for a child i would say avoid this one and get a higher quality version
No, I would not recommend this to a friendRated 2 out of 5 stars
Purchased Five and Two of them were Dead
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased five of these scooters for family members during Best Buy's BF sale. Three of them worked, two of them were completely dead and I'm awaiting an exchange. Pretty surprising to see how many battery issues there are with these units when you have a 40% failure rate. I am hoping the exchanged items work properly!
No, I would not recommend this to a friendBrand response from Ninebot Team
Posted .Thank you Gordon for your comments. I'm so sorry you had a negative experience. I'm confident you will have a better experience with the exchanged products. If not, may I recommend contacting the Segway Customer Support team? They can often help troubleshoot and solve any issues that you may be experiencing. We do take your feedback very seriously and I'll be sure to send your feedback to the team.
Rated 1 out of 5 stars
Out of box failures on 2 of 3 scooters.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered 3 scooters. One worked. One would not turn on and the other wouldn’t charge properly. It cycle through charging and not charging every few minutes. Then falsely shows it is 100% charged but once you start riding it is only 70% charged and doesn’t run nearly as far as the app says it will go. Example: only goes 5 miles when the app says it will go 10 on a 70% charge. Had to return both. But, then they only sent 1 scooter and a Sonos sound bar. Had to return the sound bar for another scooter. That is going to take 2 weeks to get here. Super lame.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi Stacey, thank you for your review. I'm so sorry that this has been so difficult. May I recommend contacting Segway Technical Support? Many times, they are able to troubleshoot the issues that you are having with the scooter? You can contact them at technicalsupport@segway.com or call them at 888-523-5583. If chat is more your style, you can chat with them directly on Segway.com. I hope this helps. We take feedback very seriously and I will be sure to share your feedback with the team.
Rated 3 out of 5 stars
Scooter is ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you turn on the head light, the scooter won't start necessarily.
I would recommend this to a friend- Cons mentioned:Power
Rated 1 out of 5 stars
Segway Ninebot ES2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 of the Segway- Ninebot ES2; one for me and the other one for my son. When we received them, one of them did not power on and was not able to be charged. The one that works only goes up to 10 mph. Very disappointing.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi SegwayES2. I'm sorry you've had an issue with the ES2 scooter. May I recommend contacting Segway Technical Support? They can help you with the scooter that doesn't charge, as well as troubleshoot why the scooter is only going 10 mph. The ES2 was designed to go 15 mies per hour. You can contact them at technicalsupport@segway.com or call them at 888-523-5583. If chat is more your style, you can chat with them directly on Segway.com.
Rated 2 out of 5 stars
Battery dead on arrival
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is Christmas gift. Very disappointed that the battery is dead as I opened the box. Troubleshoot and plug in to charge for whole day but still not powering on I am not sure if I should have bought the ES4 with extra battery
No, I would not recommend this to a friendBrand response from Ninebot Team
Posted .Thank you Storm for your comments. I'm so sorry you had a negative experience. Do you still have the scooter? May I recommend contacting the Segway Customer Support team? They can often help troubleshoot and solve any issues that you may be experiencing. We do take your feedback very seriously and I have communicated this internally to the team.
Rated 1 out of 5 stars
Internal battery not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After putting the scooter together, the scooter will not power on or even charge. There an issue with the internal battery. So disappointing!!! I was so excited to try this scooter out and ride it around the city but instead it won’t even turn on. I try reconnecting the handles but nothing worked. I will be sending it back and getting my money back. Maybe I got a lemon but I definitely don’t want to chance it and get a new scooter if I’m having this issue right from the start!
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Martha, We apologize that you received a unit that was D.O.A. It’s rare that this happens and we understand why you wouldn’t swap it for another unit. We thank your for review and we apologize that you received your unit in this condition. Thank you
Rated 1 out of 5 stars
Warranty is a joke.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked like one month and the lights were broken, which is critical for riding safely at night. Contacted customer service and filed a warranty claim. Turned out that I have to pay almost $100 to ship it back for repair. RIDICULOUS!! After a quick google search it looks like the lights problem is a design defect and happens very often. I will not buy any segway products in the future. Poor design and more importantly NOT a responsible manufacture. TL;DR avoid this scooter.
No, I would not recommend this to a friendRated 1 out of 5 stars
Pathetic battery, even more pathetic customer serv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery is not at all compliant with Segway's specs. I'm using the scooter well within the operating specs and taking proper maintenance and still I can go only up to 3 miles (5 km) on full charge, whereas Segway claims the scooter can go up to 25 km. The customer service is also awful as the customer care executive seems to be unqualified to understand my problem, and instead of resolving my issue, all they say is to take proper maintenance and battery should be fine, which clearly isn't.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not the best one.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan. Really slow, Only goes like 8 miles on hilly roads 50 degrees. Not very durable. Chord that goes to the motor is cracking.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi KirkVR, all units goes really slow when not activated, the unusual sound on the motor should be inspected though, please make sure to check see if anything is stuck between the fender and motor. Please contact our technical support and I am sure we can assist!
technicalsupport@segway.com
1-888-523-5583 | 5:30 am - 5:00 pm PST Daily
Rated 2 out of 5 stars
Not so great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so great. I have 3 of the ES1L and they are great. This one can’t make it up the slightest incline.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi HESJ, thank you for your review. I want you to know that we do take your feedback seriously and it has been shared with the product team. Did you happen to contact Segway Technical Support? They may be able to help troubleshoot or fix this issue. You can contact them at technicalsupport@segway.com or call them at 888-523-5583. If chat is more your style, you can chat with them directly on Segway.com.
Rated 1 out of 5 stars
Can't get exchanged, wasted time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really want to love this... I bought 2, but 1 has an issue with its brake controller not retracting back to neutral position. It won't go forward when the brake is engaged. I tried to get a replacement, but BestBuy simply wasted 2 weeks of my time just to tell me at the time of supposed delivery that it did not arrive or they suddenly no longer have it in stock. Amazon still beats BestBuy on after sale service.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .We are sorry for this experience, based on what you mentioned, we can start with replacing the brake lever which can be done bu sending you a part to fix it. We would be more than happy to send you the part needed or to resolve your concern so please contact our technical support and we should be able to assist you!!